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I like this hotel. It is a 10 min walk from Church street where you could have some interesting things to explore. The hotel has been fully modernized and offers very quirky rooms with a London twist. If you want something a little different this could be the place for you. The room was large and very comfortable. The bed was great and so was the bathroom. The price was good too for this level of accommodation in the area .And.. the people are very friendly and helpful. I would recommend using this place.

Came up for a Uni visit. Thoroughly recommend this Travelodge. Great night’s sleep and staff polite and helpful. Good location with pubs, restaurants and supermarkets nearby. Room was clean, warm and the telly was big. Will be back!

Stayed here for 5 nights (Sep 17-22). Check in was the better part: easy and friendly front desk although no acknowledgment of being a Bonvoy member (not big deal). However, I forgot to ask, and they did not give me the WiFi code; more on that later. Room was fine upon entering. But then started to notice things: dead light bulb, dust on the nightstands, top of the desk with peeled skin (wear and tear), and of course the TV. Now that is something from the 1990s: a 30 inch old TV, grainy picture, and a very limited number of channel with only BBC and a couple showing very old movies from 1980s. You can only watch SkySports at the bar but not in the room. The next day I ended up taking a shower in a puddle as the tub did not drain well. I told the front desk and the staff who happened to be the manager took very good notes and said he’d have it fixed right away. Well, after coming back in the evening, I checked the tub and sure enough still clogged so went down to the front desk and another staff member (appeared very embarrassed) spent a few minutes and then offered to change the room. So, after about 30 min fiddling with the reservation system on their computer we moved into another room. For some odd reason my 5-day visit was done under two reservations: 4 days as one and the last day as another one. On the 4th day reception called to move me into a suite due to the 2nd reservation. I talked to the Front Desk staff and offered that staying at the same room for the same rate was fine. The junior staff agreed as the room was available and started processing but then ran into a problem on their computer system. He asked his manager for help and he promptly rushed by, summarily waved his hand, completely ignored my presence, mumbled something like “it can’t be done,” and walked away. The junior staff was clearly embarrassed and apologized and said he'd ask another hotel manager to keep me in the same room. I asked for the manager’s name (Lloyd) and said that his behavior was rude, not professional, and not that of somebody in the hospitality business. Lloyd showed up after the room situation was resolved and apologized for his behavior. Frankly, nobody needs drama, disrespect, and being treated like a nobody. After all, I was a paying guest and a long time Marriott member!! New room was a copy of the old room except the drain was not clogged. Then the next day I noticed the bathroom bulb was dead. Called the Front Desk from room, but nobody would pick up. Within a span of 30 min I called several times but nobody would pick up, so I walked down to report it to the Front Desk. Problem was solved next day. And now the WiFi: could not find the WiFi code so later called the Front Desk but again nobody would pick up. Another in person trip down to the Front Desk and asked why they wouldn’t pick up. Answer: oh, we didn’t see the phone ring! During the entire stay the corridor on our floor always had a minimum of 3 room servi

It’s a shame there isn’t a grouping for not quite average but not quite poor. I stayed here for a one night stopover whilst working in the area. Nice old pub, but I was a little disappointed to see three hand pumps for ale, none of which were available. Just your routine cold fizzy lagers from around the world. I had an evening meal from and extremely limited menu which was at best, average. The room I had was comfortable enough, but the mattress was starting to feel a little threadbare. No ensuite, so a shared bathroom and separate WC which didn’t give me a problem, but might not be for everyone. This is a lovely old building, but it comes with the things you would associate with lovely old buildings. Creaky floorboards and a few draughts here and there. Again, nothing unexpected in a building of this age, but it was a case of once someone started moving in their rooms, the creaky floorboard sounds made it both difficult to get to sleep and meant an early undesired wake up call. You get what you pay for, and my stay wasn’t completely unpleasant, but would I stay here again? Possibly, but I would consider alternatives first.

