Odkryj pobyt w mieście Poiana Brasov

Lets start by addressing the hotel, all good, well maintained premises, a spa with a small indoor pool and 2 outdoor Jacuzzi. The all wood overall theme looks amazing, and it was interesting the amount of effort in maintaining the flower buckets visible on all balconies. The highlight for me was the breakfast though. I've yet to see the same level of breakfast yet, anywhere else I've been yet. You get spoiled with choices to the point where you don't know what to pick. You feel like having some nuts? Sure! Walnuts, peanuts, almonds, pistachio and 5 more i didn't even knew what they were. Fruits, like 10 types, fruit skewers with a chocolate fountain, doughnuts, honey comb, omelette station, an entire jambon Serrano leg you could cut from. Anyways you get the picture, I would say the entire menu consisted of at least 100 different items, from bakery to fruits and spices. Will definitely come again, maybe just for the challenge of tasting everything.

Our stay was a mixed bag: an impressive façade and spacious accommodations but significant shortcomings in facility management and staff conduct. We booked a premium suite to celebrate my wife’s birthday with our daughters amid the picturesque mountain scenery. We were initially impressed, but issues soon became apparent. Inoperative in-suite sauna, a defective window, an unstable chair armrest, tired old mattresses, no plug near the coffee maker are examples in our suite. Despite assurances of repair from reception staff, the sauna was never fixed, and staff were dismissive when inquired about. Cristina at reception was particularly discourteous and unprofessional. The breakfast buffet fell short of expectations: inadequate replenishment of food and beverage items, cold eggs, and uncleaned tables. The swimming pool area, though aesthetically pleasing, posed safety hazards due to slippery floors. Inflatable toys for kids were all pierced and unusable. We observed kitchenware being soaked in the hotel pond while returning to the hotel at night -＞ a potential food safety issue? When trying to discuss the issues with the manager on duty at check-out, we were told (by Cristina) that there was none that day. If true, that might explain the operational deficiencies. Inconsistent service quality and neglect of maintenance indicate a disregard for customer satisfaction and operational standards. Improvements in management and infrastructure would be needed to align with expectations of discerning travellers. Overall, an unpleasant 'aftertaste' outweighs the positive aspects of our stay. We'll only consider coming back to this establishment if big changes are implemented.

We were greeted by a guy at the reception. Chillest and kindest receptionist i’ve ever met. We got a double premium, and it was good enough for a couple that was using it as a place to sleep/shower only. Hotel has a lot of relatively new facilities, such as: parking under your balcony, a grill, picnic area, some sort of wooden hot tubs outside, location very close to the center, and these are only some if the things we have used. Breakfast was great imo. It’s a buffet style consisting of fruits/vegetables, sweet/normal bread, eggs, sausages, cheeses, and other stuff, along with coffee/tea/water/juice. Didnt have to deal with the lady everyone is talking avout in the comments, didn’t see her there. Cheers to the receptionist, he was always there to make sure you dont have unanswered questions. Cons: Stayed 3 nights, the only “room service” was a guy that asked if we have any garbage. Towels were not changed (but i didnt bother to ask them about that). Even if the breakfast was good, it was repetitive. Lacks a “do not disturb/room needs cleaning” door sign.

The service was excellent from the check in which was made by Roxana to the restaurant, SPA and the housekeeping staff. The rooms are very nice, vintage but modern, you feel the experience of the mountain side, the fresh air. The SPA is very modern, the inside pool and outside jacuzzi were amazing, so relaxing and comfortable. Răzvan from front office was very nice also, helpful, but i would like to thank from the bottom of my heart to Miruna, who served us at the restaurant, she made my stay outstanding, always smiling and asking if everything was alright, very efficient and friendly. By the way, the food was delicious. WHORTY!! SIMPLY THE BESY !