Odkryj pobyt w mieście Mattoon

If you are looking for a hotel with top notch service, choose this hotel! Shelby greeted us with such warmth and willingness to help us with all our questions about the area! She went above and beyond for sure. Today James made it is mission to get us on the network we wanted to watch a movie on! He didn’t stop until we were all set. He too was very warm and kind. The people here make this hotel! I highly recommend staying here.

I work myself for a hotel back home and I do understand and let a lot of things go because I understand how it can be when remolding dust get everywhere and something’s can’t be helped but mold in refrigerator and coffee pot had mold in it to so bad I had to exchange it and when did I ended up having to take it apart because of the mold in it I am sorry but I will not stay at this place ever again and don’t suggest anyone else’s to until they learn what clean is. I don’t know if they have no housekeepers and if they do they need to fire everyone of them and start over again. I got so tired of going up front to let them know about all the stuff wrong that I just cleaned room myself before we could go to bed the 1st night. We tried to use the A/C and it hadn’t been cleaned since they opened this place I had to take it off and put into tub to clean the filter and cover for it to even work. They also need to shut down pool do to the fact that the bottom of the pool has big chips out of it I k ow the rules toQuality In. And the room we had wouldn’t pass inspection if I was the owner maybe that’s what needs to happen the owner needs to stay for awhile without telling staff because if they did then maybe it would of been a better stay maybe after the remodel that the crew they hired doing it is messing up horribly and it shows we was in a room that was just remodeled and I would fire them too the owner needs to go to room 126 and take a look I left dirty towels of mold and filth on the bathroom counter just for there FYI it was a shame too because I brought my grandmother who has cancer couldn’t sleep worried she was breathing in mold and other things they said they would change us rooms and never followed up with there promise instead over charges me

I was celebrating my brother and his wife’s 10 year anniversary with friends and family. I spent 100 dollars at the restaurant and 100 dollars for a room only to be completely disrespected and embarrassed by the bartender and manager of the bar. My family and I were enjoying our night drinking with no plans of driving since we were all staying at the hotel. I had a couple drinks with dinner which was at 6 pm and then had 5 drinks at the bar in a period of 6 hours. My sister ordered shots which I wasn’t even going to partake in when the bartender told her I was cut off. I was still sipping on a beer that was half full with no intentions to order another one but that wasn’t the point. I asked the bartender why I was cut off because I was curious and embarrassed at this point. She told me it was because I was slurring my words. This was the first time I had even spoken to her so I had no idea what she was talking about. I thought maybe she had me confused with someone else but she just continued to tell me I was cut off which has never happened to me so like I said I was embarrassed. I asked to speak to the manager. The manager came at me completely unwilling to even hear me out and threatened to call the police on me. I’m just sticking up for myself at this point, I didn’t even want another drink! I told the manager to look at my bill so I could prove to her that I’ve only had 5 beers in a 6 hour period. She did print it out and it showed what I was trying to tell her but she was still rude and dismissive. I told her she had no backbone as a manager and walked back to my hotel room. My family and friends were still outside the bar so I was talking to them from my hotel room (that’s how close my room was) and then the police showed up. Not one police officer, but 9! They questioned my family and friends and then I decided to go down very calmly and talk to them about what happened. They told me the manager of the bar called them and told them a lady was cut off for passing out at the bar and then waking up demanding service in a threatening way. So, add filing a false police report to the story also. After talking to the police officer about what really happened, they left. They also encouraged me to call the manager of the hotel the next day to complain about how I was treated. I feel like if I was so drunk, to the point of being cut off, a police officer wouldn’t have believed my side of the story. I called to talk to the manager this morning and was told by the gm of the hotel that I would have to call back this afternoon. He was also rude. I have not called, I decided to do this instead. I will never spend money at this place ever again. Not to mention the 10 people that were with me won’t either. The dinner wasn’t great anyway so it’s not a huge loss. The drinks, food, and room were all overpriced. The door to my hotel room was stuck to the point we had to have help from the hotel staff to get it open. My sister’s hotel room door was the same