Odkryj pobyt w mieście Red Deer

We decided to stay close to home for our anniversary and try this newly renovated and a repurposed resort. Our experience in the order we did things Arrived at 5 pm. Check in took forever as other customers had a million questions and were chatty. Probably 20 to 30 min to get checked in and only 3 check ins in front of us. Dropped our bags in room and went for dinner HIY STEAK restaurant Staff - super friendly and awesome I had Steak with broccolini and mushrooms. And it was perfect and excellent Wife had lobster Mac and cheese. She couldn’t eat it as it was dry and super fishy tasting. It’s not really a steak house atmosphere. More of a mom and pop little town restaurant. ****** Nice. Clean. And what you would expect. Although we did expect it to be much bigger considering the hype we heard around it. LOUNGE in Lobby Wife wanted something to eat as she never really got dinner so we stopped here. Staff was friendly and that was about it Took over 20 minutes to get a drink and over 45 minutes to get food. Customers all around us were waiting forever for things. One guy got a salad and then waited 15-20 minutes for utensils. Food was not great and service was just horrible. My wife got mad at me for tipping. Which took 20 min to get bill almost. We were here forever for a quick drink and snack. Also drinks were very watery. We both doubt there was alcohol in them. Then we went to our room……….. This was one bedroom suite Earlier when dropping bags we saw how out of date the rooms were but knew hotel was old but that was it we left. When we returned for the night we found a mess of items that just disgusted us. Bedroom has no ventilation and was super hot. There were stains all over carpet and under end tables has not been vacuumed in a long time. Living room. TV was shattered, wall paper damaged and pealing, stains on floor and lampshade, carpet had string hanging everywhere. Snot on the wall. Was just unbelievable. Bathroom. Where do I start… there was a smudge of what looked like blood by the door handle, door handle was trying to cover a hole in door. Caulking on counter was just pasted over what appears to be mold. The tub surround had mold on walls, drain was gross, roof in disrepair. Big dirt smudge on roof and air vent not cleaned in long time. So we decided to call the front desk. Main thing was I did not want to be charged for a broken TV. Desk was polite but because they were fully booked they were not willing to do anything. Wouldn’t even send someone to look. I asked for refund and we would leave. But because I booked through ******* it was out of his hands. Like he just didn’t care to try to help. I called ******* and thankfully they were a great help. Got me a refund. We grabbed our bags and left hotel at like 10:30 pm As we left I wanted to make sure we were not going to be responsible for TV and the desk said ya that was last guest and he was charged for it. ?????? Why was it not fixe

Stay was perfectly awesome. Rooms and amenities were superb. Staffs are friendly and amicable. Had a wonderful getaway from our mundane life. ‘Twas indeed a beautiful experience away from the hustle and bustle of the city. Great stay with family and will highly recommend to friends and families. Such a nice hotel! Kudos!

We stayed here while in between moving house, the hotel staff are super nice! The room was clean and the beds were comfortable! We were super stoked that the aircon was freezing as it was boiling outside. Didn’t use the gym or pool but lots did and seemed to enjoy it from what we could see. Would stay again

This hotel in an easily accessible part of Edmonton. Easy access to Airport, Shopping Malls, Down Town and also North side. Room Size great especially the suites with large bedroom, attached living room with fridge & microwave, couch, dining table etc so good for businessperson attending meetings whilst family & children can relax in room and hotel common areas as well as trips to other areas including malls etc . need a car but taxi & Uber very reasonable as location quite, safe and fairly Cenral. Lots of parking, seems quite & safe. meeting rooms available large open entrance & check in counter etc. Overall very comfortable and reasonable cost

The pool was clean and inviting. A delightful oasis surrounded by real plants and natural light makes you feel like you’re in a tropical paradise. Front desk staff very helpful and friendly. Free breakfast was included. Great stay. Thank you to all staff :)

Spent 10nights here, staff very friendly and helpful. Our fridge didn't work but we were given a new one the same day. Bed was clean and comfortable, while the room was of an acceptable cleanliness. Water was really hot with towels and toilettries beingregularly changed.Breakfast was great, plenty of unlimited options. We had to extend our original stay and it was arranged with no issues. Would definitely recommend and stay again.

Traveled to Red Deer this past weekend and discovered our usual hotel had botched our reservation and did not have a pet friendly room for us. Called the HIExpress to find out the price for a pet friendly room including pet fees and while it was slightly more than our usual hotel, we decided to go ahead with it because we were so tired. They did not provide us with an itemized breakdown of our bill at check in but assured us the pre-auth amount was the grand total plus a $100 security deposit. On check out their system was down and they said they'd email the receipt so we were shocked when our total bill was $200 than we were quoted at check in for our total. Our dogs were crated the entire time they were in the room and they were never left unattended so it couldnt be for damages and we confirmed our quoted price included pet fees three times before we checked in but now they're claiming the extra $200 is for pet fees - again?! So basically we paid $50/night on top of their advertised rate on their website (and slightly more again than on Expedia/Hotels.com) PLUS an additional $50/night to have a pet friendly room. Sketchy business practices. Huge lack of disclosure. Steer clear.

This hotel is beautiful, clean and offers great amenities. The manager, Chamath was very professional and accommodating to my needs which I very much appreciated after a long day of travel. The rooms and common areas were clean and well cared for. I would definitely stay here again. Thank you!

My child's basketball team was staying here, but due to another engagement, I couldn't arrive until midnight. I called ahead to ensure I would be able to get in and the person who answered the phone was friendly and assured me I could get in. When I arrived after midnight, the night clerk was super friendly (nice after a very long day) and we had a nice chat while we were doing the paperwork. The complimentary breakfast was a notch above the usual - there were even scrambled eggs and bacon! Also, you spend a lot of time waiting around for tournaments, and I was sitting outside. One of the cleaning staff came out for her break - she also was very friendly and we had a good conversation until she had to return to work. I would have to say this hotel had the friendliest staff I've encountered for long, long time - really impressive. The room was clean and in good repair (I'm guessing this is a fairly new hotel). I liked the walk-in shower and there were lots of towels. The bed was comfortable and the HVAC wasn't noisy. My single complaint, and it's pretty minor, is all the lights (including lamps) were bright ”white light” which was a bit harsh at 12:30am. A ”yellow” light lamp would have been nice. In any case, this will definitely be the hotel I stay at on my next trip to Red Deer.