Odkryj pobyt w mieście Nikko

My reservation that was made online was cancelled without my permission. I called about a week before the stay to ask a question or make a request, and spoke to a man who seemed to be the owner. I wanted to know about the coronavirus countermeasures, so I asked about the spacing of the tables in the dining room. I was told that a nervous person like me is not suitable for the place, so I shouldn't stay there. I felt insulted and very shocked. The reservation was cancelled online without my permission. I reported this to Tochigi Prefecture, and after an investigation, I was informed that this was a violation of the Hotel Business Act (refusal of accommodation), and later received a verbal warning from the prefecture. The pension said that they had requested an air cleaner, but thought they couldn't accommodate it. Even though I hadn't spoken a word about the air cleaner to the man. It was a trip that my family was looking forward to, so I couldn't cancel it, so I went to great lengths to find an alternative place to stay. There was no apology from the pension.

My wife and I booked the Nikko Station Hotel II for April 13 - 15 as a non refundable reservation. This week, the US State Dept issued a Level 4 warning for all US citizens to avoid international travel due to the COVID-19 pandemic. In spite of their normal policy, the Nikko Station Hotel II made an exception due to the COVID-19 pandemic and issued a full refund. We will reschedule our trip to Japan after the pandemic passes and WILL DEFINITELY rebook at the Nikko Station Hotel II, as they have shown excellent customer service in a difficult time!

Room is huge compared to most Japanese hotel rooms. Modern styling, particularly loved the layout of the room. Tv was a great size and quality but disappointedly didn’t have any smart tv apps you can log into. It does have movie and other satellite channels. Bed was huge and super comfortable, 2 pillows on each side and a good weight duvet. We stayed for 2 nights and loved our stay.

It's a bit unexpected to make such a review, because the management level of this hotel should be very excellent, but this time I encountered a very unprofessional treatment. My friend and I booked two rooms together. When we arrived at the hotel, my friend (still ordinary) Ctrip member) got the key smoothly, but the store entry information I got was not my own (I am still a Ctrip Black Diamond member and Marriott member), it should be someone else's booking information, and it was only after I raised my doubts that I found out that I made a mistake, and was told that I had to rearrange the room until after 16:00 in the afternoon. When I went to get the key at 16:00, it was not done yet. At this time, I complained to the lobby manager and the solution was resolved.

* 5 star service from Hitomi and make sure to upgrade to all you can eat dinner/breakfast dining option. Booked this hotel for a stay in Mid November and after getting off of train we caught the bus here a little after sundown. The autumn leaves are really outstanding-almost every picture is a gorgeous post card. Bus driver asked where we are headed to and told him ”Kinugawa Onsen Hotel” . Took around 10 min to arrive and we were dropped off in front of hotel parking lot. Waited in a short line to check in and front desk service referred us to ”HITOMI” her name on tag in hiragana characters. She whipped up 2 page map with room information, pertaining elevator diagram and hotel keys. Make sure to pay careful instructions about onsen and buffet times- free soft serve ice cream and snacks until 6pm in lobby/ free drinks, coffee, tea until 10pm. FYI- best soft serve in Japan Hokkaido milk...yummy!!! 5 golden stars to HITOMI- top notch and friendly service. She urged us to be aware of emergency exits on our floor. While you are dining they will bring out futons so when you return- soft futons are waiting for you! The room is a traditional tatami mat with table and cushions. It is welcoming with snacks, complementary bottled water and a hot tea station. Room safe in closet also included were yukata robes for him and her. Ugh, wonderful amenities, tooth brush, a few toiletries -worry free stay. After visiting the onsen - kind of stressful for a foreigner like me. Not used to being naked with other ladies but in reality I was invisible- no shame at all. We headed down to the all you can eat dinner. We had 90 min-more than enough time to eat from 7:30 to 9pm. The spread was adequate with dishes from Japan and a few we recognized. Tempura made to order, musubi bar, gelato station, bakery section, fruit bar, local dishes and drink machine both hot or cold more-more- more- too much to mention. Looked at all the diners like ravenous sharks. Lots of help staff taking away empty plates, chefs assistants re-filling the empty vessels with more foods. Orderly chaos in front of me and loving every succulent moment. I felt like Templeton in the Charlot's Web movie. Burp* UGH, rubbing my full belly and going for seconds and thirds. Repeating ” ah, ill have a year to diet” until we come back again. Super glad we upgraded to the all you can at buffet. Coming again in the morning-they open at 7am for breakfast. It ended up being a repeat but with Japanese breakfast foods too. We did an early checkout at 8am and paid our $2 onsen tax. They were nice enough to let us stay in the room until 10am if we promised to bring back both keys at that time- no issues there. First bus back to the train station arrives a little after 10 am and Hitomi came out to ask us to wait in lobby. Lobby had comfy seats and was warmer than outside. Hitomi soooo kind of her she told us the bus was here- wished her every success in life! Please -if you get a chance to

There were places where I felt a little old, but it has been renewed and I am satisfied with the overall cleanliness. The impression of the staff was good, and the thoughtfulness and sense of distance were very good. It was a valuable experience to see wild monkeys and their parents. I want to use it again.