Odkryj pobyt w mieście Fatima

What I liked: 1. I found the staff in the restaurant excellent. They made sure I was accommodated based on my allergies at the included dinner provided by the tour. Even at breakfast, the staff were there to advise. This was impressive. 2. The breakfast was a full breakfast with eggs, bacon, sausage, and fruit. The only improvement is changing the orange juice since it tasted like Tang. This doesn’t make sense in a country with nice oranges. 3. Excellent location and pretty much across the street from the main churches with Fatima. What could be improved/didn’t like: 1. I had a very negative incident with front desk reception which was both disrespectful and unprofessional given my complaint was about a blood-coloured plasma stain on my bathroom wall. Since I started travelling post covid, I always wipe down and clean the hotel rooms with Lysol wipes. It makes me feel more secure. However, when we arrive in our room, we found a plasma like blood coloured stand on the side wall near the washroom faucet. I was not going to clean this by myself, since to me it looked like blood and the room should have been cleaned properly. I went to the front desk to report the issue. The front desk reception was very arrogant and dismissive. He gave me the impression that he thought I was making it up and just wanted to get rid of me. After insisting that it be cleaned, he agreed to send the Room Service Manager up to check. In the meantime, I went to dinner. When I returned from dinner, I saw the stain still on the wall. I assumed that no one came to check. I phoned reception and the front desk told me in an arrogant tone – “He didn’t see anything and there is no problem.” Honestly, I was livid. I couldn’t believe anyone could be so rude and dismissive. Fatima is a place people go for pilgrimages. I don’t see how this behaviour reflects the peace people seek in a pilgrimage. I told him I didn’t even know someone came in the room, since there was no note. I insisted that he come back, since I was now in the room. The Room Service Manger came, and I asked him to put on a mask. Then, we went into the washroom, and I showed him the stain. It was clear he didn’t see it from the last visit. He told me that he looked near the toilet. While he was cooperative and helpful, I was very annoyed. I said that I gave all the information to the front desk reception, and they neglected to pass on anything. He apologized and said he would send someone to clean it. Another lady came to clean the room and I also asked her to put on a mask. She cleaned up the stain in less than 5 mins and apologized that it was missed. I found her genuine. It is very unfortunate that a problem that should have taken 10 minutes to resolve took at least 30 minutes of my time on my vacation. I also didn’t appreciate being presumed a liar when the room was not cleaned properly. The Lysol wipes that I used to clean the room picked up dust and dirt. When I mentioned this prob

This hotel is poorly run. Our room 627 was not served by WiFi Internet. I complained about it to Marc at the Front Desk 3 times. Finally a technical crew arrived and determined that the router on the 6 floor near our room was not projecting a signal to our room. This could not be remdied during our stay, and no other accomodation was offered. We asked to have our room made up early each day, Marc was argumentative and told us that he can not assure anything. The attitude of Marc was that of a Mr. No to all of our routine customary requests needed to make our hotel stay pleasant. The lack of internet and the lack of a positive attitude of the front desk staff succeeded in placing this hotel on the do not return list for us. The room had minimal ighting adjacen

The Charming Luz houses offer an experience you wont soon forget ! A tranquil village with separate guest houses modeling the vibe & architecture of days gone by in Fatima ... The mother house is where the meals are served in a ”homey” atmosphere and a lovely living room to relax , read or play games. A beautiful area awaits outside for relaxation & swimming too.

Nuno at the front desk was amazingly helpful finding us a taxi driver that picked us from Lisbon´s airport and drove us directly to Fatima. Location of this hotel is amazing, next block over starts the Sanctuary, nothing better than that. Amazing view, excellent service. Front desk service in english. They lend us wheel chari for the duration of the trip, which was very useful for my elderly mom. Rooms are sparce but comfortable enough. Bathroom suuper nice. The lady at the store next to the hotel was never to be seen, so no to that. Food was very good. All lin all, great air conditioning (with the heat it was wonderful), amazing hotel, would go back? definite yes.

We spent 2 nights at Sao Jose in a double room. The staff provided excellent service. The room was very clean, spacious and comfortable with its en-suite bathroom. Breakfast offered plenty of (very good) choices. The location - very close to the sanctuary - is perfect. We could easily find a spot to park our car close to the hotel. All in all, this was a great stay! HIGHLY RECOMMENDED!

The hotel is very comfortable and very comfortable. The room was very comfortable in the second floor, with views of the city, with very good cleaning in the sofas, covers and towels, and very well heated. The hotel is very comfortable and comfortable. Plastic gardens are attached and cannot move so the water comes out of the bathroom and enters the room and wets everything. I doubtless or recommend on my next trip to Fatima would come back. Thank you very much!

The hotel is cosy and small yet so welcoming with its team. The room was very clean and tidy. The location is amazing since it is a walking distance from the sanctuary. Everybody is helpful at the hotel with whatever information or support you need. The breakfast could have been better. You do not have lactose free or gluten free options. I would definitely stay again at this hotel.