Odkryj pobyt w mieście Bursa

There is not much to say about this place except I will not stay there for 2nd time. The room was smelly (cigarette smoke) although we requested for non smoking floor. We need to open the window to get rid of the smell but it was located above main busy road, and guest the noise from vehicles and temperature outside at that time was sub zero. The breakfast was contracted to a in-house restaurant Simit Sarayi but we get set breakfast (no choice) everyday. Imagine for 5 days eating simit & bread! We have to pay for any extra such as orange juice. But not all bad, as the location right at the centre of Bursa and close to busy shopping area such as Kaza Han. The front desk guys are also very friendly and helpful.

Don't choose this hotel! Don't make my mistakes. The room simply absorbed the smell of cigarettes. The toilet stinks of urine. Cockroaches are running around the floor. The carpet on the floor looked like it had never been washed. Bed linen, towels, everything stinks. The air conditioner doesn't help because it also stinks. At night, all this made me sick, so I opened the window. It turned out that there was no mosquito net at the window. In the morning, my daughter was bitten all over (it’s not clear yet whether there were mosquitoes or bedbugs from the mattress). They didn't change our number. The wife held on and for 3 days she never went to the bathroom in the room, because it stank and there were cockroaches running around. Breakfast is just terrible. Bread, eggs, tea and single use jams/butter. It should be a shame to write that there is breakfast. Terribly dirty smelly hotel in the center of Bursa. I wrote a review immediately after checking out of the room. A day after leaving my review, the hotel managers contacted me. They said they understood my anger. And we are ready to return the payment for one day in the form of an apology. But they asked to delete the review, promising to start repairs soon. I deleted the review on July 16th, today is July 25th, and they are simply deceiving by saying that they are about to send compensation for moral damages. They are scammers, this is their scheme, to persuade the client to delete the review and drag out the refund for days until they forget. And here I am again. I write reviews wherever I can. I have screenshots of our correspondence showing the real face of this hotel (I apologize for calling it a hotel at all).

Brilliant warm welcome from reception . Manager and family charming and . Polite Room was nice great power shower ., comfortable bed varied selection of breakfast. The hotel was clean warm welcoming and comfortable . Even to a prayer mat in the room . Exceptional value . Great hotel

Location is perfect for shopping. It is very centrally located as its name suggests. It is located on a busy street, but luckily you don't notice that in your room. Now we were not on the street side. But opposite the elevator, you could unfortunately hear it all evening and morning. The rooms were clean and tidy. The hotel is a bit dated as are the furnishings. Breakfast was very sp****, but all in all good value for money. We stayed for only one night, so it was not that bad.

Even though we came here for family stay, the efficiency of the staff in this hotel was top-notched, I can imagine this can be a very good hotel for business travel as well given its efficiency and meticulousness. While we arrived at the hotel having driven over 4 hours from other city, Ershin at the reception was very helpful and efficient in completing our registration and the room was well prepared ahead of our arrival (extra bed was prepared for our toddler without us asking). He was also attentive and followed up well on our room request. The caring of customers and thinking ahead for them were amazing service standard we experienced in this hotel. Staff was so friendly and paid good attention to our toddler. Breakfasts offered good selection of food for our family as well. We also got access to the Executive Lounge which offered good snacks and drinks. The hotel is also within 10-15mins walk across the streets to a modern shopping mall. We enjoyed our stay as a family in this hotel and would definitely love to come back here.

The hotel was quiet and nice. The location is good for walking, there is plenty of restaurans, malls, supermarkets, and pharmacies nearby. The staff were so friendly. We went there without a booking and they helped us to get three rooms in less than 10 minutes. The rooms were clean. The only drawback was that we found a fly in the breakfast buffet twice, but we informed the staff and they changed the food and told us that they will pay attention to that.

If you are coming to Bursa to visit the historic centre of this city, the first capital of the Ottomans, Kitap Evi is where you want to stay. The hotel is within walking distance of everything you will want to see, from the Green Mosque to the Panorama 1326 to the Muradiye complex, and yet its position perched in the citadel of the old city means that it is away from the noisy streets below. The staff are lovely and patient, the rooms comfortable and individual—no cookie-cutter mass tourism here—and the restaurant is so good that locals apparently use it for romantic special occasions. We witnessed several birthday celebrations and, we believe, a proposal. I have stayed there twice in five years and if I get the chance to visit Bursa a third time I will go back to Kitap Evi again.

Me and my family stayed for 13 nights in this hotel and our experience was perfect. The reservation staff accommodated our requests without any issues. The reception staff was always friendly, cheerful, and helpful, and so was the housekeeping staff. The location of the hotel is good. The lobby area and the hotel cafe are good and comfortable to lounge in. And the hotel spa has a fantastic indoor thermal pool and a nicely sized outdoor pool. I would highly recommend Celik Palace to anyone visiting Bursa, especially families. Looking forward to our next visit.

I am a South African and travelled to Turkey on holiday.We were booked into this hotel by travel agent. Upon arrival, service was good. We arrived in the late evening and supper wasn’t much variety or good. This could be because we arrived late. Staff were friendly. The lifts are small and can fit 2 people with 2 x big luggage and 2 x small luggage bags. We had a long wait for the lift due to the number of people on the tour. When we get to our room (double bed room), to our disgust the room smelt like cigarette. Shower was filthy with mould in the shower. Hairdryer didn’t work, aircon blowed just warm air. Reported same to manager who sent up his technician. We were then moved to the jacuzzi suite. Which was much more cleaner and better. Breakfast was good..better variety than supper and it’s tasty.