Odkryj pobyt w mieście Dorado

The hotel room and house keeping great. The restaurant food was good. Free breakfast could be way better. Hotel site is misleading and list the beach as an amenity. The beach is private and was dirty. If you walk around the hotel there is a clean private beach near the condominium. They rent floats near the pool and Canoes which was nice but should be free. They have projector screens which they don’t use for kids at all. I asked several times and only got “we don’t use them anymore” They should strive to be more kid friendly. Also the restaurant by the pool gets packed with pigeons when your eating. Pack food to go! Mgmt helped by removing a few resort fees which was nice but let’s be honest the damage is done. This was a once in a lifetime trip for me. I have cancer and this trip was costly. I stood 8 days!

I stayed at this hotel with a friend in April. When we arrived I was told they do not need to hold a credit card because I am a member. We got to our room and it had an extreme smell of mold and was damp. We requested to move because it seemed unhealthy to sleep there. They moved us to another room, which still had a slight odor but was much better. A few days later I was called down to office to provide my credit card. I was confused and mentioned the conversation from check in. They said it is a formality and was an error from check in. Then we were told that when the cleaners came to the room they saw that the bathroom mirror was broken. We told them there were many things wrong with the room but we didn't want to complain again after already requesting to change rooms and these were mostly minor issues. They asked us to write everything wrong with the room onto a sheet and said they would not be charging the credit card. We gave them the list of problems in the room. Six weeks later I had a charge on my credit card for the mirror. I've contacted them several times and the manager will not call me back but I'm told they investigated the situation and determined that we broke the mirror. The situation feels deceptive and the hotel was very broken down with many needs including the broken mirror. I would not recommend staying there.

My husband I stayed at Dorado Beach for the first time and lets just say we will be back. We live in Texas and have told each other that we wanted to find a resort that is direct flight from Texas, amazing food, great service and wonderful rooms and let's just say ”WE FOUND IT”!!! From the beginning to the end of our trip we had the absolute best time. The check in process was very smooth and the staff was very friendly upon arrival. The entrance walking up to check in desk is gorgeous with all the water features!! Matthew at check in was so friendly and gave us some great recommendations as we were first timers!!! Restaurants: We ate at Coa our first night and had a great start to our trip. Our server nicknamed Kiki was so great. The service was a bit long( 2hours ) but the staff was attentive and even gave us a round of drinks due to the wait. I highly recommend the Dover Sole fish and the pheasant. Our second night we went to Flor De Sol and had another great server Rosi and it her attitude matched the amazing Fishermans Risotto and Branzino!!! Beach: We had beach chairs set up everyday for us outside our room and Mike was so great and friendly. He checked on us routinely and I even left a cover up out one day and he made sure to get it back to me the next day. Pool: We spent first day at the adult pool and beach spot and had wonderful service from Jessica and Naomi. They were so sweet and friendly!! Our butlers Chen, Angel and Trent were so attentive and all I had to do if I needed anything was text them on Whatsup and they would respond and make sure we were always taken care of. We changed our excursion and Chen was right on top of it. Trent gave us some great historical information about the property and the geography of the area. Spa: My husband and I had a couples massage and I would the spa is very gorgeous but the cost is a bit pricey.

Excellent location, next to a shopping center and several restaurants. Accessible to use taxi or Uber transportation. 8 minutes from another shopping center and 15 minutes from the capital area. Castillo San Felipe El Morro and Plaza las Americas shopping center.

I would not recommend staying here unless you want cool pictures of the interior and not much else... I will start with the redeeming factors: The front desk staff (only on location til 5pm) and cleaning staff were lovely and incredibly accommodating. The rooftop area and hot tub were a fun lounge location. Our room had great air-conditioning and the wifi always worked. The location is outstanding, but there are many other hotels in the same area. The cons: (1) Our bed and pillows were extremely hard and uncomfortable, which I have read other reviewers mention. When I first read those reviews, I thought those people must be exaggerating, but they were not. (2) Our key card did not work TWICE after hours, and we had to call an emergency line and get assistance. On the second time, no one answered for awhile, and we had to BREAK IN to our own room. We did not break anything to do this, and it was entirely too simple to do. We still felt safe, though, since the main entrance was locked and code protected and our room had a bolt and safety lock. (3) The bathroom was extremely small and the water pressure was not good. (4) Our sink leaked constantly. (5) Our TV did not work. (6) Our safe did not work. (7) The floors were dirty. After meeting other travelers around San Juan, we realized we over paid (by a lot) for what we got. I would not stay here again unless it was at a big discount.

Stayed at Hotel el Convento from September 1st and will be checking out today, I want to say the staff is so friendly and warm and welcoming. The hotel is very historical looking but the beds are very uncomfortable. I have to particularly point out three people that made our stay fantastic! Victor the bartender was the best bartender I have ever experienced, and I am from New York. His personality is amazing and his drinks were outstanding. Truly an asset to the hotel. Also, Kiara and Thanushka our waitresses were the best! Their personalities were so friendly and helpful. We laughed so much with them. I hope the hotel recognizes these three people as special employees because they were the three that made our stay phenomenal!