Odkryj pobyt w mieście Ruda Slaska

Hotel in convenient location, just a few minutes drive from the biggest local attractions. Rooms large and well-decorated. Air conditioning efficient, comfortable beds, daily complemented coffee set, bottled water as well. The room on the side of the street gives you a view of the city, and the trams passing by do not interfere with your holiday. Large plus for breakfast. It deserves more than 3 stars. Very large choice, everything fresh and delicious. There is also a possibility to use a sauna or gym, serving at every stage nice, smiley and discreetly performing your duties correctly. Only thin walls separate rooms (to listen to what they watch in the neighbors' TV) and a small selection of TV channels.

This is a basic IBIS hotel, one would expected! However, conventionally located in the center of the city. Rooms are small but ok, bath very basic. My room was facing a gas station. Breakfast was good with sufficient choices, I liked the breads and the cakes! Coffee machine takes forever and one have to queue! Therefore, I found it rather surprising that the hotel staff get their coffee during the breakfast hours too and don’t care that this means even longer waiting time for the guests. We had there our lunch, typical Polish dishes once. The food was very yummy! One need to book the lunch in advance! My room was very dusty and bath dirty and floor covered in hair.! I mentioned this at the desk and got a very saucy response that “sometimes the hair do not stick to the mop” - that left me speechless! Another day,I asked a senior staff if my room could be vacuumed (I addressed her in English as most of the staff speaks English well, and my Polish is rather poor]. She snapped at me that I have to speak Polish with her! I got literally scolded for not speaking Polish! That person remained every hostile during my whole stay! I wasn’t even greeted! Absolutely unprofessional and unacceptable behavior! Many of the staff members are very friendly (e.g. the young man or the young lady at the desk) but many are super unfriendly and simple give a sh... whether the guests feel welcomed e.g. This is something for the management to look into.

O hotel tem um bom serviço de recepção, no entanto o inglês não é suficiente para nos ajudar a conhecer a cidade e por exemplo a encontrar um restaurante perto. Os quartos são muito bons mas em termos de silêncio deixam muito a desejar para um hotel de 4 estrelas, passei uma noite sem dormir porque no piso onde fiquei estavam alijadas muitas pessoas que passaram a noite a fazer barulho tanto no corredor como dentro dos quartos. Reclamámos para a recepção mas não foi suficiente. O restaurante do hotel é bom, mas serviram um prato frio ao meu marido e depois demoraram imenso a trazer outro prato.