Odkryj pobyt w mieście Puerto Del Carmen

Staff- The staff are very friendly and very helpful the majority of they staff spoke english and nice that u can see they enjoy there jobs and the was very accommodating also the manger is very nice and sorted any problems straight away. Food- There was variety of different food each night in the main restaurant and pretty much different mains every night with something for everyone and delicious deserts also we tried the asian restaurant it was lovely and totally different vibe from the main restaurant there is a canary restaurant but we didn’t go there but staff in the restaurant are very friendly and and like to have a laugh. pool area- there are 4 pools but we stayed by the 2 main pool by there bar they are big pools and staff don’t mind u playing with balls and having rubber ring and lilos they pools arent heated but it was scorching when we came here and it was so nice getting into the pool to cool down. if you want a subbed you do have to get up early to get one but staff are friendly and will try get u sun beds together and beautiful veiwed aswell . Hygiene-The hygiene was 10/10 the cleaners are on it u constantly see them cleaning the hotels never dirty and cleanser are 100% trusted to clean ur rooms. Entertainment- The daytime entertainment was amazing if you have kids they look after and entertain them all day with different actives and make sure the hydrated they also have fitness in the pool where h can just jump in the play music and everyone dances and splash with pool noodles it is very fun on the other hand the entertainment in the night is a big let down the entertainment isn’t that good and stop at 11pm it says there a dj 11pm -2am it’s not there very quiet background music and everyone is pretty much in bed my 12. Rooms-we had a seafront veiw rooms and could also see the pool at the same time the staff came in and cleaned rooms and tried there best the make it there tidiest for you.

We have just returned from Beatriz 14th to 28th Jan , room 2073 and we were thrilled with everything , room was spacious and clean , food had plenty of options and staff were friendly throughout , from cleaners to reception to bar staff and restaurant staff , will definitely return and would recommend to anyone, had a really great time

Myself and my wife spent two weeks at this 4 star hotel from the 7th to the 21st of Jan 2024. Twenty mins transfer time from the airport to the hotel. Was a quick and easy check in, lovely receptionist and given an upgrade to a side sea view room no 1233 which was an unexpected bonus. The room was modern well furnished and very clean. The bathroom was well kitted out with a newish walk in shower and a first in my experience of hotels of a glass panel that was actually long enough to contain all the water and didn't let liquid spill onto the tiled floor. Top marks for the bathroom designer. The bed was extremely comfortable and we both slept very well. There was no noise to disturb us from suitcases being dragged along floors or staff beginning their chores in the morning as is the norm in most hotels. The location of the hotel is perfect for us. Right opposite a beautiful beach and 20 Min easy walk on the left to Matagorda where you will find lots of bars and restaurants and beautiful beaches where we swam in the warmer than normal sea most days. Shout out to the Sirocco restaurant and the Devon. Food and drink in both was great. The weather incidently for the full holiday was sensational. 22 to 23 degs most days and a couple of days at a toasty 26degs. Perfect. Turn right out of the hotel and you are on the ***** for Puerto Del Carmen. Up to 40 mins to reach the end but worth the walk for all the shops bars and restaurants that line the whole *****. Some beautiful beaches all along the way and we had some great swims and lunches down there. Shout out to Long beach club on the ***** for fabulous views and superb food and service. Also unbelievably you can buy a large draught beer at many bars in both resorts for only €1.50. Unheard of nowadays. Lanzarote village hotel was spotlessly clean in all public areas and our room was cleaned every day to a high standard. The staff everywhere in the hotel are helpful friendly and efficient even in busy times when they are obviously under pressure. The dining room staff who we had the most contact with because we were on half board were unfailingly pleasant and smiley and invariably up for a laugh and a joke with guests which all helped to make the experience more memorable. This happened even at the busiest of times which is admirable because it showed everybody had bought into the ethos of no matter how much pressure you are under the guests happiness and enjoyment was paramount. The pool area was also kept spotless and was a great place to sunbathe and relax and getting sunbeds was never a problem even though the hotel was busy. Now to the food served at this hotel. I have seen a number of reviews criticising the culinary offering here and it may put some people off booking here which would be totally unfair to the chefs and the hotel . I would like to put straight a couple of points in reviews that really annoyed me after dining here for two weeks Somebody remarked ”Nothing goes together ”. Every nig

We spent 10 days there early in July and will be gong back. The rooms were clean and reasonably comfortable. All the members of staff we interacted with were pleasant and helpful, we didn't go to the nightly entertainment much but what we did see was well put together. The food was some of the best we have had in a multitude of 4 star hotels we have stayed in. Although we had no problems with sunbeds but there did seem to a shortage mid morning, it was good to see a member of hotel staff go around and clear long term but not used towels from beds. The location of the hotel was OK close to the beach and a few shops and supermarket.

This is our second stay here, came last January and although there has been improvements, not in all areas and cleaning standards have dropped. Firstly the good bits: Pool area and pool bar are beautiful, spacious and clean having recently been refurbished. Staff are very friendly and helpful. Communal areas clean and fresh. Location perfect. The not so good bits: We were allocated a room with disabled facilities firstly , which on the face of it seemed roomy and bright, however the shower/ wet room flooded on the first night, all into room and corridor, the lovely reception lady was helpful with towels to mop up, but the problem was lack of cleaning the plug hole was full of black hair which I had to remove in order to solve the problem.The room had no table or chairs no where to sit and have a drink or snack, no towel rail to air towels, a light in the bathroom on a sensor that went in and stayed on forever it seems. The next morning we moved rooms and the drains smelled, the plug in the bath didn’t drain away and was rusty, the hand rail on the wall was rusty, the shower curtain had seen better days and towels were threadbare. The room was cleaned once which we knew but it was a quick clean as the floor was still dusty and one of the bedsheets had a hole in it.The lampshades above the bed had an inch of dust on them I never felt clean at all , such a shame as the pool area and the rest are good .I know it’s 2 star but needs some attention and upkeep.