Odkryj pobyt w mieście San Feliu de Guixols

This was our third stay at the Elke Hotel and I don't usually write reviews as I stay at many hotels but this hotel is a jewel. A very good example of a four star hotel that deserves five stars. It has the right balance between privacy and amicable and honest service. Eugenia in particular has been wonderful every time we come. She is pleasant, helpful and good at her job. Also a big shout out for the rest of the reception team and the breakfast manageress - who remembered what we liked and made sure we had perfectly cooked fresh fried eggs every morning. The place and room are spotless and clean, welcoming and nice and new yet warm. the rooms are spacious and comfortable. Even though we had to change hotels for the last night of our stay in San Feliu as the were closing down for a few days after Christmas so the staff could spend time with their families for the holidays, we respect that as it shows management appreciates its staff . Thank you again for a wonderful stay. Oh and the Spa is fantastic - new and very clean and welcoming.

Room was adequate and clean, some renovation works were being done to some of the pool side rooms so our rooms were changed to keep us away from any potential noise. Because of these works the pool area wasn't available but it was to cold to use the pool anyway during our stay. Breakfast was good, nice selection of cereals and fruit, yoghurt. Some hit food available, eggs and bacon. Nice selection of fresh breads and bakes. We were leaving very early on our last day so a breakfast picnic was left out for us. Staff very friendly and helpful. Hotel in a great location just yards from the beach and a short walk to the nearest shops etc.

Se trata de un hotel SIN personal. Únicamente una persona que sirve los desayunos y supongo que también hace las habitaciones. Tienes que hacer el check-in on-line obligatoriamente con los datos de todos los viajeros antes de la estancia, en una página con algunos errores que inducen a confusión. Hecho el check-in, te envían por correo una clave que permite abrir tanto la puerta principal como la de las habitaciones, y te facilitan un teléfono de contacto por si hay problemas. Hasta aquí todo bien. Fuimos con la familia para una sola noche de estancia. Los códigos funcionaron, y las habitaciones estaban bien. Un poco pequeñas, pero limpias y con lo mínimo necesario. Tienen TV, aire acondicionado y wifi, pero no neverita. El baño, con ducha, limpio y correcto. El problema vino en que al parecer durante la noche se desactivaron los códigos de entrada y al salir a las 8 de la mañana a dar un paseo ya no pudimos entrar. Nos abrió la persona de servicio, pero no pudimos entrar a las habitaciones. Esa persona no pudo (o no supo o no quiso) hacer nada al respecto y tuvimos que llamar al ”teléfono de emergencia” donde nos atendió una persona que en ningún momento se identificó ni se disculpó, y al cabo de unos minutos nos pudo abrir las habitaciones a distancia. Nos dijo que habían tenido un problema informático, ... etc pero hasta las 11:00 (cuando ya nos íbamos) no nos resetearon los códigos. Otro tema insatisfactorio es el desayuno. Sobre el papel está bien, con lo básico pero de satisfactoria calidad. El problema es que el comedor es muy pequeño, con 6 o 7 mesitas para dos personas, y con poca comida y bebida disponible, con la idea de ir reponiendo a medida que se consume. Como el hotel tiene algo más de 20 habitaciones, y el día que estuvimos estaba lleno o casi, nos encontramos que entre 9 y 10 h bajaron casi todos los huéspedes a desayunar, creando un ”tapón” importante. La única empleada no daba abasto, y se acabó todo: comida, bebida, cubiertos, manteles, etc. Se estropearon a la vez la máquina de zumo y la de café, gente de pie esperando, etc ... Nosotros éramos 6 y tuvimos que tuvimos que desayunar en mesas separadas y no al mismo tiempo. En fin, que aún comprendiendo que estamos en temporada baja, y que la informática puede fallar a veces, hemos echado en falta una atención personal e implicada

