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Environment: The ventilation is average, there are no windows that can be opened, so you have to tell the front desk to choose a room next to the road, otherwise it will be very noisy Service: friendly staff Hygiene: very good, the hotel is very new Facilities: relatively complete, breakfast is also very good

I stay in this hotel because of the convenience that connects to the hospital ABC Campus Santa Fe, every 4 months I stay 5-10 days in this hotel because family member been treated at the hospital. Always had an issue with the hotel they accept pets and dogs barking or jumping to your balcony, not respecting do NOT DISTURB sign sick people resting, etc, but this time is unacceptable and completely disgusting, I arrived with my 5 year old and 70 year old mother at 1am, to get ready for surgery next day and find that my room has a used condom on the nightside table, and there was nobody in the hotel to solve the issue, nobody to clean, no managers, this and a motel makes no difference. I do not recommend this hotel at all for families, and of course is not ok for a sick people being treated at the hospital because the cleanness is terrible. They do not value high status Hyatt rewards loyalty, not even an apology from the staff. Staff pretty rude “Do not complain with me I did not do it”This hotel is a disgrace. No cleaning crew.

The hotel is located in the Mexico City Development Zone. It is a high-rise building, a large company, and a street built on the mountain. It has been raining for three days in the past. There are some large Chinese company offices here, Huawei. The hotel is clean and the internet is good. Breakfast is not bad. Behind the hotel is a shopping mall in Mexico's development zone that is oversized, oversized, oversized (three consecutive large), and I have spent two long hours without strolling. The only thing that doesn't go is to go to the city to do things. It takes 300-400 pesos for a ride, which is a bit expensive. There are a lot of western restaurants under the hotel, which are quite affordable, but like the domestic ones, there are many people eating at noon, and there are few people at work. The hotel's parking is very convenient, and the hospitality is very good.

The room is relatively new and spacious. The bathroom is relatively simple and the towels are of poor quality. The most unacceptable thing is the pillow. I have never slept in something so uncomfortable! The service staff are very nice and enthusiastic. The breakfast included in the hotel is basically nothing except fruit and cheese. You still need to buy eggs and toast yourself. I booked it purely for a business trip and the price was acceptable during the exhibition.

On my 2nd Business visit to Santa Fe, Mexico; I decided to spend 12 nights at The City Express Suites and believe me the experience was surreal. The price of the room was literally half that of more renowned hotels in the vicinity and all rooms at the City Express Suites come with a full fledged kitchen including a refrigerator, blender, cutlery, utensils, induction etc. I had a room that was HUGE. I loved my stay at this Marriott's property. This is a no frill hotel with almost the same breakfast everyday and no fancy reception but the people are nice and adorn a smile. I was a bit wary after booking coz the ratings on TripAdvisor were quite low but I decided to give it a shot and I did not regret it one bit. Kudos to all who make this a nice place to stay. It's a cool 10 mins walk to the famous Centro mall where there is no dearth of eating options. Give it a try!

View is awesome. Rooms mostly clean (stained sofa). Bed comfortable and warm. Restroom was clean and roomy. Food was I had expected they would serve, chilaquiles were stale. Orange juice was not fresh as I as told, but service at the restaurant was great. Check in was quick and overall I felt safe in and outside the hotel. The reason I gave them 3 stars is because on my way to the hotel I got lost, the address on their website takes you to a different spot in the area when using iphone maps and goggle maps. So after a while I called the front desk so they could guide me. The first time I called the lady said that they were next to some hotel, then across from it, then next to a specific car dealership, etc. I was trying to concentrate to look for what she said when she hung up. The second time I called, a lady ( and I am not sure if it was the same person) answer and I told her that whoever I was talking to hung up on me and I still not could not find the hotel. She immediately said that that person did not hung up on me, that the call dropped, instead of apologizing for it. Then she started to tell me where the hotel was and out of everything she said, she mentioned that their hotel was the only with a big screen right outside the property. Well it turns out the hotel is not next to other hotels. It's surrounded with restaurants and the the car dealerships close to it are not the ones they both mentioned. Then the person who helped with our luggage noticed that the window screen wouldn't come down so he said he would send someone to fix it, no one eve came, even after we called front desk to remind them. Also, their website stated that they had transportation available for a fee with 5 km front hotel. I called way before to make sure they had transportation available for Christmas eve, and to know their schedule. When I arrived they told me their transportation was basically the taxi base. So I ask them if they were safe, she said, of course we wouldn't send you with just anybody. I told them to have the taxi ready at 8:30 pm, when the time came they said all taxi are busy no one is answering to to just get an Uber ( which we did), but it made me upset that they did not let me know they were having a hard time getting a taxi so we could have been prepared. So now you know, they do not have their own ”executive taxi)transportation as they said when I first talked to them, they just call a cab from the taxi base they work with.

The equipment in the room is quite complete, there are refrigerators, washing machines, etc. The two days I went to the house was very cheap, less than 300 RMB, and breakfast was charged. There are large supermarkets around, and there are many places to eat. High cost performance

There is a large shopping mall next to the hotel. The hotel is in a wealthy area and the public security environment is very good. The nearby mall is very convenient for shopping for food, clothing, housing and transportation. The stay experience is very good

The hotel environment is good and the entrance hall is very imposing. There is a normal temperature swimming pool and gym. The room is very clean and free WF is available. It is very convenient to buy things in the supermarket downstairs.

Thoughtful service, safe and considerate