Odkryj pobyt w mieście Serris

Pleasant welcome Impeccable cleanliness The apartments are superb, refined decoration, but everything is perfect and functional, the bed is comfortable, the bathroom spacious. The breakfast at 8.5€ is ok without being exceptional There is a free shuttle to Disney (8 mins) at the city bus stop (paying) (5 mins) We are really next to the park 5 mins walk from the large shopping center It's really an excellent address for real comfort at a moderate price

挺乾淨，都挺好的

We stayed at the BB Hotel with friends the day before our visit to Disneyland. As soon as we arrived on Saturday, we asked what time breakfast was. The employee told us 6:30, perfect for us who had to leave early. That evening, when we returned from the restaurant, we asked the question again and the answer was the same: 6:30. However, what a surprise the next morning, when, in a hurry to leave for Disneyland, we were told that breakfast did not start until 7:15! The employee from the day before had made a mistake. Result: no possibility of breakfast before leaving, when that was the reason why we had chosen to have it at the hotel. To top it all off, it was impossible to reimburse us on site, and we were asked to send our bank details by email to obtain a refund. This seems extremely suspicious to me, as I am not comfortable with the idea of ​​sharing my bank details in this way, especially if they fall into the wrong hands. We have been waiting for this refund for three weeks now, without any concrete news. Every time I call, the manager is “unavailable”. It’s as if she manages a palace like the George V, when customer satisfaction should be a priority, especially in a hotel. Your employees should be properly trained to avoid this kind of mistake. I know that you will surely respond to minimize the situation, but I only expect one thing: to be reimbursed quickly. You are the one who made the mistake, so it is your responsibility to take responsibility and resolve this situation. I find this unacceptable and close to disguised theft. Still waiting for my refund.

Wow! What a great time we had in France! One of the highlights was staying at the brand new Ki Space Hotel & Spa! It is so cool! I love the scientific theme and the ambiance. The pool is so nice and especially liked the built in massage areas. I highly recommend this hotel.

Would never stay there again. The rooms where dirty, plug sockets hanging of the wall, wardrobe sliding doors didnt work, filters in coffee machine wenre not changed and water came out brown. The hotel is meant to be a non smoking hotel and the stair ways stunk of smoke and fag butt's just left on the stairs. We only stayed 3 nights due to disneyland but wouldn't recommend. Considering the state of the rooms and how unclean they where they still had the cheek to tell you to empty your bins and take down to the trash and wash up yourself or they had a right to charge you. I left that room cleaner then what it was when we got there.

I recently went to Disneyland Paris and as part of the Disney hotel and tickets, I booked to stay at Adagio as the website looks amazing. So brightly coloured and interesting with plenty of sunlight and friendly faces. It felt everything but. We arrived through the door to be in quite a dark open room, the glass on the doors out to the room was broken and everything just looked dark and run down. I chose this place because it was listed as 3 star and cheaper than the 2 star Disney hotel. I wish I'd chosen the Disney hotel now. The reception service was incredibly slow, it took forever to get served and the staff did not maintain any kind of queue on who to speak to next, so people kept jumping. The staff's awareness of what was happening outside of their computer screen was nil. I was in a mobility scooter and I felt invisible to staff. The counters were up high and there was no way of not looking up at the staff / being looked down on. When we finally checked in, bearing in mind time was at a premium, trying to get out the doors to the rooms was tricky. I couldn't do it without someone else and would have to walk despite pain if by myself. The doors were not automatic opening which might explain the broken glass. The 'apartments' are tiny. Some of the cupboard space you wonder why there's a door at all because it's just a waste of space. The photos on the website are taken with a wide angle lense. The bathroom is clostraphobic. There were 3 adults and 1 child in our room and we only just fit despite the website saying the the 1 bed apartments can take 4 people, 4 adults would not have worked. We went straight to the park, there was very little explanation of the shuttle services because they weren't part of the hotel. The adagio is linked to Disney but isn't a Disney hotel and boy did it show. Adagio didn't give us the tickets to get into the park as was at reception. We almost faced having to return but instead stood trying to sort it at customer experience. The website for the hotel is misleading, it says that there is a free shuttle every 15 minutes. It's once every hour there and back and it's a white bus that is marked up as 'special'. 4/5 buses the disability ramp didn't work and we'd have to carry the mobility scooter onto the platform. If you stay at this hotel and are disabled, you're probably better off getting a taxi. You have to get a taxi from Marne a la valle Europort anyway and its approx 16 euro one way. The hotel is next to a huge shopping centre but be warned that it's a trip and half to get to the supermarket from the hotel. You walk for a good 20 minutes inside the shopping centre. So being in a self catering apartment, you need time to go get food. However, if you plan to eat out then it's great as it's right next door. Sadly not a saving grace. All in all the Adagio was a massive let down.

The hotel is situated right in front of Val D Europe! It was so convenient to head to Disneyland or even shop. The RER is only a 3-min walk too! The rooms are spacious, clean and modern! Staffs were friendly and even assist to book our taxi home. However, 1 of the night we called for room-serviced tmbut tge restaurant was busy. The receptionist mentioned that they will call back shortly but they never did. So we slept feeling hungry. The next few nights we packed food from the restaurants next to the hotel. There is a convenient store and cafes too.

Location was great hotel has run down from the past years. We stayed there about 5years back and it wasn't as bad then. Bathrooms could use a revamp, drainage very bad and carpets in room and hallway was very bad and dirty; wall papers were all peeled off the hallway walls making the hotel look run down. Other than location, there was nothing the same about this hotel as previously was. Sort of disappointing.

Hotel was clean, room was very small but we were only stopping over for one night with the 2 of us so not a problem. Heater was provided. Parking was free and found a space easily. We had dinner and drinks at the hotel which were lovely and the food was locally sourced. Football table and arcade machine were a fun touch and the theming was nice too. We had breakfast but due to covid restrictions in Nov21, there was no hot food but it was still enjoyable. Only issue was in the very early morning we had trouble opening our front door due to the damp weather and (I think) the door swelled slightly. Had to lean out the window and open it from the outside with the keycard. we saw another family struggling to get their door open too. Mentioned it to reception so hopefully this has been addressed now and no longer an issue. Would stay again due to amazing price and proximity to Disney if driving.