Odkryj pobyt w mieście Durham

This hotel provides the perfect combination of outstanding guest service, a modern, spacious and very clean room along with an excellent location within the center of Durham. The lobby and restaurant have an inviting decor, where I enjoyed an amazing dinner provided by service that was attentive and gracious. Each morning the staff were friendly, informative and genuine in their greetings and engagement. Marriott Durham has it all and is the choice to make when traveling to Durham.

I was stay 5night here on May29 to Jun3. 2023 My dauther said itch after atay here but we don't know reason why until we found bed bug at room(sofa bed mattress). I telling to front desk and the make change room for our left booked night. and I found cockroach at new room(differance floor) so.. when date of checkout Im going to front desk and ask for terminate to our goods. because we don't want bring our goods to our home. it will make more big problum. but they said I should bring all goods to my home now we can't left our goods at hotel after checkout. ??? also they said it is not bed bug. what?... I just ask termination from terminate company to our goods own from hotel for no more big problum. but they said it is not bed bug and they will throw away to our good if we left our goods at hotel. I has call to police for this situation and they provide storege for our goods, but still they said it is not bed bug and they will throw away to our all goods. please look my photo don't you think it is bed bug and cockroach? also I have movie bed bug and cockroach moving at hotel room. it is not possible uproad to here. I will make bill to hotel for replacement cost when hotel really throw away to our goods. I hope no one getting situation like us. remember first room coming bed bug and second room coming cockroach, is you trust to clean this hotel? even also hotel.manager said it is not bed bug, it is not cockroach, it is not our hotel's picture..????? It mean is they not gonna be hire termination company. they will provide same room to ohter guest on today without termination. They must be accept my claim and hire termination company for future. but they not.. they don't want spen time and money fir termination with specialized company. Im one of Gold member at hilton also have Globalist tier at Hyatt. I never has been experiance like this at Big brand Hotel.Im sure this hotel is most worth hilton in the world I will claim at website where I link to youguys. and hire lawer if I need. I will update result about this situation until case will closed.

Upon arriving at the hotel, the exterior looked quite nice. The checkin with the Hilton app was easy. However, after exiting the elevator on the second floor, it was quite evident that the building was in need of improvements. Worn carpet, dimly lit halls and poorly painted room doors did not give a good impression. Our actual room was clean and the bed was comfortable, but the water in shower/tub was so hot it was unusable. Nothing worked when trying to adjust the temperature. The water would have scalded and badly injured a child. We reported this to the front desk and were told that maintenance would be notified. Upon returning to our room the second night, we discovered nothing had been done. We were not happy about paying a top price for a substandard experience. I did try to call Hilton’s customer service to make them aware of the situation, but the person on the phone was most unhelpful. She kept telling me the email address I was providing was not correct, but it is the email address on my Hilton app and the email address that received all correspondence. It seemed like a good excuse to refuse to assist me.

Staff were amazing! Jordan the night representative was amazing and very accommodating based on what he was able to provide. He was able to help with a room selection that was better accessible for my 88 year old grandfather. We did have a mishap with our room where the lightbulb in bathroom was out. Due to late hour (we arrived after 9pm) the tech was gone for the night, so Jordan updated our room, however and I did mention this to him, the new room smelled like mildew and the carpet looked like a crime scene. There was literally stains everywhere and hair on the bathroom floor. The sheets had weird brown stains on them and apparently my grandfather’s room sheets also had a huge yellow stain on them that had to be switched out. We were in town from New York for a funeral for a family member so we did not have the time to change the room again since we were leaving the following day, but staying in that room felt very disgusting and NOT what was expected based off of the previous reviews. Also the phones in all rooms did not work and our clock in our room did not work. I specified all of these details to the manager the next morning before we left for the funeral including asking to have the room cleaned, which she apologized for and stated they would take care of it. Came back and nothing was cleaned or replaced (no new toilet paper, garbage still full and no replacement towels. Had to go back downstairs that evening when we got back) We had other family members staying in the Sonesta Morrisville location that we had to visit and that location was a complete 180 versus this poorly updated location. Sonesta keep hiring similar professional front desk staff like Jordan, but your house keeping staff and the location’s rooms needs a complete overhaul redo ASAP! Truly feel nasty after having to stay in that room and do not ever plan on staying in this hotel again.

The hotel is very nice, the environment is very elegant and the facilities are very good. The restaurant waiter was very welcoming and the dishes were quite delicious. It is a pity that there is no breakfast, but the place to shop nearby is not far away.

The conditions are very good. The room is large, the decoration is very good, there is a car to Duke University, it is still good. Walk to some restaurants, walk to Duke University for at least 30 minutes, the road is more desolate, it is recommended to use Uber.