Odkryj pobyt w mieście San Sebastian

**”BAD: Beware of the 'Upgrade'”** Our priority when booking was the room size and budget, so we reserved a 32m² City View room. At check-in, the hotel staff offered us an ”upgrade.” He said that for an additional €25 per day, we could ”upgrade,” so we agreed. However, while the room did have a Sea View, the size was downgraded to just 21m². I told them that paying €25 to have a smaller room was a downgrade, but they insisted that the view had been upgraded. I asked to be moved back to the room we originally booked, but the staff ignored my request for an entire day. Let me ask you this: if you went to see a new landscape, and the view changed, how would you describe it? You wouldn’t say the landscape itself was ”upgraded,” would you? You’d say the view was different or better. The following day, I finally got a response from the staff. They told me I’d need to pay an additional €70 per day if I wanted a 32m² Sea View room. While the hotel facilities and scenery are excellent, the staff are focused entirely on business and seem to aim to squeeze every extra euro from their guests. In the end, we ended up paying the €25. **Beware of the 'Upgrade.'”**

Good service, big seaside, walking to the city, convenient, recommended

Amazing stay for San Sebastián. Older Victorian style villa converted for boutique hotel use. Excellent concept and room! Cleaning staff was thorough and all staff was amazing and helpful. Didn’t spend much time on the property but no need as the city itself is amazing.

This hotel under the Samsung Michelin Restaurant can be described as perfect, beautiful to speechless scenery and dishes, and the breakfast that has been provided.

Very nice place and helpful staff. The breakfast was also very good.

Walking seven or eight minutes from the beach, not in the old town, there is a fruit shop supermarket around, relatively quiet, slippers are needed, the room size can also

A 10 in total

The terrace of the room is great. I get up every morning and breathe deeply into the waves. 🧘

Hygienic: very clean, equipped with a toilet Facilities: very new, with minibar and desk, convenient, large space Environment: equipped with parking lot and restaurant, rich breakfast, afternoon tea in the afternoon, convenient eating; the road and the mountain outside the window, very beautiful

The room was very good, there was a high-end feeling, and welcome champagne was also sent. The front desk service was warm, helped to book the restaurant and provided various information. There is a little regret that there is no big mirror in the room and it is impossible to shine. I don't know what the reaction of those stars to try on clothes without a full-length mirror when they come to live