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When we arrived at the property, we were greeted by Chris. He was amazing! He was efficient and very friendly. He made us feel like we were the most important guests at the hotel. We were excited about being there because of our first impression. I was thinking to myself, ”I picked a good hotel!” At first glance, our room seemed clean and comfortable. The beds were comfortable and at night, the shades kept all the light out and we slept well. The first thing we noticed was black marks on a pillowcase. No big deal...we just won't use that pillow. Then on one of the comforters, there was a lipstick stain or something red, and the bed linens did not have a freshly washed smell. They had that slightly sweaty hair smell. That tells me, the property doesn't wash or change the comforters after each guest leaves. That evening as we showered, I noticed the bathroom floors were sticky, a black ring around the tub, and a strange white blob on the wall next to the toilet. The next morning as we left, I mentioned the bathroom issues to the front desk. When we returned to our room that evening, not only did they not clean the bathroom, we did not receive any housekeeping at all...except the trash was emptied. I went downstairs to get fresh towels and told the front desk about the lack of housekeeping and told her about the bathroom...again. The next day...same thing!! We were at this property Thursday through Monday. Not once did we receive housekeeping! Each evening, I would go down, get fresh towels and tell the front desk about the bathroom and that we were not receiving housekeeping. On the last day of our stay, I noticed something in the bottom of the coffee maker (which we did not ever use, thankfully). I removed the tray and on my! So much mold!! My plans were to mention all this to the manager as we left. But as I went to check out, there was no one at the front desk. It's unfortunate that the property doesn't receive proper attention to detail. It's a good location in the Austin area.

Love this hotel and during my transition to moving to the area it exceeded all of my expectations. During our extended stay it was me and my son and they have a great selection of books and games that are adult and kid friendly. The common areas and my room(s) were clean and comfortable, breakfast as the ******** and the bonus to it all is the amazing staff!! Christian as well as all the housekeeping staff was extremely helpful and kind during our stay, I highly recommend 😊

I was a guest for three nights while on a business trip and throughly enjoyed my time at this property. It is only about 5 years old but you would think it had just opened. My room was clean and comfortable and linens “like new”. The staff is professional, friendly and helpful/happy to answer questions. The lobby and restaurant area is spacious and the food was excellent. I enjoyed breakfast there each morning. There is an exercise room that is well-appointed and the pool area is well-maintained. I highly recommend this property and would certainly stay again when in the area.

Hotel room has a taste, not recommended

First and foremost, let me say that WoodSprings Suites have the right manager looking after their property. Terrance the manager was very friendly and so welcoming when we arrived. My family and I were in town for college business, and the location couldn't be more perfect! Only 10 minutes away from UT with many stores and eating places around, literally right off the freeway!!! The best thing about the property besides location, great rate, and EXCELLENT customer service was how clean everything was! Our room was super clean, and the beds were so comfortable that we didn't want to get up and go out. And the water pressure was also great! You can tell the manager truly cares about the upkeep of the property. Oh, and the free parking was the icing on the cake! There's a lot of parking out front in a safe area if you're traveling alone or have small kids, which was great! My family will definitely be back next time we're in town!! Trust the reviews like mine because I did, and they were right! Definitely recommend staying here!!!

Love, love, love this hotel. Excellent price for what you get. Spacious room with all the amenities. I really liked the design of the room, comfy bed, and the kitchen area with full-size refrigerator with ice maker--hence no ice machines in the hallways. You can get a free cup of ice in the snack bar. Their were plenty of towels in the bathroom and I like the bottles of body wash, shampoo and conditioner in the dispenser in the shower. The little bottles at most hotels don't have enough in them for two people. We prefer not having room service every day. We only stayed one night but think this hotel would be excellent for an extended stay. The desk staff were very accommodating and answered our questions with complete courtesy. We will be repeat customers when we have events to attend in North Austiin.