We stayed from 18-22 August worse decision we have ever made Room on 4th floor was front of building, the heat was unbearable in our room, fan did nothing to make us cooler, fan was dusty too, noise in 3 rooms facing our room was dreadful started at 11.30 - 1am constantly door banging, plus dust cart getting rid of Travelodge rubbish from 4am onwards under our window Husband sent the above complaint to Travelodge, they said they provided sheets if the room was hot (rubbish, we never were offered any) ignored the noisy residents, plus bin lorry noise Funny they had Aircon in reception area & restaurant but no where else in the 5 storey building Old building, needs updating, top car park dodgy we have a small car & to get it down the ramp was a tight squeeze Complaint was answered but they only mentioned about sheets & never our other complaints but if we go back again ”NEVER EVER” we could have Early Bookin free ”ARE THEY MAD” , we only stayed in this Tavelodge as it was central for our needs, what ”A MISTAKE THAT WAS” we eventually got a peaceful night's sleep, plus a cool bedroom to sleep in when we got home after 216 miles driving. Travelodge need to get real like Premier Inn's & update there building plus put in Air Con & quite doors in all their rooms

English breakfast can be accepted, clean, extra bed needs to communicate with the hotel

I used to work for Shell, and so visited what was then known as The Lensbury Club many times. We booked The Lensbury Resort in a fit of nostalgia. Not much has changed in the 30 years or so since I last visited. The rooms are comfortable and our Deluxe Double was quite spacious, with a large sofa, plenty of wardrobe space and a modern bathroom that included a nice bath as well as a large shower cubicle. On the downside, the main dining area is cavernous and little has been done to make it feel more inviting. The food is quite average and the chef has made some odd choices: for dinner, the Thai cauliflower & chickpea curry is more Indian than Thai and had little flavour. The lamp rump was tasty. The ”hot chocolate with whipped cream” came with no whipped cream and when we asked, we were told there was no whipped cream. Most bizarrely, from the lunch menu the BLT was seasoned with a mountain of thyme in the mayonnaise - a very odd combination and not one that works at all well. It's also annoying to be reminded more than once that ”service charge is not included.” The pool is OK but there were a lot of young children at the weekend so not particularly enjoyable for swimming lengths when you have to avoid kids bombing into the pool. The piece de resistance though was being woken up at about 4am when some new arrivals tried to get into our room. They tried more than once even though we answered the door and told them it was our room. They showed us their key and it had indeed been noted with the same room number as we were in. After that we were also visited by security who clearly thought we were lying about it being our room. We mentioned it at check-out and were told to complain in writing.

We stayed here for our wedding, and were really quite underwhelmed. We had hoped to stay somewhere that felt somewhat luxurious, but the entire hotel feels quite outdated. While they can't control the heat, it's unfortunate that they don't have any air conditioning - it made it really challenging to sleep, so I would recommend staying somewhere else over the summer months. This was exacerbated by the fact the bed was extremely uncomfortable - there was either a bar across the mattress or a spring loose, but either way I couldn't get any sleep (not ideal the night before your wedding!) The breakfast food was not bad, although staff were slightly abrupt with us until they realised we were there for our wedding (at which point they did become far more friendly!). Our parents stayed with us at the hotel, and were similarly disappointed by the hotel - one was staying very near their events room and so was kept up by the noise coming from that. The drinks in the bar are extremely expensive, even when you take into account the location. It's also a shame that the upstairs & outdoor area that looks out onto the river is for private party use only. It means that when it's a nice day and you'd like to sit outside for a drink, there are only 2 tables at the side of the hotel overlooking the carpark - not particularly joyous! Check out was also a bit of a nightmare - after a certain time in the morning the doors automatically lock you out (which we discovered while going to the car to pack up). You then need to queue at reception to get this undone so you can get back into your room, which unsurprisingly at check out time is quite frustrating. Overall, not what we expected for the price. It's a massive shame because the property is beautiful and in an incredible location and they have so much potential to make this spectacular with some care and investment.