Odkryj pobyt w mieście Bogazak

We recently stayed at Sensitive Premium Resort and Spa in Antalya, and unfortunately, our experience was underwhelming. Starting with the positives, the hotel was clean upon arrival, and the staff were friendly and helpful throughout our stay. Additionally, our room was generally nice and spacious, and the sea view balcony we paid for was a highlight—it was lovely to sit out and enjoy a drink with the view. The biggest disappointment was the pool. The main reason we booked this hotel was for the pool, which ended up being closed and taped off. The water was a murky brown-green color with litter floating in it, which was extremely off-putting. This closure was not communicated to us at all, and it was not mentioned or advertised anywhere beforehand. Whether the hotel communicated this to the travel agents or not is irrelevant—if the customer does not know, they cannot make an informed decision on where to stay. Had we known the pool would be closed, we would not have booked this hotel. Another factor in choosing this hotel was the fact it listed having a gym, as I wanted to maintain my fitness routine during the holiday. However, the gym facilities were extremely disappointing and looked nothing like what was advertised in the pictures. The equipment looked rundown, worn, and old, which deterred me from using the gym altogether. The food was disappointing. While some dishes were labeled, many were not, leaving us guessing about what we were eating. The lids on the food were often left open, causing the dishes to get cold and even attracting flies. The location of the hotel is very isolated, with little to do nearby except for a 10-minute walk to the beach. In the last day we did discover a marketplace with a good number of shops about a 10–15 minute walk from the hotel, which was a nice surprise. However, there were no bars or nightlife options within walking distance, and the hotel itself lacked activities or entertainment. We found ourselves moving between our room, the balcony, and the downstairs bar just for a change of scenery, which grew tiresome. If you want to explore or find something to do, you’ll need to budget for taxis to get to the nearest town. Our room, while spacious and generally okay, did have several issues. The wallpaper was peeling off in places, the bathroom door didn’t close properly, and the shower temperature fluctuated unpredictably—going from warm to scalding hot to freezing cold, which could be dangerous, especially for children. The bathroom floor also became very slippery when wet. Additionally, the walls were extremely thin, so you could easily hear people talking, watching TV, or listening to music. Even if they weren’t being overly noisy, the thin walls made it difficult to sleep if others stayed up late. Finally, the cleanliness of some items was questionable. On a few occasions, the tea cups we had used I rinsed and left on the side for the cleaner to replace and they were simply put back for reuse, even

The hotel is old, rooms, toilets in the public areas especially. If you come to the pool bar you can wait forever for the service - no one will attend, they will turn around from you while walking past you. I don’t know why is it called “high class all inclusive “… as there were no fresh juice, Red Bull casted 3 eur, they did virgin mojito cocktail with mint leaves already brown color. Animation is average during the day, better in the evening. Not enough Sun beds - you need to hunt for it. Towels close at 6 pm when a lot of kids are still in the pool and need a towel; and no lifeguard. Territory with the swimming pool is beautiful.

**Positives:** 1. Aesthetics: The hotel and its surrounding grounds are visually appealing, offering a serene environment for a relaxing vacation. 2. Spacious Rooms: The rooms are adequately sized, providing a comfortable space to unwind after a day of exploring. 3. Friendly Staff: The hotel staff is amiable and willing to assist guests with any concerns or requests, although their English proficiency could be improved. 4. Complimentary Access to Land of Legends: Guests can enjoy free access to the Land of Legends theme park. 5. Poolside Drink Service: A convenient service allows guests to have drinks delivered to their sunbeds while lounging by the pool. **Negatives:** 1. Food Variety: As an all-inclusive hotel, the food selection can become repetitive over time. The quality of meat dishes could also be improved, as they often seemed overcooked and lukewarm. Additionally, drink service and table clearing were slow, likely due to insufficient staffing. 2. Inconsistent Housekeeping: Housekeeping services were not always thorough, with glasses left uncleaned and work surfaces not wiped down daily. 3. Communication: The hotel could benefit from improved communication with guests. For instance, joining a WhatsApp group for updates proved futile, as no notifications were received. For example, we were never informed that we didn't need to bring towels to the Land of Legends, as they are provided for Rixos customers. 4. Heated Pool: Contrary to expectations, the heated pool was uncomfortably cold, which was a real disappointment, as one of the hotel's main attractions was the heated pool. **Tips:** 1. Transportation: Guests can take a taxi to Belek for €10 or catch a bus from outside the hotel for just €1. The bus runs every half hour until 10 pm, making it a convenient option for exploring the area. 2. Belek Market: On Saturdays, a lively market takes place near the central Belek mosque, offering a unique shopping experience with various goods on sale. Overall, Rixos Park provides a pleasant stay for guests seeking a vacation in Belek, Turkey. However, certain areas could be improved to elevate the guest experience. There are definitely better hotels in the area.

Excellent resort, beautiful scenic views, sea shore and beach. Great variety and quality of food. Very clean and tidy resort. Abbacheikh was extremely helpful, very professional and caring. Did his best to resolve the issue regarding check-in and stayed with us until issue was finally resolved. Upgraded rooms for us and arranged complementary dinner. Special thanks to him. Faig and Sarvenaz were our assistants during our stay. Kept in touch all the time, responded to questions promptly and informed us for daily activities at the resort. Ahmet at Kebappa was very friendly and looked after us.

We spent six nights at Maxx Royal Belek in late -October, and it was fantastic from start to finish. The weather was perfect for the time of year, around 25-27°C with blue skies every day in late October -early November We had a blast in the water … at the pool and at the beach. The sports options were great and we enjoyed tennis, football and cycling around the resort (took an hr with our kids!). We also did the laser tag and tree top adventure climbing (like go ape) The food was very good and compares well with some of London’s better restaurants. To put the quality into context, the best of the pralines available at Maxx almost match the quality of French and Belgian houses such as Neuaus and Marcolini. They are bettered only by the very very top end praline houses. This is serious quality. The pastries looked amazing but were too sweet to our taste. Oh, the turkish delight was amazing ! The kids club kept our little ones entertained for the time they joined. Our assistant, Merihiban, was brilliant—she made everything so smooth and was very helpful. The only thing that didn’t quite hit the mark this time were the evening shows. On a previous stay, they had very good circus and performing arts acts with great stage decor. this time they were mostly musical performances and with no stage decor , which felt a bit scaled back in comparison. Another small point were the mattresses; they were fine, but not up to the high standard of the rest of the resort . Overall, we loved our stay here. This is a top resort. We’ve also stayed at the hotel’s sister property, Voyage, and Maxx Royal Belek is definitely worth the extra….Everything feels much more polished and thought-through. Highly recommend! Overall… 10/10.

ct well