Odkryj pobyt w mieście Reading

Four couples spent 4 nights at the Longhouse Manor(Bed & Breakfast).p in September lThe accommodations were good. Nice rooms., heated pool, gazebos with a firepit. Cindy was very good. She had our breakfast ready for us every morning, then check with us as to whether or not we needed our rooms made up. Now for the reason I’m giving it a 3 out of 5. The manager, Jim, has VERY POOR customer relations. The reservation was booked for 4rooms, using one credit card. When we got there, the young girl who was checking us in got flustered with the way the reservation was made, and the fact that the 4 couples were each paying their part with their own credit cards. We were trying to help her get things straightened out. But she ran to her manager and said we were yelling at her. We spent an hour trying to get checked in. Next…when we checked out, I made a comment regarding the existence of smoke detectors. We didn’t see one in our bedroom The women there t checkout said we were complaining to her and were yelling. Not them minutes after leaving, I received a call from the manager (Jim) yelling at me for being so rude to his people. Rather than asking our side of the story, he threatened to not allow us to return. Never did get a THANK YOU for discovering the gas leak on the back porch. I’ve sent a couple emails with our Side of the story, and asked for his response. BUT NOTHING. Customer relations…F. Needless to say .. we will NOT BE RETURNING to this place. And I would suggest you think twice before booking. If you do book, think twice before you say anything to any of the staff.