Odkryj pobyt w mieście Point Edward

This recently renovated hotel, is part way through an extensive renovation. We were in the 5 story tower. A nice spacious room. Beds were comfortable. The bathroom had a lot of money spent on it. A walk in shower with lovely glass shower doors. Sink/vanity is beautiful with a well lit mirror. The room comes equipped with a fridge, microwave, and Keruig coffee machine. I have two complaints about the room. There is no place / rack to lay your luggage on. You have to lay it on the floor. Lastly , places to plug your electronic devices at the bed side table are non existent. there are two outlets beside the desk. This must be corrected, a huge oversight on there part. Hotel is located beside the 402, so you do here some traffic noise. Ask for room on the other side.

If I could give this hotel a 0 as their rating I would. The service and standard of cleanliness at the hotel was appalling! We booked this hotel for a baseball tournament my son was participating in. When he checked he went to his room to drop off some gear before his game, and the bedding was dirty. He quickly notified the front desk and was told it would be cleaned. He left for his game. I called the hotel myself to ensure that it would be cleaned when they were out playing at their ball game and the front desk advised that they could not clean the bedding as they were not allowed into the room when the occupants were not there. Obviously this is a load of crap as housekeeping comes in and out of people's rooms to clean them when people are not in their rooms. He said they could pick up the bedding at the front desk and make it themselves. So on top of walking into a room with bedding that looked like it had feces on it, they now were supposed to ***** off the dirty bedding and make it themselves. Unacceptable and I told the front desk staff this. I was told he would talk to manager and that it would be resolved most likely with a percentage of. My son came back from his game and got the bedding and they stripped off the dirty bedding and remade the bed. At some point during the stay the front desk staff advised my son he would receive a percentage discount. Okay fine. He went to check out on the Sunday and he checked with the staff that discount was applied and he confirmed it was. When I received the invoice via email, lo and behold the discount was not applied. I emailed customer service at the hotel and followed up with a call. I was advised that since the rooms were discounted because of a tournament they would not be able to honour the discount that they already advised to make up for the dirty linens. Needless to say this was unacceptable. 1) standard of cleanliness was unacceptable and if linens were dirty, surely the rest of the room was not cleaned properly either 2) the lack of problem solving on behalf of the hotel staff was ridiculous 3) the front desk staff member advised me that the manager could call me back when she is back from holidays in about a week and a half. I said surely someone must be able to handle these things while she is away and I was advised no. So when the manager is gone, apparently service at the hotel shuts down as apparently no one has any authority to handle any customer complaint situation. Do better!!

Our room was clean and modern, Pillows, sheets and covers were very nice, The room included a safe, coffee maker, fridge and microwave, The shower was large and the bath had a hair dryer. Breakfast came with the stay, A variety of eggs, bacon, sausage, potatoes, toast, yogurt and cereal. It was an easy check in and out and they were pleasant and efficient. Willing to help with places to eat and they gave us information on the return regarding the Blue Water Bridge. This was a happy stay.

Stayed for 4 nights at this hotel and have no complaints. Used it as a base to explore North up Lake Huron, South down the St Clair river and inland to the Petrolia area. Excellent location 10 minutes walk from the Bluewater bridge and waterfront area. Staff were very welcoming and room was excellent and was serviced each morning, which is becoming rarer in chain hotels. Over our 4 night stay we had 2 very extreme storms hitting Ontario and felt completely safe within the hotel. Never were disturbed once in 4 nights and would definitely recommend to others - even had a view of Bluewater bridge from hotel room window. Complimentary breakfast was very good also.

We stopped here on our way through to Michigan with our kids and honestly, it was great for the price. We just needed a place for the one night and didn’t want to spend a lot. The man at the front desk was friendly and promptly delivered extra bedding to our room when requested. Our room was fine. Linens and towels were clean, bathroom was updated and clean. Considering it’s more of a motel, we were quite comfortable. Breakfast was good too, same offerings as major chain hotels (waffle maker, bacon & eggs, yogurt, breads & pastry). Would definitely stay again!

A disappointed experience at all, especially if you say it is Marriott’s. We were having the traditional room with King bed, the shower curtain is only until half of the calf leg, it makes the water anywhere in the bathroom. The toilet flush was not stronger enough, you will have to flush second time or even third time to say bye to popo. The bed is small at all, I don’t think its a King size bed. The TV doesn’t work to cast your YouTube or Netflix and its said it can. Anyway, it have nespresso machine so you still can have some of the coffee. I would say people who saw this review, thats not necessarily to pay extra one-third for Marriott, its nothing on standard, just go for xxx IN in nearby, much more cheaper, bathroom is separating dry space from moist space, and includes breakfast. I paid almost $500 and just satisfied for cups of coffee.