Odkryj pobyt w mieście Buena Vista

The facilities are nice BUT they are lacking good service, It’s just just not there. Let me tell you from the beginning this place is NOT LGBTQ friendly, I spent a night here with my partner and the staff was very rude and kept looking at us in a very judgmental way, nobody gave us that welcoming feeling you expect from a place where you visit for the first time specially if you’re paying for the service and expect great things. From the beginning there were many issues. As a 5-star Hotels Forbes Trainer I can tell you they need to fix many things 1. The front desk staff is NOT KNOWLEDGEABLE about packages and what’s included in the price I booked my reservation online and never received any confirmations nor any details via email, I had to call the hotel and ask for them to process the reservation. Again the front desk lady knew nothing about it and had me call Marjorie? For more details. 2. They did not give me any details about breakfast when checking in and we missed it. The front desk Lady was rude and dismissive she did not provide any details about the services and where to find stuff around the hotel. 3. They did not give us the welcome cocktail 4. I asked for a different wine than the one included in the package and even though they couldn’t change it for free, they still did not offer me another option even as an extra cost, which I would’ve pay for if offered 5. During dinner, the server was so worried about 2 men enjoying their romantic package that she messed up my order and brought the wrong plate (never apologized for it) 6. The servers at Azul are rude and just not welcoming. Customer Service it’s just not present, it’s just plain rude and horrible service. In the end they have the facilities and they’re nice but they’re lacking great staff and great service. NOT recommended at all specially if you’re local, if I ever come back it might be just because of the American set up they have in most of the facilities but not because I was happy during my stay.

We enjoyed our stay at the Nicte Hotel, such a calm and relaxing atmosphere. The rooms are very quiet, the bed and pillows are so comfortable, the view from our window was so pretty , the rainfall shower head was appreciated. The nice clean pool and the yummy breakfast a plus. Friendly, professional staff, especially Adiak. The only thing I would recommend Management is to add a full length mirror and a mini fridge in each room. Other than that, we highly recommend this little Oasis when traveling to Managua.

This hotel is across the street from the hotel and has a 24 hour shuttle service. They are very prompt in their replies via WhatsApp. The bed is comfy, room is clean and the wifi is fast enough for online video calls. One con is I never could get the hot water to work in the shower but I live in Nicaragua so I’m used to cold showers lol. The staff is friendly and the breakfast has good, local options.