Odkryj pobyt w mieście Sandy Springs

I want to say that the five stars for this review are almost entirely because of the customer service we received from Brandon, who was working the front desk when we checked in and each night we stayed at this hotel. My boyfriend and I live in Hilton Head, South Carolina, and came to Atlanta for my birthday. I have been vacationing in Atlanta for years and this has always been my hotel of choice to stay at when I am there. This time, there was an issue with the first room we checked into and when we informed Brandon he more than compensated for the problem, including moving us to an upgraded room. I wish I could stop the review here but to do so would not be giving a fair and honest account of our stay. As previous recent reviewers have stated, the rooms are in desperate need of renovation/updating. The room we were moved to was very nice and the bed was so extremely comfortable that we wanted to take it with us. In fact we were so pleased with the customer service we got from Brandon that we ended up deciding to stay an extra night when we had only planned on staying one night. However, I did discover black mold on the ceiling above the toilet and water continuously dripped from the shower head in the shower, which I'm sure is costing a fortune for the hotel. The breakfast staff was super friendly and the breakfast was excellent. We also received two free drinks for my birthday and this is where I feel that I need to address what happened. When my boyfriend and I went to the hotel bar to redeem our drinks, the female bartender acted annoyed and immediately let us know without us asking that the drink coupons were only good for house wines, house liquors and domestic beer. There were a few hotel patrons sitting at the bar at this time. We ordered two house brandies and the bartender used a jigger to measure the liquor out for our drinks and discovered she was a little short on the second drink. She turned and asked me if that was okay to which my boyfriend asked her if she could just pour the little extra into one drink and then one of us would get something else, and we would even pay the difference. She was not happy with this, so much so that another customer asked her what the problem was to which she replied that we were getting ”free drinks”. I have been a bartender for the past 18 years and I'm still currently a bartender and talking about tips or how somebody is getting something discounted or free is something that you never do because it's unprofessional, especially talking to other customers about it. She ended up just embarrassing herself because before we came down from our room to get our drinks I had calculated a good tip for her and despite the incredibly rude service I still left the tip for her, which came out to a 25% tip if we were to have ”paid” for the drinks. Because she was speaking negatively about us to other customers-when we had never seen her before that moment-I felt the need to defend myself to the peopl

The hotel staff are so friendly that everyone they meet greets them and asks how they are. However, the breakfast menu is limited, so guests staying for a long time may get bored with breakfast. taste is good

Although it is an old store, it is not bad. I saw a few people with guns, I thought about it...

Great location and a gorgeous property conveniently located on the outskirts of Atlanta… with easy access to the Perimeter Mall. From the friendly valet greetings and courteous reception staff (Kelly S.) everything was perfect during our stay. Compliments to the housekeeping staff… our room and the entire property is spotless. Great bar, super breakfast buffet and friendly staff… all for an unbelievably low price point. 5 Stars!!!

I am normally not overly picky when it comes to hotels, but I would not stay here again. Reserved two queen rooms, requested adjoining and if not, at least next to each other as I was traveling with 5 teenage boys for a camp. Arrived at the hotel at 8pm to be told they were double/over booked so one room had to be a king. They were not adjoining, nor next to each other. The sofabed in the king room smelled so bad of urine that I almost gagged when I opened it up. The bathroom is in serious need of repair, the carpet is gross and sticky. All 5 boys had to sleep in the queen room which was tight. They “compensated” me at check in for the unavailability of the rooms we booked, by giving me the king room rate of $20 less. I was told they can’t do anything about the reservation system as “they allow the central reservation system to overbook rooms.” What??? Meanwhile my husband had booked this room and as the front desk was telling me there were not two queen rooms available as we had booked, he was on the phone with a woman who told him, no there are two available. I said this to the front desk male who said, you see me standing here talking to you, there is no woman here. I called the front desk later that evening after opening the sofabed and was told I could call back and talk to a manger between 10-2 the next day. Anxiously waiting to hear what he/she has to say. Really quite unacceptable. Additionally we tried to use the laundry facilities. Small with just two washers and two dryers. Only takes quarters as expected but no change machine and front desk had zero change. Breakfast left a bit to be desired. Very small and not well prepared for the amount of people. Location was good for what we needed. Right next door to a Walgreens and next to that is an Einstein Bagels…both walkable. Area seemed nice and safe but once we got to the hotel, we didn’t leave until checkout. Beds were ok but nothing great.

Very busy hotel due to baseball tournaments with limited supply at breakfast daily. It seems unless you were there in the first hour, it was all gone. Numerous times there was no cups for coffee even. Also, only given two towels in a room for 3 people and had to ask front desk for towels and linens. Very noisy in halls and could hear slamming doors, people talking in rooms, showers in neighboring rooms, etc. Staff at front desk was great but just seems like having too many sporting events led to an subpar experience.

