Odkryj pobyt w mieście Clermont-Ferrand

Following a mechanical break and an immobilization of our vehicle from Spain, I contact the hotel to cancel my room. After giving my name and booking number, I explain to the recipient that I am aware of the very short time of this cancellation (24h before), that I had paid in advance and that I wanted only a document attesting my cancellation for I'm surprisingly surprised to tell her that I've booked directly on Kyriad's website. She answers that I must do this cancellation on their website by clicking on a tab dedicated to this purpose and that I will get this attestation. So I'm going to Kyriad's site, don't find this tab and remind her to signal him. It is then that this lady persisting in her misinformation, inflicts me on: ”Sir, you don't listen to me !!!” and ”This is the last time I explain it to you !!!”. I ask her to speak to me otherwise and to speak to a hotel manager, seeing that it was impossible to move forward with her, she waits me and then tells me that her manager cannot take me on the phone and that it is necessary send him a email ??? I'm locking up and looking on the web, I find a n' phone from Kyriad's platform to cancel my reservation, on which I was explained that a reservation could not be cancelled via their website and that his colleague vehemently “I was not trained. I received a email confirming my cancellation and for the little story, invoking breakfasts that will never have been consumed! I will never be back to a Kyriad hotel and I'll also ask me about the truth of the dithyrambic opinions on this hotel with such a reception and such deafy of its direction.

Stayed at the Oceania on a weekend trip to watch rugby. The hotel beat all expectations, polite and helpful staff, easy check in, clean and well laid out rooms, British TV channels and close to the centre and trams. Only down side was that the bar was closed on the weekend, and when you have a fair number of rugby fans they missed a trick. I would recommend this hotel if you go to Clermont.

L'emplacement de l hôtel est très bien, mais au niveau du premier étage (côté qui donne sur les feux rouges )il faudrait peut être changer les fenêtres pour ne plus entendre les véhicules qui s 'arrêtent et redémarre surtout à 7 h . Le petit déjeuner est très bien il y a de tout.Les chambres sont propres mais la douche avait des traces noires au niveau des joints. Il y a aussi un bruit de compteur ou ventilation, dans le couloir du premier étage qu'on entend dans les chambres . Heureusement le personnel est très agréable il y a toujours une personne pour vous répondre...le petit salon est très sympa et le bar restaurant et un vrai plus...Les réceptionnistes sont souriants et répondent à vos questions gentiment, la personne en service le soir est très gentil,il pose des questions pour savoir si vous passez un bon séjour. J'y retournerai mais peut être pas une chambre côté rue !

The hotel is located I. City center, near the tramway service line A. The personnel is very nice Ang helpful. The room has a little kitchen and is comfortable, can relax in the bathroom by taking a bath…. Breakfast offers some hot dishes, a choice of cheese and croissants and so on.

Good location, only 5 minutes walk to the cathedral square. Staff very friendly. Parking on site for a fee but if you have a large car be aware that the access is tight. Clean and comfortable room. We understand each room is different and ours had the sink and shower in the room rather than in a separate bathroom. Breakfast (extra cost) was buffet style but with a good selection and definitely worth it.

The location (just across from the station) is why we chose the hotel - (1) we arrived by train from Paris (2) next morning, we were able to take the train to Aulnat airport to pickup our car rental from Hertz. Staff was friendly and helpful. The rooms seemed unusually small (have stayed in many ibis styles properties elsewhere), but beds were comfortable and it was very quiet. Note to guests and hotel staff : there is a train (TER) running between Clermont Ferrand station and Vertaizon, which stops at Aulnat airport and makes for a quick (7 mins) and cost effective (1.5E ticket) airport transfer, which we did eventually take. The frequency is somewhat limited though, so if you can work with that timetable, its a better idea than expensive airport taxis. Just thought I should clarify this, as there seemed to be some confusion over this possibility.

Points + : - There is a very interesting geographic location to be both near the city centre walking (or by the tram right down the hotel) and at the same time accessible by car. - The accessibility from the motorway is very rapid. The hotel offers a very comfortable room and a very comfortable room. - spacious bathroom with bathroom. Points - : - the cost of breakfast is quite high (€12) compared to what is offered. But for a free buffet service it is unfortunately in the current costs. - the cost of parking is also high if you don't have not the chance to find a place on long-term parking ...