Odkryj pobyt w mieście Nicholasville

Traveling from Michigan, I had business in the area. This hotel appears to be recently remodeled, and the room was very bright and clean. The staff was friendly and helpful. What is concerning is the construction of the hotel. This is one of the noisiest places I have stayed at in recent years. The footfall noise from rooms above, the sound of slamming doors up and down the hall, and clearly audible voices from both the hall and adjoining rooms made sleeping very difficult. I'm not talking about 'rowdy' people causing excess noise; just normal family activities and conversations are clearly audible inside the room. Interestingly there was a large gap at the base of the room's door which certainly allowed noise from the hallway to enter. Floors, walls and ceilings appear to be to be made of simple plywood or plasterboard with little or no insulation being used, such that I could clearly hear people and TV's from next door, as well as above and below me. Even the thump of doors being closed downstairs were very loud during the evening hours. At times it sounded like a Tyrannosaurus Rex family was walking around above me. This is the kind of room construction I would expect from a Red Roof Inn or other budget hotel, but most Holiday Inn Express and/or similar competitors have better insulation and design considerations for noise control. Unfortunately, I won't be able to stay there again, as it was very difficult sleeping.

Cozy, comfortable and delightful hotel! The rooms are spacious and the bed was amazingly comfortable! Loved the kellly green/black and white decor! The restaurant had the BEST breakfast! I hope to stay here again if ever in the area. I was super excited to hear they are actually opening this same hotel in other cities.

Great customer service

Don't let their website fool you! Extended Stay America promotes itself as a home away from home, but that was not my experience. My family and I stayed here for seven days during a move while we were waiting for our new home to be ready, and our expectations were that we would reasonably be able to go about business as usual. The accomodations advertised were spacious rooms, a fully-equipped kitchenette with a stove, microwave, coffee maker, and refrigerator, and all the other necessities like plates and silverware. While the rooms (a suite and a studio) were somewhat comfortable, we had to buy our own coffee maker because there was a waiting list to get one. After buying groceries for the week, we found out that our fridge was broken. They replaced it as soon as we told them, but we'd already lost most of our refrigerated groceries. And it wasn't long before we found out that the fridge in the other room was broken too. In addition, we had to ask for the utensils and plates that were advertised as amenities, most of which they did not have, so we had to buy paper plates, utensils, and cups. Everything was scarce. By the Wednesday of our stay, we ran out of toilet paper in our room and found that the hotel was also out of toilet paper. They wouldn't get a truck until the next day. I'm not sure how this jibes with the Americans with Disabilities Act, but there is no elevator except for an unsheltered wheel chair elevator just outside the front door. There's a spiral staircase leading to the third floor that I'm sure the elderly would struggle with. While every staff member I spoke to was nice, they seemed exasperated ever time we asked for something that should have already been available to us in our room. Not one of them wore their masks consistently or correctly, so I can't imagine they're doing much to discourage the spread of Covid-19. I can definitely say that should I ever be in this position again, Extended Stay America will not be on my list of options. $1,180 is far too high a price to pay for such a poor experience when I can book an Airbnb with more amenities for far less.

No complaints. Service and complimentary breakfast were satisfactory.