Odkryj pobyt w mieście Masonboro

A very nice hotel. Comfy rooms. Breakfast was amazing!!everyone on staff very friendly. Quiet. Nice laundry facility. Nice to have a sink in the mini kitchen. Close by to shopping and great restaurants. Lots of parking. Close to Wilmington and all the sights. We’d definitely go again!

I stayed at this hotel for work a trip. Prior to me arriving, my manager booked my stay and at the time of the booking he stated that the stay should be completely charged on his credit card. The Hampton Inn employee stated because we are with a group, the security deposit would be $15 per day and I was aware that a charge would be on my personal credit card, which was fine . When I checked in, the lady at the desk said she would charge for the security deposit. I was staying for 3 nights , so there should have been a charge of $45. Once I got to my room, I checked my account and saw there was a $500 charge on my account . I went back down to the front desk and calmly said to the lady, I am just looking for clarity on why my card was charge this amount when that’s not the agreement that was told by phone. I was immediately met with hostility and was told “I’m not going to argue with you, you can talk to the manger.” The manager Sheeri Hightower came out and she was just as rude. She was very dismissive and told me no credit card was on file for my reservation and that’s why I was charge. That was a complete lie , because you can’t even book a reservation without a credit card and if that was the case, why wasn’t that mentioned when I checked in??! So, I went back to my room. As I walked away, I heard Sheeri Hightower and her employee laughing at me as I walked away(Nice way to make your guest feel welcomed.)To make a long story short, I had my manager email over his credit card info so he could cover the reservation. My manager called me and told me he talked to the front desk and it should be handled. Instead of the hotel manager calling me to tell me the issue was resolved and my credit card would be refunded, I heard nothing from them. So I stopped by the front desk again, Just to confirm they received my managers credit card and that it would be refunded . Again, I was met with an attitude and was talked to In a condescending tone. The following day, I was at the bar by the pool and the manager Sheeri Hightower walked behind the bar, looked dead at me and didn’t speak . She turned her back to me and ate a hamburger behind the bar and never acknowledged me. Once she was done, she walked away. The Hampton Inn needs to take a better look at the type of people they are hiring . I have been a customer service manager for 15 years and I would never be this rude to a customer. When my company has another convention, I will recommend they find another hotel. I will never stay here again.

The hotel rooms are really nice. All new I guess due to a recent upgrade. This is a classic beach hotel Holiday Inn but this may be the nicest rooms in any similar hotel in country. The common areas are all very nice too with fast elevators. I was here for work but could come back for the beach itself.

We stayed for a few days to golf and visit our daughter at UNCW. Beau Rivage is clean, very spacious and relaxing. Our room was large with plenty of space for two. The best part is the living room area/kitchenette too! Any required store is literally a 5 minute drive away. We were treated very kindly by all staff/employees. We really enjoyed the pool and the restaurant is amazing. The golf course is beautiful, very well maintained and not intimidating (I'm a beginner!) We plan on staying again next year. I highly recommend Beau Rivage!

Breakfast was crowded and very little food remaining both mornings of our stay. Desk staff was friendly and helpful. I left an item behind and tried calling the hotel for hours once I got home and realized what had happened, but no answer. I chatted online and was told that I would get an email withing 3-5 days. Not getting a phone call answered is frustrating and unprofessional.

The advantage of the old hotel is that the service standard is guaranteed, the environment is good, the breakfast is good, the front desk girl is warm, and she has been to Beijing, Xi'an and other places in China. The equipment is a bit old.

The staff was really nice. Excellent location to walk to shopping and nearby restaurants. We had a power outage during our stay due to a storm. FYI, there is no generator to power the whole building, so if you are traveling and know it may be bad weather, it's not the best option. Some rooms had AC, and others didn't. Power was randomly on different circuits. It was definitely an interesting situation for all. Luckily, it got handled, and the power came back on before bedtime. We like the size of suites. But many things need to be cleaned and replaced. Our shower curtain smelled terrible. There was tile broken in the bathrooms along the tub. Microwaves and floors were super dirty. The carpets needed to be replaced. Next renovation just ditch the carpets. It's much cleaner and healthier for all. Overall, our stay was pleasant, and time spent with family is priceless, but unless they get a generator and renovate, we probably won't return.