Odkryj pobyt w mieście Jeffersontown

Sept 22 stay issues: no hot water unless you take a shower at odd times , dusty room, had to be changed rooms. We Didn’t learn our lesson, see Dec and Jan stays. Dec 22 stay issues: Long hairs in the sheets when we check in the first room. Clearly DIRTY SHEETS again told the front desk, crickets. No hot water in the second room unless you take a shower at like 5 pm. Jan 23 home for my stepmom’s funeral, no hot water, dusty room, and rude staff at the bar and front desk After staying here for the last 10 plus years, we have to find a new home for our trips home to Kentucky. Emailed corporate and crickets. I’m pissed. It’s been going down quickly the last 2 years and no one Cares. I wish I could post the videos of the sheets. It shows how awful they really were. I’m started to wonder if they are putting us in the worst rooms on purpose. Odd way to treat platinum members or any members period. Ever since we complained about our suv being broken into in Memphis Marriott.

Breakfast is good, parking is OK, the extra bed is not clear, the environment is quite quiet.

I want to commend the person that promptly took care of the dogs that were in the room across the hall. We were about about to ask for another room because my daughter is afraid of dogs and they were barking a lot. Before we even left the room to ask, a woman knocked on their door to inform them they didn't inform her that they had dogs and they couldn't stay on that floor. She was courteous, but firm, and creative. Apparently they did not speak English, so she used a translating app! I am very grateful I didn't need to drag my children back out of bed after a 9 hour day on the road!

The staff are great. They're always willing to answer questions. Toni, Ashley, Siamora and everyone go out of their way to help guests! I don't speak Spanish like the housekeepers, but they are good with translation on the phone apps. They try to help and are friendly. I think issues with rudeness is gone. This used to be a Hawthorn, and some people are used to it. I think this is the best extended stay we have used. Can it use help? Absolutely! It seems to be happening a little. The fitness center is getting attention, and is loaded with options. No, there's no real breakfast. At least the bag-go has some variety. Could use more. Maybe the hotel can put out a simple spread in the breakfast area. Coffee is good and available, and they have water bottles. Juice/milk would be nice. The grounds are generally clear. No worse than you see anywhere else. I like the room, except for a small issue with the microwave. Having items not always available at other places saves us from having to buy dishes and cookware. Plus, they have freebies at the desk anytime you want. The laundry room has vending and plenty of space. It needs help with the smell, but it's still good to use. This isn't a fancy hotel, so don't treat the staff bad for not having all the luxuries. It'll give you a decent place to sleep, relax, and be for a short stay or longer. No, people don't always follow the rule of not smoking in rooms. They sometimes stand by the outside door, and need to move when you come out. This is any place you go. Overall, I'm happy enough here to stay. I look forward to seeing improvements continue.