Odkryj pobyt w mieście Carlisle

Swimming pool still not open at the hotel. Smelt like done one had been smoking in the bathroom prior to our stay.

After a long car journey it was wonderful to arrive at this elegant and welcoming hotel. The reception staff, Neil and Chelsea were friendly and very efficient. We had a delicious dinner and the bedrooms were very comfortable. Breakfast in the dining room was perfect thanks to the attentive care of Sue, a really lovely member of staff. We were only staying one night but would have loved to have stayed longer.

The whole hotel was shabby and not too clean but that was not a surprise as there was hardly any staff at the hotel,there was no Breakfast despite us having paid for it, and the only staff evident were a chambermaid and the maintenance man who were doing their best to help people but were unable to as it wasn’t their job they were trying to do. There was a very rude man who I spoke to on the phone when trying to organise a refund for the non existent breakfast, apparently the chef was away due to a bereavement, but no alternative arrangements had been made despite them telling us on both evening that there would be breakfast the next morning. We did eventually get our refund but it took a lot of phone calls and nearly a month for it to come through. The only good thing about the hotel was the situation as it was close to where we wanted to be, it was a real shame to see a beautiful old and historic building neglected in this way, we were looking forward to staying there as we had been told by friends what a lovely hotel it was but that was obviously before it changed hands last year. We will not be staying again or recommending it to our friends

The staff were very friendly, room & beds were clean but a little sp**** & needing some renovation. The breakfast was lovely, plentiful & made to order, choice of cereal, toast, cooked breakfast, tea & coffee. The only downside was the boom booming of the music from the bar going on to the early hours.

Ok. I was advised about the extra price for the leisure facilities. And the staff were extremely friendly and professional. But the entrance into the hotel was a step back in time. There was a boxing event on and most people in reception looked like they'd just been in a fight. The micro climate was like table mountain in Cape Town, but cause by the hoards of below freezing miniskirts chain smokers standing outside the door. The thumping music and what I imagined to be a sequined dinner jackets compare stopped at around eleven. It wasnt until 2am when the foul mouthed drunk started ranting to his friend outside my door. The pool is small. But warm and clean and again... friendly. The problem here is not the staff, but the owner who is taking the rewards without putting money back into the structure. Let's not discuss the carpark. Ok you twisted my arm. Cars crammed in but not enough room. Pot holed and badly played out. We ended up parking in the overflow next to Carlisle's sexuall health clinic. Just a short walk from the hotel. If you want cheapest around... for the night we booked... this was it.

Overnight stay en route to Scotland. The hotel and room were very clean and staff friendly. Beds were comfortable. We knew there was no Aircon so had to have windows open as the room was warm. The only thing that prevented a good night's sleep was out of the hotel's control: noise from people in the street who had clearly drunk far too much. We clearly did not see the best of Carlisle arriving on a Saturday evening when weekend drinking was in full swing. The town, not the hotel, was teeming with very drunk people and did not feel safe. We saw a far better side of the town on a Sunday morning walk. In summary the hotel was fine but weekend drinking seems to be as bad as it gets in Carlisle.

This hotel was simply perfect for us. Normally we like to stay within a hotel building but we were given an apartment within a townhouse along the street. It was beautiful everything in it that we needed and more. It was comfortable clean and spacious. The hotel staff were lovely too.