Odkryj pobyt w mieście Lloret de Mar

The hotel is in a very good position on the promenade, with the beach in front and the shopping streets behind. Generally, the reception staff were courteous and helpful. We arrived late, just after breakfast had finished. This was the fault of the coach company. We asked if we could take lunch instead and were refused it. The double room is small and dark, overlooking an alleyway. Cleanliness was generally acceptable. The roof top pool and jacuzzi are small, and space is limited to sit on the provided loungers. We found the dinner food menus very disappointing. It was served buffet style and was constantly luke warm, unless you queued for the one hot plate chef delivery. There was an attempt at diversity, but quality of main course is just average. There was an expectation of proper Spanish cuisine, befitting a four star status, which didnt materialise. We found the restaurant staff unfriendly and frankly rude at times. Not all guests drink alchohol, and we were made to feel uncomfortable for not ordering any. There was no provision for teas and coffees at dinner. This was certainly not the 'four star' luxury experience paid for. The hotel management would do well to look at the dinner provision for quality improvements, and to consider a more flexible and considerate approach to its diverse customer needs.

Très bien placé, la plage juste en face, pas mal de magasins et restaurants aux alentours. À notre arrivée, il y avait pas mal de poussière au sol, donc le nettoyage n'était pas top. L'espace de l'appartement était parfait pour notre composition familiale (2 adultes et 3 enfants). Dommage qu'il n'y avait pas de balcon.

Just returned so positives first!. The facilities are brilliant for kids - good clean splash pool. Drinks and food are priced at a reasonable cost and is very nice (pizza and nuggets were a big hit with my 6 year old) and its close to a little shop that sold a lot of English products. We walked to the beach most nights - slightly uphill on the way home but my 6 year old did it with ease and no moaning and only took approx 15 minutes but you can get a bus there and back from the resort. Rooms are basic but clean and spacious. Pool area is all AstroTurf which is good for little ones and lowers the risks of falls with wet feet etc . Staff are friendly and helpful. Now for the negatives - Life guard was useless, stood around whilst people argued about sun loungers despite him being the one to take the towels off the loungers because the people hadn't come down to the loungers by 11.30am. Also glasses are allowed by the pool and whilst we were there a group broke a glass right next to the kids pool. Again life guard did nothing apart from get a brush and hand it to the group who attempted to pick tiny shards of glass out of the AstroTurf whilst little ones ran around bare footed. Also the noise of the entertainment was deafening (also stated started at 8.30pm but never actually started before 9.30pm). My daughter hated how loud it was as it hurt her ears so was unable to sit and watch - also when we were in our apartment the entertainment noise was that loud it shook the doors. Our apartment over looked the pool but the balcony was small with a huge air conditioning unit on the inside which meant if you had the aircon on in the apartment no one could sit on the balcony as it was blowing red hot air onto us. we also had a room that was by the car park and lift so was VERY VERY noisy. Got woken up at 2.20am every morning by the bin men collecting the bins and also everyone in our block had to walk past our room to get to their apartments and there is a lot of inconsiderate people around (cars playing music @ 1.30am, letting kids play football outside our room @ 2.00am, coming back @ 3.45am shouting a swearing) Probably wont be staying here again because of this.

My experience at the excelsior hotel was outstanding. Everybody at the hotel gave excellent service & feel I have made more new friends with all the staff. I can only say, that I am really looking forward to going back to Lloret de Mar & staying at the Excelsior hotel next year, & for many years to come. I did tell Miguel, I thought the hotel desrved 50,000 stars due to how I felt about the cleanliness & the staff as a whole. Really great value for money. I would have expected to pay much more for such fantastic service. If there was a problem, the staff were always there to sort it out. Can not praise the whol;e staff enough. I love them all.