Odkryj pobyt w mieście Portsmouth

This hotel has so much going for it… Spectacular location, wonderful Riverside walk, outdoor area, lovely views of Norfolk waterfront, open attractive lobby, etc. How many hotels can boast of an aircraft carrier view outside your room window? Unfortunately it deserves no more than two stars due to poor service and lack of attention to detail by hotel management. Having stayed at hundreds of hotels I can confidently say this Hotel does not deserve the Renaissance brand. Renaissance is supposed to be a premium brand according to Marriott. Our experience was nothing premium. In fact it was more like a basic self service Courtyard! Hotel Management need to step up, staff need training on BASIC service standards and they need to enhance room quality. The lobby area is open and nice. At checkin, let alone smile, the woman behind the counter seemed angry and lacked basic courtesy to greet guests. Awesome start to the stay!! Interestingly our room did not have bottled water - not even for purchase! And mind you this was their concierge level for elite guests! That was a first! I couldn’t call the front desk since the room phone was a dud! Used my cell to call the hotel external number about water. The front desk seemed to use the Covid excuse and directed us to the lobby marketplace. Seriously! You want me to come down 17 floors for a bottle of water???Talk about a premium hotel!!! Next morning breakfast in the lobby restaurant was completely disorganized and chaotic. Management was struggling to keep up with guests, clean tables and stock the buffet. Again not something you expect at a Renaissance. Overall rooms were decent. Appreciated the large windows and view of the river and shipyard. But there were annoying things like not enough towels, one tiny bottle of shampoo, missing bottle of conditioner, jumble of extension wires on the floor, no towel hooks, no safe box, etc. Any requests to housekeeping via the chat took hours to fulfill (remember room phone not working!) so we waited to take a shower which delayed our sightseeing schedule. A lot of these seemingly minor issues collectively made for a less than premium experience. All of these can be fixed by proper management oversight. Again not something you expect at Renaissance!

Not a good place to stay especially with children. Area is riddled with drug dealers. They hang out in the lobby and parking lot. The place is not maintained well at all! People whom live at this location watch you go in and out and watch your baggage very closely! The smell as soon as you walk in is awful! Not only everything above there is cockroaches in the building I’d request you to not stay in this specific location! I will add because of my family’s experience we was checked out in under an hour of arriving there once we found a safe location that had available rooms for us and our 7 year old daughter it took me a week of fighting with different people but we did get our refund of $150 so that is the only positive thing but again it took us a week to succeed in getting them to even do that!

I had a reservation check-in was at 3 pm.the guy at the front counter said I had to wait 30mins for the room to be cleaned We ended up waiting outside the room til 3:45 and no one has showed up yet to clean it I went to the office to ask the guy when will it be ready he seemed agitated and said ten more minutes..We ended up leaving coming back at 4:30 which the the room still wasn't completely ready meaning no linen on the beds we went in anyway because it was paid for l.. then 20 mins later the housekeeper came wit the covers l..other than check-in issues it was an ok stay

We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

I just returned from a 7 night stay for business. Rooms are well appointed and the beds and bedding are very comfortable. I have stayed at this hotel several times in the past year and the beds are always great. The front desk staff are friendly and helpful. And there is a nice gym. I'd like to thank Breeze for her thoughtful and efficient customer service every morning at breakfast. When I left my credit card at the restaurant on my last day, she ran up 2 flights of stairs to catch me so I wouldn't leave without it. Thanks again!

This hotel was absolutely beautiful. From the stay, to the staff, the brunch, everything was top tier. The location is great, near a lot of restaurants and chill spots with good vibes. Would definitely recommend and we will definitely be returning. We've found a go to spot when staying in Norfolk.

At check-in the clerk seemed a bit irritated or ready to go. I usually get great customer service when I stay here. I guess she was having a bad day.