Odkryj pobyt w mieście Baler

Our expectations were low, but what the f***? We booked the ”Premier Suite” which was described in the website as a room ”with an en-suite toilet and bath with hot & cold rain shower stocked with natural toiletries.” The room was also claimed to be put together ”with a keen eye for detail to appeal to your epicurean taste buds yet a feel not far away from home.” They claim that the room has a ”private balcony with a view of the sea and the lush mountainside.” I don't think that's entirely accurate. . . Going to this place was a great ordeal. To be fair, they were helpful in processing our S-PASS. Unfortunately, we were not informed beforehand that the road going to their place was closed. So we had to circle back and traverse the Pantabangan road. We were delayed for more than 3 hours. We called them and asked if there were any restaurants open nearby their place since we were really hungry and we don't want to stop over causing more delay. They informed us that the restaurant beside their resort was open. We arrived at around 5pm only to find out that the restaurant beside them was closed and does not serve on weekdays. After more than 10 hours of driving, we had to go back to Baler centro to look for food. After 30 minutes of looking for a decent restaurant, we decided to just drive thru Jolibee Baler. That was probably the saddest chickenjoy we've ever tasted. So yeah, we returned to the place to finally rest and freshen up but we found out that the only ”toiletries” they had was a shower gel. So we had to go back again to Baler centro to buy essentials at 9pm. The road btw is very dark since there were no lightposts. It was the worst. We just want to highlight some weird things in the room that doesn't make sense. For one, the toilet smells musty, probably due to the fishport nearby. Another is the TV which does not really have any chanels. The balcony doesnt really give a clear view of the sea since the resort is on the other side of the road across the ocean. Lastly, the ”toiletries” were bit of a scam. We just prayed that the breakfast was good but then again... they served cold bread. We didnt really expect much from this place since the whole country just came from a pandemic. We really wanted to give a good review and look at the brighter side but really, all we remember are the stress from staying at this place. It was horrible. Traumatic. If you can't deliver basic hospitality, might as well close down. Sorry, but we should have just claimed for a refund.

Million-dollar view roof deck in the morning. So gorgeous view from the hotel. Clean, fresh, cool vibe. Shakalohana! May beach as likod. Very private and close in nature. The reward for all the hectic days from work has paid off. They have a ”live” band at night. Making the new normal more normal than ever. I have appreciated the smooth winding travel that led me here. They have free breakfast too.

Skeletal staff but some tried to truly do more than their best and with a smile. I slipped on the floor and regardless of how I slipped I was blamed. The front office heard me ask for help ( I was so embarrassed on the ground asking for help) no staff came until a guest having a snack jumped up to help me and said that they were so unresponsive and I was in the state of shock. I then asked for Ice and it was the guest who helped. The worse was while they front office agent knew I was in dire need she still continue to check in guests without even showing me it mattered that I was down on the ground w an ankle that snapped. Shortly after I was taken to my room and then I had to personally call for someone to conduct immediate therapy in which I payed for. The following day I was able to think things through after being in shock then called the front office to ask for the manager and the repose was she is BUSY. I then said okay “ can you pls tell her to pls call me to find out details.” Their response “ She is Busy yet again” I then followed up and at that point stated why would it have to be me to pin her down knowing there was an accident on the premise “ she then started to argue w me” I then said can you pls at least come to my room and have a properly conversation with me since I can’t move and have my leg elevated she still refused and said let me call the ambulance on you then I said don’t you think you should check on me first then started to switch gears and state I was flustered in which at that time I was but made it clear I just wanted someone yo help me since I was in pain. Ended up having to go down and when I said you do know that when a customer begs for your help you should at least care enough then I said that the customer as a saying is right especially if she fell and was injured. She then said NO that’s not true customers are never really right. I was in shock then she proceeded to grudge the left me in the front office instead of pacyfing the situation she made it worse. Also I was served reheated (yes we asked to reheat as they offered and my food was rotten) that same lady then blamed it on me. I found out that she is related to the owner in which likely made her feel above her customers. As a manager one should always be calm, in tact and not exaggerate infact apologize if someone fell. Then the kicker she told me it was my fault for tripping. Are they in the service history and if so, why make your customer anxious knowing they lost one day of vacation payed time and was bed ridden? They least they can say is A- sorry B- is there anything we can do and C- not blame the customer. Bathroom was pretty smelly and the floor was like a sticky restaurant dirty floor. I’m so sorry to say such but if there wasn’t a fowl attitude from the manager who was never available always in their AC office and frowning with entitlement issues that place has so much potential. Payed for my night BUT CHECKED OUT!

The service was really good, and the owner of the lodge was very accommodating. There was a little bit of conflict about the promo online, but they managed to give us the best service that they could. The facility was near the beach, only a 2 or 3 minute walk, and you could enjoy the view and beach. Also, they offer paluto or you can buy outside foods; they are just walking distance to the resto, and there is an ATM machine 5 minutes away from the facility, which is convenient, isn't it? I really recommend this lodge; if we're going back there, we will still choose to book there.