Odkryj pobyt w mieście Chalon-sur-Saone

Apart from this problem of a confidential code not received on Sunday which meant that we found a closed door and were unable to enter and only be able to collect our keys thanks to another tenant, the establishment and our studio gave us complete satisfaction: clean and functional premises in a quiet environment, welcoming staff, good value for money in summary.

The staff is really great . Smiling , qerviable and available. Good advice. Calm room. Good breakfast and well garnished The rooms are of convenient size. Shower a little. small . Parking very close. close to the center.

I booked this hotel because, at a first glance, it looked just fine. Later, I realized I hadn’t read the reviews. That was a mistake. The heatwave in Europe is such that airconditioning is essential and when I did read the reviews of this hotel, I noticed it is an issue. I decided to ring them up, 5 days before we were due to arrive. I told the person on the phone that I was worried about the lack of airconditioning in their hotel, as per the many reviews I read. The receptionist said: “coincidentally, the airconditioning was repaired today”. Really? I double checked and asked her explicitly whether that was the case for the entire hotel. Upon arrival we were given our rooms. “Oh” the receptionist said, “as it happens, the airconditioning in one of the room’s doesn’t work”. Needless to say, I lost it. I confronted her with the telephone call I made and that this was totally unacceptable. I will leave it to the readers of this review what to make of this, I shall refrain of any further remarks. (Do read earlier reviews) In all fairness: the receptionist reacted politely and professionally. She rang up a manager and they offered us a relocation in another hotel. I had to decline this because I was traveling with a 90 year old woman and a relocation would have been too much. We had to put up with the situation. The hotel itself has a very attractive front of house. Nice architecture, wonderful terrace. The lobby and restaurant are stylish and inviting. The back of the house, however, is in sharp contrast with what I just described. The corridors, the lighting and the decor of the rooms are both dated and morose. A totally different style with a distinct lack of character. The phone didn’t work the shower in the bath was difficult to use without flooding the bathroom. The atmosphere was gloomy. We had dinner in the restaurant and the food was good. Service in the restaurant was friendly and prompt. Breakfast was very mediocre and the coffee terrible. The hotel does not have a parking, which I understand. But many hotels in similar situations will have negotiated a discount with private parkings for their guests. This hotel had not. The receptionist we dealt with was excellent as well as the lovely barman, who offered a complimentary drink, following the upheaval about the airconditioning. (I could tell they were uneasy about this, because they are very aware of the problem) The staff in this hotel were great, the problem lies with arrogant management. I do not recommend staying in this hotel. I much prefer a hotel where customers are properly respected.

We stay at this hotel in different locations so were expecting the same quality. We were happy with the room as usual. However, when we sat down for dinner it all changed. Very limited hot food options we selected a pasta dish and a pizza. The pizza was barely cooked in fact it was almost raw dough. The pasta was so over cooked it was like mush. We left both of the dishes. We decided not to complain as the staff were clearly not interested in the fact we had left everything. We should have just gone for the cold buffet. The wine served was also very low grade for the price charged. This is one Campinale we will avoid in the future. A shame because usually this Motel chain offers good service and good food quality. Ere

I have been saying with the Accor Group of hotels for over 40 years and I have to say this one is right at the bottom of the pile with very few positives . The main positives are the shower and hard working lady at breakfast Location is in the middle of a commercial park with a huge factory view from the back of the hotel , where our room was . Lights on all night Triple glazing so no road noise thankfully . A hypermarket is ten minutes walk away . As is the bus stop with the No3 taking you into town . The welcome was not the best . Despite silver Accor group membership , which normally means a complimentary drink ,we where advised the hotel offered complimentary water fountain ?! It’s not about the drink it’s the lack of acknowledgment. We where then advised the restaurant was closed only when I asked can we make a reservation , not ideal when there is so little nearby except a Bar grill . Which offers average food for a reasonable price to be honest but not what I expected . Again despite being booked for over 9 months , no advise email to say restaurant closed was sent The room was fine except for weird smell , stale smoke I suspect . The towels where very thin but the bed nice and comfy and as mentioned the shower great . As with all the Accor group toiletries have been massively down graded with ‘one for all ‘ approach from a dispenser . Bar service was non existent unless you wanted to order via a QR code , which ironically offered full restaurant service despite restaurant being closed . Half the wines where out of stock and the prices buried so deep in the scrolling we gave up and went to our room. No complimentary hot drinks in reception as with many Ibis Styles and no machines in room , so bring a kettle and own coffee … Staff seemed non plussed in offering local advise , when we enquired about buses the chap seemed surprised , he said he could offer us cabs ?! 1.35€ into town and 20 minutes journey is perfect on the bus by the way 👍🏼 Breakfast was poor with very little choices except serial and a few pasteries , cheese and bread . Cereal and poor fruit . Sliced bread would have helped of even boiled eggs . Not the hook it used to be with Ibis Styles .