Odkryj pobyt w mieście Lowokwaru

The service is good and the staff is ramah2. . Strategic location .. the rooms, toilets and guesthouse places are clean so comfortable staying here feels like a second home .. the only thing is that the wifi is a bit slow. I don't know breakfast because I didn't order with breakfast. Next time to malang will choose this guesthouse again for staycation :)

Fourth day of our honeymoon organized by Turisanda, we stop in Malang, where we find our hotel waiting for us. Tired from the journey, after hours on the train and bus, we hope to finally take a shower and lie down in bed, but unfortunately, the room assigned to us will reserve an unpleasant surprise for us. Bathroom with tub and curtain dirty with hair and stained and dirty sheets. I decide to go to reception and explain the problem, and without hesitation they decide to change my room with a similar one. After being accompanied to the new room by the reception staff, I noticed with displeasure in front of them that the new room presents the same problems. They then changed the sheets several times until they finally found clean, stain-free ones and the towels. As per Indonesian custom, the staff were very kind and friendly in listening to our requests, and apologized several times, and I was also offered the suite. The hotel appears new and the reception is very spacious and large, it has a swimming pool and friendly staff, but it has an obvious problem with the laundry, and certainly, the cleanliness standards do not reflect those of a 4 star in any other location in the world. I don't feel like recommending it for stays longer than 1/2 night in malang.

The room hygiene is lacking, there are still many cigarette butts in the drawer, the bathroom hygiene is also lacking, the toilet is rusty, the water in the sink is very small, the shower is not very suitable and often died. The hot water does not turn on at all. Said it was a problem in the water pump and it was fixed, but it was still no different. Other than that it was good. Strategic location, enough room area. No toiletries, tissues and drinking water

hope to maintain the service availability,improve the cleanliness of the room and the surrounding area of the inn