Odkryj pobyt w mieście Pampanga

On arrival a gate-house guard let us in without instructions. After a few minutes of confusion we found the reception. We could see that it is just as it looks the photos; a beautiful quality built and very well maintained sparkling clean boutique hotel. We went to their 'Sunset Grill’ restaurant and seated by lovely staff, a little to eager to take our food order. The room was cool and music was calm and ambient. Exhale, after a long drive - perfect … Suddenly things erupted as the gentle music switched to blaring, loud ”Happy Birthday too you” .. the staff waiting our order burst into loud clapping hands. Repeat and repeat the song in different versions, and the clapping! I went out to the garden but it was also playing outside! I was out on the grass oval before I was far enough away from it, my wife and kids following. It eventually subsided so we returned and tried to and relax, but the birthday group was now shouting. A few pesky flies arrived and persisted, and more shouting so we set up outside. I ordered a NZ white wine at 1,900p, and it wasn't pre-chilled..!? We tried to relax and chill the wine, but many more flies, so we go back inside, but flies are inside too. The food came out and it was good, but stone cold mash potato - I dislike being served cold food, and I cant stand flies on us. We went back for dinner after 9pm. I ordered the steak and explained to the new staff shift that my lunch had been cold and to make sure the dinner was hot, especially the potato. It came out stone cold, again! .. with the worse steak I'd ever seen. Right at that moment about 9:40pm as the food arrived they started switching out the lights! We got up and left, forfeiting the food they already had us sign for. The next day while enjoying the beautiful hotel I notice the pool-bar by was not staffed, I found a staff and ordered 2 Budweiser but they only have 1 in stock. The coffee shop was not staffed either, nor the pizza bar. I walked to the restaurant and ordered pizza at the pool, but I am told I’m not allowed to eat it anywhere but in the resto, or in our room!?! The breakfast was awful - nicely cooked but bad choices of products; we forfeit our second day. Then the last day lunch was finally everything terrific! Lastly on the F&B, there was no water source for guests. So the reception kindly refilled our bottles with a source in the back office. The room is very nice and a good size, good AC and has views, but the bed was very hard foam with thin cheap sheets that are too small. Roll over, re-tuck the sheet, repeat, roll, re-tuck. No gowns nor toiletries either. I cannot understand why such a beautiful facility can have so many silly flaws. It is so close to being everything we look for - Boutique, Kid friendly, clean, play ground, games room and great staff with good swimming pools. Such a shame because I don't think we would return, mainly because of the bed. Quality Pillow Mattress Toppers and sheet set wo

We celebrated my son's birthday here and stayed for 3 days and 2 nigths, it was the best decision ever because the hotel made my family really special during our stay. Each and every staff of the was very accomodating and polite, they gave lots of treats and even decorated our room with balloons and birthday banner. My son was very happy for all the birthday songs and cakes that he received. At the end of the day he told us this is his birthday ever. Thank you swissotel for making our stay memorable.

Its worth for the price you paid. A very business friendly hotel where you need to be at the office the whole day and needed a good night sleep after. Its clean. Has toiletries. Staff wer friendly. Almost all food chains available nearby, the hotel serves tapsi breakfast which was a plus. Food deliveries like foodpanda and grab is also available. All in all it was smooth and peaceful. You cannot rate it as a 5star hotel since you did not pay high for it. Worth the price.

What a perfect place for staycation. The cleanliness and amenity of the entire hotel was Verygood. Very accommodating staffs from arrival to our departure. We feel very welcome. The hotel staffs were very attentive to our needs. Not much amenities but the place was very relaxing. The ambience not so good. Their food was so nice and delicious. We will visit again soon.

Said that we have inclusive breakfast but when we came there we are excluded on the breakfast... kind of disappointing you should've communicated with each other in terms of our bookings.