Odkryj pobyt w mieście Los Realejos

The restaurant staff is extremely disrespectful and disgraceful to hotel guests! They embarrass you in front of other guests. I tried my best to manage well with my two little kids (8 and 6) and a 75 years old mother, but they did everything to make our holiday a very experience at the hotel! Their way of speaking and behaving (showing fingers while speaking to you all the time) is completely wrong. They have absolutely no understanding for the situation. The made a hell for us. We will NEVER go back and I will not recommend this hotel to anyone. Even my little kids noticed clearly that restaurant staff were extremely unfriendly. We have been to Spain in different parts and never, NEVER, seen behaviour like this. Shame!!! One example: My little daughter (6 years old) needed to go to the wc in the middle of our dining. I, of course, had no choice but to take her to the wc. When we came back, the restaurant staff had already taken away our food and all the plates, water and wine from our table. We thought ok, maybe they guessed that we were gone for the evening. So we took food again from the buffet and sat on a new table. They came to us and told us harshly to leave, and told us we were not allowed to eat again because we were only allowed to enter the buffet restaurant once! For heavens sake what is this kind of treatment. They embarrass you in front of other guests. DO NOT GO TO THIS HOTEL!!! The view from our room on the 7th floor was amazing, though. Room: 2/5 View: 5/5 Pool: 2/5 Pool bar:1/5 (dead) Food: 2/5 Friendliness: 0/5 Recommend?: No!

The hotel was clean and tidy. Rooms are spacious with a separate bedroom. Kitchen has few utensils and pans and kettles so basic foods can be cooked. Balconies have two chairs and a table. Be aware that the balcony floor is very slippery when wet. Building D next to the road can be a bit noisy at times, trash truck beeping early in the morning etc. Hotel has a minimarket with mostly sandwiches, chocolate bars, beer and wine. The staff were extremely friendly and helpful. Breakfast was ok, lots of fruit, bread and cereal but not much meat. Same goes with the dinner. Don't trust Google maps, there's no easy route to Puerto de la Cruz centrum. The area surrounding the hotel is steep hills to every direction. Sidewalks are narrow if they exist at all. Nearest grocery stores are closer to 10 minute walk away. Few restaurants are nearby. There is one hotel next to this one but otherwise the neighbourhood is fully inhabited by locals. We enjoyed our stay a lot though we found out that the only viable way to travel between the hotel and Puerto de la Cruz was taxi.

Overall we had a very good experience at this hotel. All the staff were kind, pleasant, smiley and helpful, always. Our room was clean and comfortable. It was on the seaward side with a balcony and spectacular sea view, but very noisy as the Atlantic waves crash on the rocks directly below. We didn't mind this, but if you want a quieter environment, ask for a room on the garden side. Breakfast (buffet style) offered a lot of choice, including cooked food, fruit, pastries, cold cuts/ cheeses etc. The evening meal buffet was also perfectly acceptable, although we mostly chose to eat out as there are various tapas bars and restaurants within 10-20 minutes walking distance. Loro park entrance is a 15 minute walk away, and impressive black sand beaches and associated beach bars another 5-10 minutes. What we liked the most about the hotel was the extensive and beautiful sub-tropical gardens, where you can swim in 3 pools located at different levels on the site. Because the gardens are so large, you can find a quiet spot if you need one. There's also a pool bar serving drinks and light meals. There were a few downsides, but they were minor. The decor is a little dated and our room could have done with a refresh. To go up in the lift you need to use your room key card, but the card readers are not reliable. It can be a little frustrating trying to get the thing to work so that you can access your room. But these ******* were well outweighed by the positives. We felt that the hotel offered good value and we would stay there again.

Staff are amazing. The pool area is clean, rooms cleaned daily however i personally dont know how this hotel is a 4 star 3 at best that is being generous. Beds are the most uncomfortable beds ive ever stayed in, rooms are extremely small, balconies are in adequate can just say squeeze on them. The hotel doesnt get the sun all day which is a shame especially the bottom of the pool however the solarium does get a few extra hours. This hotel caters to a certain nationality which are so rude and personally put me off and it was like a care home majority of the guests are 60 and over. First and last visit to this part of Tenerife sadly i would 100% not recommend and will be sticking with the South. Location of the hotel is good theres a nice walk to town, beach is pretty close and Loro Park is within walking distance but still isnt enough to make me return. Food isnt the best either, freezing cold and not a lot of variety. If you like fish you will always have something to eat not a lot of meat served up, breakfast is the same everyday. Some meals were nice but found breakfast and dinner were the worst.

I have been to Puerto many times and always try new hotels hoping to find one that I love to keep returning too. Well I booked a standard room but as said in other peoples reviews they are a bit dated so I paid a little more and upgraded to a superior Teide view room and wasn't disappointed! Housekeeping worked tirelessly and on reception Soriah was very friendly and always willing to help! Once fully refurbished this will be a top hotel . Whilst there they was improvements being done to the roof terrace and that was looking very impressive.Location Is a big plus too. This is a very good hotel. Keep up the good work. I am returning to Puerto in October and have booked a superior Teide view room again!

Can’t fault the Hotel it’s magnificent, rooms were very good , food was good but I am fussy about fatty meats etc so not the best to give a review but all in all there was always something to eat for even the pickiest customer, the lady on the grill making omelettes in the morning made our day she was always smiling and very attentive just such a lovely lady to start your day , pools were fabulous and there is an Adult only for peace and quiet , have to say though we did see a couple of young children there and nobody to tell the father they weren’t allowed so he ignored the signs , I would have given it five stars but , a couple of things could be improved, there is no minimart or shop to get basics like water etc but they do sell 500ml cans at €2.20 so not cheap, to be fair there is a daily minibus that takes you down the hill (except weekends) to the centre at a supermarket so that sort of compensates , otherwise you are isolated at the top of a big hill and being older I wouldn’t like to walk down never mind up , we had a Mountain View that was great view of Mount Teide but it’s also got a main motorway so the noise isn’t great , if I go back I would pick a sea view next time ,all in all a fabulous holiday with a couple of little tweaks it would be first class, definitely the best hotel I have stayed at in Tenerife

Just been back again for the third year, and we’ll definitely be back next year. We love this hotel. Amazing value for money, great pool area and pool bar, we love the hot tubs. We’re always sad to say goodbye to the friendly lizards. The rooms are great, air conditioned, good soundproofing and black out blinds. All of the staff are great. We never want to go home on our last day.