Odkryj pobyt w mieście Cincinnati

Craziest Worst Hotel Experience In summary don’t stay at Homewood suites Midtown Cincinnati!!! They may screw up your reservation, let strangers in your room, rebook you but forget to tell you it’s not for the whole stay you were expecting, enter your room and touch your belongings, throw out some of your stuff, shove your stuff in a cart and essentially evict you due to an error on their part. I booked a five night stay at the Homewood Suites In Midtown in Cincinnati a week before my business trip and had a confirmation email. I checked in on Sunday evening with no issue. Monday after a long work day, I returned to the hotel, my key card did not work and there was a stranger in my room watching tv. Totally unsettling seeing that I was a woman by myself and the man in my room who could have went through my stuff or touched my underwear and toothbrush. We went down to front desk to figure it out with an employee. It was determined my reservation was marked as a “no show” in error. The front desk clerk got the man another room and she made me a new reservation so I could keep my original room. The employee said she would tell billing to give me 50k points and a free food item from the snack bar. I was okay with this, but the next day someone called at 5pm and told me I would need to get my stuff out of the room because the hotel was booked. I explained I had a reservation through Friday but that I would be at the hotel at 6:30pm to discuss with them. I arrived at 6:20 and asked for the manager. She was not available so I waited in the lobby. About 5 mins later I asked again for the manager and was told the manager was in my room packing my stuff. I was appalled! I told her, “why didn’t you tell me?! I would want to pack my own stuff and not have a stranger go through my things!” Feeling completely mortified someone was touching all my stuff (clothes, underwear, toothbrush, makeup etc) I quickly got to the elevator, to find the manager. I found her in the hallway with a cart with all my stuff shoved inside, some in the suitcase some just loose. I had a heated conversation with the manager and the only answer she could give me was that the “no show” opened my room for other reservations and the hotel was booked and she could not give me any room. I told her the front desk employee gave me a new reservation the night before and knew it was thru Friday. To which she explained the hotel was already booked and she only could have only given me the one night. So I asked, why didn’t that employee tell me the reservation was only for one night?! I could have packed my bags and found a new hotel earlier that day. To say I was infuriated would be an understatement. The manager said she discussed this situation with her GM and they decided I should be moved out. So essentially I was evicted, they broke our contract due to a mistake by the hotel. I got the GM and the managers business cards and asked for a call with the GM but the manager said she was

Really clean and great hotel. Staff was really nice. I was treated like a true Hilton honors member not one thing out of place in the room. Would highly recommend. I was having an issue with my luggage and couldn’t quite pull it to the elevator so a very nice lady at the front desk helped me bring my things to the elevator and it’s so nice to know that there are great workers out there still. Unfortunately, I forget her name

We stayed here to attend a wedding at Bell Events Center and it was just amazing. Its a smaller property - but when we requested for an adjoining rooms to accommodate our small one's - they made sure we got what we need for the stay. The hotel looks brand new as well so that's a plus. Rooms are in great size and parking location super accessible (additional fee). Our little one's also enjoyed their indoor pool! Big shout out to Sabrina (GM) and Jacob (AGM) for making our stay at Holiday Inn & Suites Cincinnati Downtown GREAT!

this hotel is in a great location in downtown Cincinnati that's close in walking distance to great places to eat and things to do. it's also close to both the professional football and baseball stadiums.the service from the hotel has always been great each time we've stayed here. the valet parking attendants are great as well.

CHARGED EXTRA FOR NO REASON. Got something from alacarte charged 25.00 when it was 5.00 don’t stay unless you like getting nickeled and dimed 160.00 hotel cost 225 plus 100 extra on card for the forseeable future they claim up to 30 days its been over a week now, might not evwn see it enter my account at this point and i wouldnt be surprised.

I am writing this review from the hotel lobby at 12:11am. I dropped my bags off at 2pm and was given a luggage tag and told my room would be ready shortly. I was told I would be called when my room was ready. It was confirmed and there was no question that I was here and ready to check in. I went on with my planned activities including my dinner plans and now coming back to the hotel have been told they have no room for me. I have never ever had such an experience. They have offered to relocate me to a hotel outside If Cincinnati. This was a quick vacation trip totally ruined by this hotel experience. Under no circumstances will I ever book this hotel chain again. They massively overbooked and have relocated many guests. I have been told on the side by a sympathetic employee that this is standard procedure. NEVER BOOK 21C!!!

This hotel was remarkable. It is usually sold out so it’s hard to get rooms normally but when you can it is well worth the money. We would stay here every time if we could it has a amazing pool area with a full bbq area and a fire pit and also a full kitchen in your room.

Immediately upon checking in I was overcharged by $300 for my already booked stay. Staff tried to explain the days rates and said I was being only charged for $75 cleaning fee, but swiping my debit card I wasn't given an option to type in my pin and was immediately charged $851. The staff were very combative with myself and another guest who was checking out and they were also overcharged for their stay. They explained they had a system error and thats why we were overcharged. I was already upset because I was to be in town for a full week and this overcharged stay took most of the money I was going to use for that. I checked in and went to my room. The room was dirty with smudges and dirty fingerprints on the windows, tv, and bathroom light switch was caked in dirt. The bathroom shower had mold in the tile and the baseboards has hair and dirt build up from obviously not cleaning. The duvet had multiple areas of dried blood and hair on the mattress. For a Delta Marriott I expected way higher standards and was not given that with my stay. After discovering the blood I decided to check out the same day, staff couldn'tv give me a receipt and told me they would call me first thing the next morning to confirm I would be getting my full refund but could not tell me when I would get my overcharged stay back. They never called and when I called them the staff were extremely rude and told me in they already explained the day prior I would get my money back and I would just have to wait. I ended up having to contact my bank and report this for fraud considering it had been multiple days of the charge pending on my account with the money gone. I would highly recommend anyone avoid this hotel, lest you want to get scammed and harassed by staff.