Odkryj pobyt w mieście Hayes

Mercure London Heathrow - Saturday 19th November 2022 - 15:15 Entrance is on street level door and has automatic doors. On arrival there was a coach party queuing and the queue went out the main door. I joined that queue and eventually checked in approximately 20 minutes after I joined the queue. The male receptionist seemed flustered and the female receptionist didn’t seem to be doing much. I’ve checked into other hotels where I have been part of a coach group and they normally make us all stand to one side and then call individuals/ couple over to check in; that way when other guest arrive at least one of the receptionist can switch to the new guest and then they don’t have to join a long queue and be inconvenienced. Our room was on the ground floor but I did see lifts. Room: The usual things like a hairdryer, iron in the wardrobe, fridge and safe in a cupboard and on top of the cabinet was the coffee/ tea facilities but no spoons to stir your drinks. Big TV - there seem to be a decent amount of channels my only issue was the back of the control was missing so you had to jiggle the batteries to get it to work; I took a photo just in case they try to charge me for damage. Bed was comfy, pillows were ok. There is a lamp and spotlight either side of the bed. The switch on the wall by the bed operates the main light, you switch the lamp/ spotlight off using two black buttons under the arm of the lamp; not an obvious way to control the light. A desk with lamp and phone, quite handy if you have some work to do. Bathroom: Floors a bit weird, it looks like they have stuck some Christmas paper over the original tiles to cover something up, poor workmanship, looks cheap, not a good look. Usual towels and shampoos and things; I was going to use the bath mat in the shower but when I saw how dirty and stained it was I didn’t bother. The sealant around the sink and bath taps needs redoing and there is rust around the bathroom taps. Toilet handle is a bit loose and it took 3 attempts to get it to flush. Parking: There are two levels to the parking, I drove into the top level, very tight parking and for a hotel of this size there isn’t enough spaces. I informed the reception I’d parked my car and was informed of the £16 charge for 24 hours. I paid my fee and entered my registration on a system. Bar: Small bar but plenty of seating. We asked a member of staff at what time the bar closed and we were told last orders were at 22:45 which would imply if you went to the bar at this time you could still get a drink. At 22:40 they were cashing up the till. Initially when you walk in the room it looks really nice but then you notice the faults. This morning I went to get something from the car and as I walked through reception you could see the tables from last night hadn’t been cleared as they still had glasses on tables from last night. Overall it was average, initially the room looked lovely but on closer inspection it needs a revamp and att

The room in the advert is not what you are going to be staying in (well there are a few rooms like that). The reality of this hotel is the pictures attached. My staff paid for the rooms for the night (2 of them), walked in - took photos then walked out refusing to stay in the room. The rooms smelt stale with the smell of mould, which as you can see the walls and bathroom had mould on them. the carpets were grubby and the bed broke. Clearly the hotel understands about good rooms as they have spent on some of them which are in the advertising photos, but they should not be allowing guests to stay in rooms which are in this state. A complaint has been raised and I believe a full refund is being processed. Just be wary when booking as to which room you will be getting.

Free parking right outside premises, nice greeting from host. I was in a room on 1st floor, which had a double bed and a desk. In room was also a fridge for guest use. Bathroom was a shared bathroom. The bed was not comfortable, I could feel the join in the divan base through the thin matress. The cup provided in the room had a chip in the rim. The shower took a long time in the morning to come to temperature. Not all of the TV channels in the room provided a good,constant picture.

This place is perfect value for money! Clean, comfortable and super lovely staff that were soooo accommodating to my fussy requests 😊. There’s even an outdoor garden you can sit and enjoy, which is a bonus for accommodation. A perfect spot to stay if you’re heading to Heathrow!

We were checked in by Ali late last night & he met us again this morning & brought our bags downstairs. Our room was 204 which was a twin room, we had a powerful hot shower in the morning which is just what we needed before our flight. The room was clean, bathroom could do with a bit of superficial patchwork but for £100 last minute booking so close to Heathrow this was definitely the best deal we could find. Ali was very helpful & friendly & rang a taxi for us in the morning. Would stay here again before catching our flights.

The man is not only a stellar person, but runs a clean and secure bed and breakfast. I stayed only for a night before catching a plane back to America in the AM. I had left my had at the excellent indian restaurant right next door and he mailed it back to me!! That was the greatest gesture of decency I've had from any hotel ever. One more reason to appreciate the people of the Uk. I can't wait to return, it won't be soon enough.

Stayed for one night before morning flight from LHR Terminal 2. What a pleasant way to start! Very friendly and efficient welcome from lovely young lady at reception. A very comfortable room, with generous hospitality tray, beautiful coffee and chocs, a complimentary drink in mini bar. Easy, and free overnight parking. Hotel is a beautiful old building, easy to find, and just 15 minutes from T2. Every thing clean. The bar was welcoming, and most welcome. Had a really good dinner in the Restaurant, with great service. The lack of a wine list, and unavailability of wines when one was printed off for us was odd, but it didn't spoil a great meal. This was great value too. A fraction of the price of the chain Hotels around Heathrow area, both for the room, and food drink. Will be our first choice for Heathrow in future.