We were visiting family in Sandy Springs and since our boys are now teenagers, suite hotels are the lodging of choice these days.... Be advised: there are two Sonesta properties at Perimeter. The other is a hotel and only 5 minutes away. And you guessed it, we initially went to the wrong one. The good: Our unit was a 2 bedroom--a king/ bathroom in the master, and a queen/bathroom in the second bedroom, along with a sofa bed in the living room... The beds were very comfortable...the sofa bed was standard issue.... Flat screen TV's in every room.... It had a kitchen with pretty much everything you need, except it had only a 2 burner stove, and no real oven. But it had a full sized fridge, dishwasher and garbage disposal... The entire unit was spacious with plenty of closet space, plus a safe. And it was quiet--no freeway noise or other noises to keep you up at night. The grounds were decent, and the community area was a nice space with comfortable chairs. Breakfast was above average, and the nice lady preparing the buffet was friendly and seemed to take pride in her work. It's also pet friendly, though we didn't take our pooch on this trip. The bad (well, not all that bad): Bathrooms were a little rough--both bathrooms had your typical loose towel and shower curtain rods, loose toilet paper holders, bad paint jobs, marginal working bathroom fans, doors that didn't close nicely... Wi-fi didn't work in our room. Phone to the front desk didn't work either. The door to the master bedroom had some damage that was repaired rather haphazardly.... The door should've been replaced--they're not terribly expensive. No charger outlets, though there were plenty of regular outlets---bring your own chargers. There were some semi-permanent residents, which is not a bad thing in itself, but I did observe a few individuals out at night that made me a bit uncomfortable leaving things in the car overnight.... The pool area (empty due to cold weather) looked a little rough around the edges... When we checked in, the night clerk was a bit short with us, but eventually warmed up a bit... So, overall, if you need a suite hotel in the Sandy Springs area, this property is a decent option, despite the shortcomings.

This past weekend of July 28, 2023, I visited the uniquely cozy and welcoming Live/Stay property located in the Sandy Springs area of Georgia. Right outside of Atlanta. I seriously enjoyed my stay. It's in close proximity to the Perimeter Mall. Multiple metro rail stations. And cool eateries in strolling or Lyft distance. I love the courtyard. And the staff. They are resourceful and genuine. HARD WORKING TOO!! Front Desk Nazeema is warm. Very welcoming! So is Andre. He's funny! 😁 Maintenance guy was on his phone, but he was working I guess. Never made eye contact. Housekeeping ladies were great. Each one noticed me. I thought that was cool. AND THEN, there was Michael. The Houseman. He really made my day and the rest of the week that I'm having right now. When the morning came, I was down a bit about some personal stuff and outside, smoking cigarettes like stressing away. And here comes Michael, three trash bags, head on a swivel greeting a guest down the way from where I was sitting. Smiling like he was carrying cake. 😂😂 As he approached to walk past me, he stared right at me and said Great morning. I replied Good Morning. He then said, no, Great Morning. Because good is the enemy of great! We can all be good, let's be great! That hit me right in the chest. I've needed to hear that for years. I've paid high ranking people to teach me, but that some spoke volumes. He then continued to work, while still talking me, as I continued back to my room. As the next two days went by. I really appreciated what he said and how he said it to me. He was so soft spoken and innocent in his speech. It was like a humble giant, although he's an average height fellow. 😁 Really kind and inclusive. He reallly loves his coworkers. It's like it's not even work to him. It's like he's helping his sisters get things done. He'll run and jump for those ladies and he doesn't mind showing it. I wanted to tip him, just because he goes above and beyond, but he instead asked that I give it to a housekeeping member with a push cart instead. That in itself blew my mind. He said to me, rewards aren't for him, they're for the people who pay attention to the noise. He's just here to make people like me happy and comfortable while we visit one of Water Walks hidden gems in the home people like him have grown in, love, and cherish. I say that to say, it really broke my heart to see him talked to, yelled at, and stalked by some other coworker whom was clearly bigger and rude towards Michael. Michael was clearly defeated by this creep who wouldn't stop charging towards Michael. Had some lady whom was standing between them had not been there, that guy may have hurt Michael. And Michael was just telling the dude he was wrong. But the big guy had to be heard and he had to be loud. I wanted to step in and help Michael, but the guy was big. At least 5”11-6'1 , 220+ lbs. Michael's maybe, 5'7, 150+ lbs. Really broke my heart to see Michael attacked like that. Jabar, Jabbar, maybe Jamal is w