Odkryj pobyt w mieście Villars-sur-Ollon

The hotel is nice, and the staff at reception welcoming. The room (a ”mountain-inspired Junior Suite”) was large and nice, although the view was mostly on a path were several walkers would regularly stop a few meters away from our window. The pool and sauna/steam bath are also large, modern and well decorated. On the negative side, impossible to book a treatment at the spa, it was fully booked - fortunately, we found slots at a nearby hotel. The shower cabin in our room has not been cleaned at all during our stay. And at breakfast, we were told every day that the tables next to the window were occupied, but nobody sat there during the hour or so when we had breakfast. Sad that these few regular issues lower the overall rating of the hotel.

Our recent stay at Villars Palace, while punctuated by several positive aspects, unfortunately proved to be a bad experience marred by very serious issues. Positive Aspects: Friendly Staff: The majority of the staff, including Zoe at Concierge, Daniil who helped us with check-in, the receptionists, and the luggage assistance team, were kind and greeted us with smiles. Breathtaking Views: The views from the reception, the Bar, and the 1913 restaurant were truly breathtaking, contributing to a pleasant ambiance within the hotel. Modern Renovation: The hotel has undergone a commendable renovation, presenting a modern and updated feel in most areas. Spacious Junior Suite: Our Junior Suite was generously spacious, featuring two separate bathrooms for added convenience. Quality Amenities: The towels, bathrobes, and slippers provided were of high quality, contributing positively to our overall comfort. Excellent Spa Treatment: The spa treatment my wife received was excellent, showcasing a commendable aspect of the hotel's services. Good Breakfast: The breakfast was satisfying and at 5-star standards, providing a positive start to our days. Convenient Origins Bar: The Origins Bar, offering free soft drinks and a coffee machine, was conveniently located near our room, proving to be a practical amenity. Issues Encountered: Hygiene: We found several pieces of hair in our bed upon entering the room, an issue that should never be overlooked in a reputable hotel. Security Concerns: When we returned to the hotel on the second day, we found our door wide open, and the room card missing, posing a serious security risk to our belongings. Technical Issues: Both heaters in our room didn't work, leading to multiple calls to the reception and a prolonged visit from a technician. Miserable Christmas Eve Dinner: The Christmas Eve dinner lacked festive elements, including decoration, appropriate lighting, and suitable music. The buffet lacked essential options like beef, pork, and vegetables. Poor Food Quality at the Bar: Overpriced food with subpar quality at the Bar, exemplified by my wife's untouched Caesar's salad due to dry and overcooked chicken. Lack of Apology Gesture: Despite bringing these issues to the attention of the reception, we only received reassurances that future occurrences would be prevented. 2-hour Delay for Room Service: On our last day and after receiving the aforementioned reassurances, our room service order experienced a huge delay, taking exactly 2 hours to arrive. In conclusion, while we appreciate the positive aspects of our stay, the serious issues we encountered, coupled with the lack of acknowledgment from the hotel, overshadow everything. Spending almost 3,000 Euros for a 3-day stay, we expected a premium experience but were met with a very problematic stay. Any promises of a better experience in the future hold little value, as a trip to Switzerland is not so easy for us, and our next visit would likely involve exploring other intere

We booked this suite direct after contacting the hotel asking for room rates & availability. They suggested the suite would suit our family group (myself, partner & 2 girls in their 20s). They were right. The suite had a large room with king size bed, sofa / lounge area with TV & balcony with a fabulous view of the mountains. Another large room with 2 single beds & TV was great for the girls & we shared a well appointed bathroom with bath & shower. We were together but had plenty of space. Everything was tastefully decorated & super comfortable. We opted for breakfast at the reduced ‘book ahead’ rate which was good value, but would have been perfect with a hot option of bacon and / or sausage. The hotel is very conveniently located opposite the cog railway to the ski slopes. It had a good heated ski / boot room & free parking right outside the hotel. Staff are friendly & attentive. We booked reduced rate tickets to the Villars Spa which was lovely & a short walk away. The hotel provided towels. We enjoyed a meal in the hotel on one evening which was lovely & reasonable value with the included side dishes. Hotel & restaurant highly recommended & would definitely book again.

Quality of this hotel well exceeded our expectation. The room is very spacious with good amenities and beautiful views from the balcony. Food served at the breakfast is great and we enjoyed dining at the outdoor terrace with fresh air and fantastic view. The hotel is located in the center of the village with restaurants and shops within a short walk. We also enjoyed the jacuzzi a lot and it is as big as a small indoor swimming pool. The staff are all very friendly and helpful. We had the chance to meet and talk to the new owner who has made lots of efforts to make it an upscale property while still charge very reasonable rates. We are lucky to have chosen this hotel for our short stay in the village during this summer and will definitely stay here again for a ski holiday next time.

Hello, We just spent few days in this hotel and it was a pleseant discovery: very centrally located, 5minutes distance from the main skilifts access, very nice food options at restaurant, friendly staff, decent room. We will definitely consider it again in the future. It is ideal for family with kids.

Nice and comfortable hotel and rooms. The room and bathroom clean, spacious and enough space to put your clothes. The bed mattress comfy for good night sleep. From the balcony you can have a nice view of the village and surrounding mountains. The more up is your room the more stunning view is. Breakfast and dinner busy due to two big tours group but still manageable. A fair selection, especially for the dinner, nothing extraordinary but tasty and enough to choose from such as meat, different types of cold and hot veggi and also including raclette some nights. To round off the dessert corner is available too. there is small spa – pool, whirlpool and sauna from 8:30 – 21:00 free of charge for the hotel guest. The WI-FI through the hotel is good and strong.