We just got back from a multi-day family stay at this hotel. We had been on holidays in this area previously but this was our first time at S'Agaro Hotel. The hotel's location is amazing as it's just a few metres away from a lovely beach. The hotel and facilities are nice, clean and very well presented. The staff were all very polite and kind. The breakfast was good quality although a bit repetitive. The price for our say was substantially higher than other similar 4 star hotels in the same area. One good thing was that their rate was cancellable which is why we booked it in the end. If some of the other 4 star hotels in the area had offered cancellable rates, we would have probably gone for a slightly cheaper option than this hotel. The rooms a bit smaller than we hoped for but were adequate and clean. One of the big negatives is about the swimming pool. Although there's a large board stating what is and isn't allowed, this is not monitored by hotel staff and most of the rules are disregarded by guests. For example, eating and drinking in the sunlounges or keeping their dogs with them. More worryingly, plenty of people vaped and smoked in the sunlounges and not just tobacco, judging by the smell, stronger stuff too, which for a family hotel I found very poor. Although access to the hotel's area by car is heavily policed by security guards, accessing the hotel's pool on foot is not controlled at all so we regularly so random people walking in, swimming in the pool and then just leaving the premises without anyone challenging them. This was the case with both a group of local young back-packers and also a group of noisy French guys. None of them disturbed us directly, but I thought it was a bit off putting. In the age of social media, I assume people tell each other that this pool is widely open to anyone and people just use it without being guests at the hotel. We were travelling with children and all this made use feel a bit uneasy in the pool area. The gym is basic and limited in terms of equipment, specially weights. Another negative is with regards to food and drink in the room. We all know that anything from inside the mini-bar is chargeable. However, this is the first hotel I see where they place items like coffee capsules in a table in your room and then charges you for consuming them, at the end of your stay. Finally, I understand the hotel is dog friendly and guests are allowed them in their rooms, however, I wasn't happy to regularly see people taking their dogs to the swimming pool area (not in the water though) and also have them in the outdoor restaurant during breakfast time. In summary, nice hotel in great location, a bit overpriced and needs stronger pool access control policies.

We have just returned from a one week stay in one of the suites with private pool and very much enjoyed the whole experience. Platja d'Aro is a lovely town with beautiful beaches, only 3 minutes away from the hotel located in a quiet and peaceful area. Overall our stay was lovely and peaceful, very restful and as it was early in the season, the town and the beach areas were quieter. The hotel is very clean and well maintained, every staff member we encountered was friendly, helpful and efficient. We had breakfast each day, lunch on one occasion and dinner in the restaurant a couple of times and enjoyed every experience, the mussels were a particular hit! The terraces and pool area is great, no doubt entertaining for the children, but peaceful enough for the adults to chill and the pine trees made for a lovely setting. Our suite was very nice, such a clever use of space with the various zones. The bed was comfy and although there was a lounge and TV we never used it, choosing to sit outside by our own little pool which was so enjoyable to have. We would be happy to stay agin and to recommend.

This is a really lovely hotel in a beautiful setting. Here’s my review Room I do regret not asking for a view towards the pool. Ours had a view over the car park and wedding venue, which was perfectly fine. There was a wedding while we were there but it didn’t disturb us at all if the balcony door was shut. The room was beautiful and the little annex for our teenager worked well. The cleaning team were exceptional and every time we returned we collectively sighed with contentment. In the main part of the room we didn’t encounter any of the noise problems others have, but my son said he could sometimes hear people returning to their rooms after he was in bed. I think some rugs in the hall would solve that. Only real gripe, that the hotel can’t really change, is that occasionally there were rather pungent farm yard smells. We just closed the balcony door. The Outside Areas The Pool is gorgeous. Plenty of sun beds and even when the hotel was busy the pool never felt too busy Pitch and Put - for amateurs like us this was great fun and a nice way to spend time. Grounds - beautifully kept. Spa - lovely spa but horrendous invasive music. It’s a shame the time you can take children under 16 is limited to an hour in the morning (good for little kids but not a teen) and an hour in the afternoon. Would be nice to have another hour about 4 or 5. Restaurant/bars As others have said the breakfast was extraordinarily good. Best I’ve ever had. Evening meals were delicious. Reception bar - rarely anyone there to serve so we usually gave up Pool bar - good range of snacks and drinks. Sometimes had a bit of a wait for there to be somebody to serve. Could be frustrating re language as my Spanish is non existent and some of the staff speak no or little English. We mainly managed, but I’d recommend learning some key phrases in Spanish before you go. Local Area There is a lot to do locally. But you need to book things. Especially all three Dali places. And before you go - his house was already fully booked when we arrived. Local beach resorts were impossible to park in. We managed to get into Sant Pol on our last day by going at 5.30, but I wouldn’t recommend Platja D’Aro. If you don’t mind a half hour drive Tamarui was beautiful. We had a great day in Barcelona. Again you need to book especially Barcelona Football Club and Gaudi stuff. We got the fast train from Girona Also book parking where you can it was v hard to find spaces. If you get the chance visit medieval Pals. Overall This is a lovely hotel which I’d recommend. Being up in the mountains makes it feel remote and calm - with a breeze that helps make it never feel too hot, even in August. I’ll miss the lovely bell of the monastery chiming across the valley.