Odkryj pobyt w mieście North Petherton

The hotel is situated on the busy A38 but is not affected by traffic noise. All the staff are polite and considerate and go the extra mile to provide good service The food is outstanding ; beautifully presented and prepared. And it tastes great too! Good bar too which is imp because there’s little else to find a drink in the village. Ideal for short or longer stays if you have a car. Taunton is clos for good shopping and the Somerset levels a dozen miles away. I’d stay there again anytime.

This really is a special place to stay. We had such a warm welcome from Peter and Candi for our stay as a group of 18 to walk in the Quantock hills to celebrate a 60 birthday. We couldn’t have chosen a better place to stay. The garden tucked away at the back of the hotel is stunning, filled with cottage flowers and rose arches - the perfect place for lunch or an evening pre supper drink. (The California salad is gorgeous!) Breakfast is great - a super buffet and cooked breakfast cooked to order and sourced from the local area. A rare thing in a hotel now days. Peter and Candi made sure we were looked after beautifully, nothing was too much trouble, a friendly and very efficient team. Thank you. Special mention to Jen who was our point of contact prior to our stay and ensured everything was in order when our large group turned up to stay and eat at the hotel. She really went the extra mile to make sure everything was in place for our arrival and looked after us beautifully during our stay. A fabulous weekend and a great, friendly place to stay with home cooked food.

First stay here and will definitely return. 3rd stay at a Mercure brand hotel and cannot fault any! Bridgewater is a pleasant town with plenty of places to enjoy and pass the time. The hotel is spotlessly clean, rooms are very nice with excellent air conditioning if you need it! Comfortable beds, all mod cons including Samsung TV, USB sockets by the beds, ambient lighting, storage well thought out, small fridge, room service, fabulous bathrooms with waterfall shower and lovely extras such as decent shower wash and hair wash, make up/shaving mirror with lighting. Very secure hotel with 24 hour reception and lift only operable with key cards. Didn't try the hotel restaurant but judging by the volume of people eating there I'd assume very good! Nothing to fault!

I hadn't received the text message about the door code - and Trip.com had stated check in until 8pm, whereas the sign on the door stated 6pm. Luckily, the door was answered - although it took time to confirm my booking - otherwise I may have been entirely stuck. My bedside lamp wasn't working, although this was immediately replaced by the very helpful gentleman on duty. Comfortable bed, separate shared toilet and separate shared shower. Price was £46 for one night: would have been happier paying around £35 given the facilities on offer.

Male at check in could not have been more miserable, uninviting and hated life more if he tried. After grunting his way through the booking and sliding a piece of paper to sign and then sliding the key to me I wasnt quite sure if we had finished the transaction as there was no guidance from himself. I said are we all done and as he grunted at me I assumed we were there so I left to find the room. The room was on the ground floor. Bathroom was grotty and the flush just poured out water for half an hour a time every time it was used. Bed was small. Room was dated. Phone was dirty and covered in whatever finger juice had congealed over many years. The carpet was threadbare. The room was an embarrassment to be fair. Went into the bar to get food. Asked for the tablet, the member of staff was busy swearing with the ”regulars” and I felt as though I was causing her problems but she obliged. Ordered a Magners via the tablet, an Astril was dumped on the bar. I left it as that wasnt my order, then was barked at by another woman that was my drink ”but she was too busy to bring it over”, granted there were 2 people at the bar at the time. I said I didnt order that, she told me I had, I assured her I hadnt, then lo and behold they apparently had no Magners so I took the Astril for ease. The food was a pizza which in reality was a burnt base with some mush chucked on. Horrible. Back to the room, good sleep. Breakfast in the morning. No knives, no beans. 2 members of staff having a yap, interrupted them and got what was needed, they went back to yapping. Check out the food and everything was sorted by the company. The receptionist told me it wasn't. I asked her to check as I knew it was, she said I have but I will check again. She told me no the company dont cover it. I assured her they do and this time showed her the booking. She called someone else over who told her to bill the company if thats what i wanted. I left and then they proceeded to moan about me not accepting that the booking was not including food so I had to return and have more of the same conversation. As a diamond elite member this hotel is an embarrassment to the brand. The staff are rude. The rooms are inadequate and dated and the check in and check out process is shambolic at best. Need to do better. Wont be staying there again.