Odkryj pobyt w mieście Merseburg

I was recently happy to stay in the Best Western and I was unrestlessly enthusiastic. All staff were very premature and friendly, always thought of making my stay as pleasant as possible. The room was clean and very comfortable furnished. The hotel's equipment is modern and offers everything you need. The highlight was definitely the excellent breakfast buffet. There was an impressive selection of food, freshly prepared and of excellent quality. I'm looking forward to my next visit!

I really like 'classic' hotels: sweeping staircases, uniquely shaped rooms, vintage furniture, slightly creaky hallways etc. Dormero fits the bill. but.... Hospitality is key. I arrived at the hotel at 23:06. I was told I had no reservation. After insisting, I was told that my reservation was cancelled because I was too late, the desk closes at 23.00, and why did I not know that. I tried digging into my high school German to apologise, but was then confronted with the fact that I may not refer to the desk clerk as 'Du', but should use 'Sie' (I remember this, I should have used 'you' (Sie)) instead of 'you' (Du) as a matter of politeness). Then she complained I had a 'foreign' phone number so she couldn't contact me to check if I was coming (I am a global traveller, but have a phone from a neighbouring EU country. SMS/whatsapp/phone calls all work.) Anyway, it took at least 15 minutes for the clerk to 'retrieve' my reservation and get me the key. some background about my role in this. I looked up the hotel on the largest hotel website, but booked on the hotel's own site. Why give more money to the platform. So, you think the hotel would value my consideration. I received the email confirmation and just checked quickly that the date was correct. I was planning to check in to the hotel before my business dinner at 19.00, but my train arrived an hour late, so I had to run to dinner. This stuff happens, and you hope that accommodations can accommodate this. I have come across hotels with early desk closing. They always mail or text separately that this is the case, and then describe how to enter hotel of pick up key after hours (ever heard of a key-code entry system?). Anyway, next trip I may book the corporate box hotel and skip the quaint. A pity.

For a one-night stay while crossing Germany, it must be said that we were not looking for anything fancy. The Atlas hotel, however, made us feel at home, and credit is primarily for the staff, especially considering the tougher times of the pandemic. So, in spite of few people hanging around, and a less than lively atmosphere, we felt welcome and this is very much appreciated. Not all the fixtures are the most modern you could expect, but that was still very acceptable in terms of overall ambience, and our 3-bed solution was incredibly spacious, too.

So we were there for a weekend and we both liked it very well. The hotel was central and you could reach everything well walking. Of course there was also close connection to public transport. The breakfast was very good and also varied. Service staff were also friendly there. You had all you need there and we would certainly come back.