Odkryj pobyt w mieście Bradford

We were due to stay at Ibis Budget Bradford this weekend for the boxing. We booked 2 rooms on the 14th July - one for 1 night and one for 2 nights. We are now on the 4th September. You would have thought the rooms would have been solidly booked at this point - especially when we received several confirmation emails from both booking.com and IBIS. We are travelling for 2 and half hours and over 100 miles one way to stay here. My friends arrived to stay on their first night (3rd September) only to be told that the bookings don't exist on their system. Unhelpful at 9pm at night upon their arrival. After a very unhelpful and rather ignorant receptionist ”attempted” to locate the booking (knowing full well that they had cancelled it to sell the room to someone else at a higher price) they told them that they would have to seek other accomodation and popped them up at their ”sister site” however it was much higher in price which was paid for by my friends as opposed to the Ibis for their error. We are due to travel up this evening to watch the boxing with our friends and are absolutely FURIOUS at how we have all been treated. I contacted the hotel this morning only to speak with the most arrogant, vacuous rude man who just told me that it's not them and that I either call booking.com or contact the manager on Monday with no apology or anything. We have no option now but to travel back the 100 miles after the boxing or fork out for a £600+ room. I definitely would not book here again, they are happy to take your money and throw you out at the first instance of making an extra buck or two from someone else - and from the other reviews on here it looks like nobody else pulls their weight at the premises either. Lets just hope that people read through these reviews and don't want to take the risks like we did. IBIS BUDGET BRADFORD, YOU SHOULD BE ASHAMED OF YOURSELVES.

🚗 Transportation: Right next to Bradford train station, very convenient 🧹Hygiene: average, not outstanding and not too much of a problem, maybe a bit old 🍃Environment: Very classical, a classical hotel that can be seen from the name 🔔Service: The mirror is hot and it is interesting to prevent fogging

On arrival, we thought the exterior of the building was lovely, but it did not continue inside. At reception, when we checked in, we asked to book a table for dinner. The receptionist said that we would not need to book and could eat at any time before 10.30 pm. The lift was out of order, so we had to carry out luggage up 2 flights of stairs whilst looking for our room. The corridors were tatty, the bannisters were wobbly, and when we got to the room, it smelt of cigarettes. We had booked a double and were given a family room. The beds were comfortable, and the linen was clean. However, the bathroom was tatty with marks in the bath and sink. The light above the vanity areawas absolutely fithy, and the toilet brush needed to be condemned as it was disgusting. When we went to the bar, we were ignored and had to wait to be served even though no one else was waiting. We were told the restaurant was full and that we could eat in the bar area, however, the food would be at least half an hour as they were busy. We were given a menu, but after waiting about 15 minutes for our order to be taken, we left and ate at a local pub. This hotel is in a lovely location but it is obvious that it is not run efficiently and the staff need training. We will not be returning.