Odkryj pobyt w mieście Beckley

Overall clean hotel with very convienent location. Breakfast choices were a bit limted to prepackaged items. Also, the room was not too great. Matrices need replacement, just awful. Shower head height was made for a 4 foot child or handicapped person, it could not be adjusted up for an adult. Water pressure terrible. This is a popular hotel location so be prepared for parking challenges.

My bad - I meant to pick Holiday Inn Express, but this is a regular Holiday Inn. We had a 1 br suite which is nice. Before I go good and not so good, the bad: housekeeping knocked around 10 am then just opened the door. Thank goodness we had the lock engaged. (There was no ‘do not disturb’ tag). Why not wait until checkout? The good: the bedroom had a door that closes - a real bedroom. The bed was comfy. Fridge and freezer. Keurig machine in room. The not so good: the kitchenette was dark (why is there no light in that corner?). The oven was pretty dirty. There was a (clean) trash bag in one of the pans. No silverware, and no dish soap. No complimentary breakfast. The TV had about 20 home shopping stations, and almost every other station didn’t come in. The TV was surprisingly small. The furnishings were a mix of possibly newer and older, and the bathtub had like a worn out place where most people would stand. Nothing really terrible, just a few things that could have gone better.

We were given room 103. When we got there the door was propped open and the microwave open. The night clerk, who was very nice, said that she had not been told about any problems, that they must have forgotten to close the door. So, we went in and relaxed a bit. The room smelled like smoke, even though it was non- smoking, and I started having problems with coughing. My husband used the microwave to warm something, and it started smoking and I could see fire in it. He immediately turned it off and I unplugged it, but you could smell and see smoke. We were given another room, but by that point I just worried about fire down the hallway. The second room was clean, but the beds and pillows were not comfortable at all. Didn't get a lot of sleep. Breakfast was not good. Two sugary cereals, white bread for toast, some prewrapped pastries, and some Yoplait yogurt. Coffee was not good. We won't be going back to this hotel. The only good part was the night clerk who said she was just there helping out. We did notice the next morning that they had removed the defective microwave.

It is close to the expressway. The check in staffer was friendly and efficient. The directions to room were accurate. We were on the second floor, but it was just down the main hall. The room was clean and well stocked. The bed was comfy. The breakfast delicious, had a good variety of food. The coffee was good and hot. The only con was the AC. it worked well, but if it has a filter it needs to be changed or the whole unit needs to be sanitized. It had a mild musty smell. Not enough to make us change rooms. Will stay again when we pass through the area.

When I checked in even though we had reserved the room through Trip.Com, I was told their were no rooms. This was the fault of Trip. Com because their website said they had rooms at the hotel even though the hotel had no more rooms to book. I have never had this happened when booking with other online booking sites. And I have stayed in this area several times in past years. Not good when you get to the hotel and are told you don't have a room, because they were over booked due to online booking sites.

Very nice hotel very clean very comfortable beds and pillows very good breakfast great location only 12 minutes from major stores and restaurants very friendly staff