Odkryj pobyt w mieście Egham

I have would have given our 1 night stay here a 4* review because the staff were lovely and our evening meal and breakfast were delicious. BUT the bedroom and restaurant were freezing (the lovely waitress said she thought ”they'd turned off the heating”) such that my wife had her dinner with a hot water bottle in her lap, the envy of other diners who had to keep their coats on whilst they ate! The thermostat in the bedroom could not be set at above 17.5 degrees. In addition, we had booked the room Mowbray because it had a lovely stand alone bath in it - BUT THE WATER WASNT EVEN TEPID! so no pleasure to be had there. The impression we got was of a place where the staff were trying to do their best and were charming throughout, but the business might be struggling to pay the increased energy costs that we all face nowadays. I would rather have paid more and had proper hot water and a warm restaurant!

Breakfast should have been served until 10 am. We got into the restaurant 9.15 and there was hardly anything left, One spoonful of scrambled egg which I had to gather from around the pan for my husband - none for me, no bacon, no sausage, no hash brown or tomato. They did have beans!! Having asked and waited, we got a bit of bacon and some sausages that were so hard we could hardly cut them!! Then , at 10am they asked us to leave the room because they had to get it ready for something else. Our bedroom was ok but there was a skylight in the roof and the sun came flooding in just after 4 am so I didn’t sleep. Waste of time having black out curtains at the window when you don’t cover the skylight. The teaspoons on the dressing table had not been washed. The shower was nice but the water came out all over the floor - our friends had the same in their room. All in all not a good experience and I wouldn’t stay there again. I did mention all of this to the reception guy but he just smiled at me. Not sure if he spoke English!

Great hotel, great service, superb location on the river, fabulous rooms which encompass the original features of the building and one of the best breakfasts I’ve ever had while travelling! Delicious!

The staff was very nice and helpful and was always available to answer questions. The food was also very tasty and reasonably priced. However, the cleanliness of the room left a lot to be desired, with spider remains in the bathroom, sticky eyelashes from the previous guest on the table and crumbs in the bed. There are no sockets directly near the bed and you definitely have to have an adapter with you.

This is the best hotel I have ever stayed in. The service is very good. The hotel has a large manor and it is very relaxing to ride a bicycle. Although it is expensive, it is worth it! 100 points

Booked 2 rooms for 2 nights at London Heathrow Guesthouse in Slough. The room was absolutely disgusting. Arrived late with 2 children so decided to stay rather than look for an alternative at that time of night. Slept on a towel I’d brought rather than the horrible bedsheets. My daughter slept on my coat. Couldn’t use the shower as I would have been dirtier when I got out than when I got in. The other room my friend stayed in was even worse. Didn’t return the following evening & eventually managed to book alternative accommodation that was clean. Tried to get a refund for the unused night. Hotels simply not interested & now not responding. Told them I wouldn’t be returning that night because of the state of the room. Refused a refund due to the “terms & conditions”. Room was cancelled before I left & cancelled because of dirty & damp conditions. Hotel claiming it wasn’t cancelled. Avoid at all costs.

We arrived just as a Wake was gathering! Despite that, we were warmly greeted and shown to our room, which was as described, although looking in need of freshening up. We understand a refurb is planned later this year, which will certainly make the place more inviting. We did a lovely circular walk into Windsor, returning via the Long Walk with an exit just a few hundred yards from the Union Inn. As we neared the end we looked forward to showers, so were disappointed to find no hot water in our room. We reported the problem and staff investigated. After two hours we were told a plumber would be out after breakfast. Whilst this was a tad inconvenient, we were treated very well by the Landlady who personally cooked and served us breakfast; she introduced us to her delightful Kite feeding routine and for our inconvenience said there would be no charge for our stay. We offered to pay for breakfast, but she refused to accept. A situation that could’ve resulted in an overall bad experience ended with us booking to return again in September, when we’re promised the water will be hot!! Thanks for looking after us so well.