Odkryj pobyt w mieście Playa De Las Americas

Lovely hotel at a very good location. Modern, nicely decorated for Christmas. Polite staff, good choice for breakfast and dinner. Christmas dinner was something out of this world( been to many hotels, but Xmas dinner now will be hard to match). Not sure if it is always like this but we were the youngest in the hotel(43&47)during the first part of holidays and only later some other younger people joined us. The average age was 60's 😁 This hotel is not orientated to children but for us it was perfect- no screaming and shouting and our girl had fun in the pool by Herself and her cousin🤣 I wanted to book Spring Hotel Bitacora at first but now I am thinking that I made an excellent choice . That said, I might try it out next time just because of the All nclusive service Bitacora provides. It was a nice quiet stay so if you expect something like Turkey, eith music around the pool, kids disco and shows, this hotel is not for you. We were half board and 4 days we ate at the pool bar and were never disappointed. Good food and reasonable prices. We didn't book UP option because we were with the kids( it's for 18+)but if I ever come without them- I will try it out! Pros: Very good location Modern hotel Heated pools( wheelchair friendly) Good food and service Cons: No shampoo in a room! It's a first for me 🙈 The tiles in the pool (mosaic) need replacement. My daughter filled probably half of the carrier bag from the bottom saw of the pool🤣 All in all- perfect stay and believe me, I am picky. It is one of the hotels I would recommend to my friends and family

Food is bad, one in our family got sick after eating in the restaurant, after few days we had to call a doctor. Next day we were flying out in the afternoon and the person that still was sick asked for late check out and stated the reason why, the answer was still no. Even stranger, one night we asked for virgin mojito at the bar, the three bartenders who were working all said no. That they were only alowed to make it with rum, when we offered to pay the regular price but asked them just to skip the rum, the answer was still no. Ot seems that the poor staff who mostly are very nice, are not allowed to male any decisions on the job, no autonomy, making the services robot-like an heartless. The problem obviously is whit the managers that were screaming at the staff when I arrived and the computer system had crashed, I didn’t have to understand Spanish to understand how terrible managers are in this hotel.

Me and my hubby had a fabulous, relaxing 10 nights at Morola Portosin. Jose and the team are welcoming and the place is absolutely spotless. Also Tommy and the bar staff at the pool bar are fab. We love staying here and return every year. Although some guests hog the sunbeds with their towels for hours without using them, luckily, we have always able to find an empty one, otherwise thus would be our only criticism. Looking forward to returning next year.

Absolutely loved it! Best breakfast i have ever had! The room was big and spacious, the bed really comfy (a little bit hard, but rather that than to soft). We asked for a sunny terrace, and yes we got it! Thank you! The service the front desk was excellent, and there was no problem finding sunbeds by the pool. The staff at the pool bar was the sweetest and very caring. Loved that the manager took his morning-round and talked to the guest during breakfast. There is a steak restaurant called the Bank, - it was absolutely brilliant. Only downside is me missed some kind of pianobar, or some cosy place to take a glass of wine in the evenings, or when we got back to the hotel after dinner. And unfortunately, the beach club did not at all show the same quality when it came to food and service. So hopefully they will do something about this, so the standard will be the same here.

We were here September 2023 & we really enjoyed it we returned this June 2024. A couple of the previous animation team have sadly left Victor & Mica but Javi & the 3 new girls Marta, Laura & Yumi were brilliant. We had a great time with them. On arrival we had a bit of a wait to check in, must admit they still dont have enough staff on reception, same as last year. We were finally checked in by a very welcoming Nicole. She gave us all the detailed info for the All Inclusive package. We had HB last year. Also our room was ready which was great. Room 101 with a Seaview. Room was very nice, small but fine. Great view of pool & sea. Only ****** was everytime we showered (daily) it flooded the bathroom floor. Just a bad fitting seal. We mentioned it to reception when we checked out so hopefully they will sort it. We just got on with with it but to other guests they may complain. We hired the safe. Makes me laugh about comments on money going missing etc. Hire the safe!!! Simples, yes you have to pay but for the amount it's a no brainer!!! You get the deposit back. Food this year I felt had slightly gone downhill. Choice & quality not as good in my opinion. The restaurant & pool bar staff were great as usual. Evening entertainment was good although for June there were alot of young children running about, over the equipment being set up for some of the shows & the parents doing nothing!!! Seemed left to the animation team to calm them down!! Not on. Parents take responsibility for your own kids! I'm sure they'd have something to say if they hurt themselves. Location of the hotel is great. Everything you want in a stones throw. Again makes me laugh when people say it's over a loud bar. Dont people do their research before they go?! We had a great time and will be back. Thankyou to everyone at H10 Las Palmeras xx

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