Odkryj pobyt w mieście Roberts

Very close to the attractions, location like! The room is large, except for the bed and a small sofa bed, you can sleep a little friend. Hotel facilities in general! After all, it is a budget hotel, and you can't expect too much.

If the breakfast had been up to par, this hotel would have been a 5. From the time we walked in we were greeted warmly. A request for a room change was happily granted to accommodate a different bed arrangement. The young woman at the desk (Bernadette) was kind and so helpful. Each time we entered or exited the hotel she spoke to us, asking about our day and if she could help with anything. I've never been made to feel so welcomed! This is a newer hotel. The room was spacious, clean and had everything we needed after long days at the park. The only shortcoming was breakfast. Unfortunately, help was an issue here. The breakfast was slow to come out and be refilled. The selections were fewer than at most HI Express and lacking in quality and quantity. Guests were standing to wait for coffee and hot water as well as food. However, the bright spot was a young man named DIVINE. He definitely lives up to his name. He was handling EVERYTHING! The desk, housekeeping issues, and helping with breakfast. He did it with enthusiasm, courtesy, and a positive attitude. I'm giving the hotel a pass on this breakfast experience this time (due to the crazy times of no available help) and would definitely make them my first choice for my next visit. And for goodness sake - please bring back the original cinnamon rolls! :)

The facility and staff were top notch as usual. This is not my first time staying and it won’t be my last. Very convenient to Water Country and Busch Gardens along with Targets right across the street. 5/5

The only thing I liked about this hotel was the clean rooms. Everything else: a major disappointment. We checked in Thursday 7/21, and the front desk computers were down. The front desk agent registered me by pen and paper, it took 25 minutes. When I went to my room, the air conditioner wasn't working, so I had to go back to the front desk and change my room (another 10 minutes by pen and paper). The air conditioning units in each room, lobby, and dining area were over 30 years old. The hotel itself (lobby, dining area, exterior building, landscaping, and parking lot) wasn't well maintained and didn't reflect the photos shown on the Travelocity website. There was peeling paint in our guest bathroom, and the furniture in the lobby was faded, dirty, and worn. The lobby computer was sitting on a desk that was bar high, but had a normal sized chair instead of a bar stool. The lobby computer also had unreliable internet connectivity. The bathroom had motion sensors that turned the light and fan on every time you walked in or past the bathroom. The front desk had staff who were visibly frustrated and unmotivated regarding the issues with the hotel. Two front desk personnel informed me they were on the receiving end of other angry, dissatisfied guests. The housekeeping staff wore regular clothes, not clothing indicating they were housekeeping; some of their clothes were untidy, and one of them was wearing jeans without a belt; his pants were hanging below his butt. Both ice machines were out of order. The website listed an outdoor swimming pool. but it was located at the adjacent hotel (a rundown hotel) next door and it was out of order. It didn't look like the pictures on the website. At 1215am Friday a front desk agent knocked on my door because they forgot I moved to another room. He needed to confirm that the room was occupied and not vacant. Breakfast had very few items, some of the items, such as fruit appeared frozen and almost rotten. I paid for two rooms for a total of $988 for an average cost of $165 a night. I rate this hotel as two stars. When it comes to hotels, first impressions and overall presentation are two key factors. Based on my three night experience, I won’t be returning. I did speak to the manager about the issues, and I received a $100 credit on my hotel bill. However, offering small credits pale in comparison to the overall issues of this hotel. The management and ownership seemed to care more about business than repeat business. When speaking to them directly, I felt they offered lip service, but no genuine concern for the issues with the hotel. I believe the issues I had with this hotel aren’t recent, and management nor ownership hasn’t taken any steps to improve the minor issues and the overall appearance and services of this hotel. Without an external inspection or audit, I feel the issues will be an ongoing experience for anyone who stays there.

The hotel was undergoing a renovation when we came. Although I'm sure the renovation will eventually be nice, there was much to be desired. Firstly, although the listing on ********** said the room slept 5, it slept four and we had to cram three large kids into one bed as there were not trundles or anything provided. There was no seating in the room - when we ate in the room we had to sit on the beds. The beds were so squeaky they woke us up at night from just rolling over. The bathroom sink did not drain properly and bugs also came out of the drain. There was no breakfast even though it said it was provided online on the hotel's website. The worst part was that we were not offered a refund or credit even though the listing was not as described. Will never stay here again. I expect a budget hotel for a budget price, but saying things in the listing that are not true is crossing a line.