Odkryj pobyt w mieście Whippany

The rooms are clendly with all the necessities the one bedroom with kitchen and living room area is spacious and would be more then comfortable for an extended stay. The gym is clean and well verse with equipment the pool and grill area is clean and spacious overall exceptional place

The hotel environment is good 👍 is directly proportional to the price, but it is very difficult to find Wi-Fi at the front desk. It is recommended to say hello once when you check in. The hotel charges for parking

Room was dirty on arrival. I had to clean it myself. Adjacent customers were constantly smoking. No enforcement by management. Its supposed to a be smoke free hotel. I requested to be moved to a second room which ended up being roach infested. Complained to Asst. Manager Manuel about the toilet not being clean, the sheets with hair, the floor not mopped, cabinets filthy with roach droppings, and he told me ”This is not the Plaza hotel maam, this is extended stay”. So, I said to him ”that's your answer to my complaints”. As a member of management, he needs to learn customer service skills. Rude, terrible customer service, terrible representation of the company. The building is filthy. I called customer service and they refused to give me the district manager phone number. No accountability by the company or its employees. They just take your money and don't care whether you sleep in a clean and healthy environment. I asked to break my contract and they had the audacity to charge me a penalty fee. I should get the stay refunded completely! Horrible!!! Don't stay at this hotel!!!!

What a horrid stay at this heavy-use hotel. The owner/manager refuses to address restitution for damage to my personal property that occurred in this hotel room while I was downstairs in a conference. I was made to wait for six days before receiving contact after the incident -- and I was only contacted because the owner/manager was unhappy with my truthful but negative review. I deleted that review and reposted a more current review after I had been contacted and was told the issue would be ”escalated.” Gave them the benefit of the doubt. The owner/manager again responded on that review, trying to portray them as innocent. Three days later, a man identifying himself as from the ”Hilton Parsippany Legal Department” called me loudly and argumentatively, claiming I had been contacted more than the one call when that staff person said it needed ”escalation.” He was obviously angry at the review, but still did not address restitution for the damage to my property in that hotel room. I told him my review was honest, he was being abusive and hung up. He called back, behaving similarly, and I hung up again. I called the Parsippany Police, and the officer advised me to make a police report with my local police and have it forwarded. The officer said the same thing I said to the man who was ”allegedly” from their ”legal department” -- I am well within my rights to leave a negative review, since this was my true experience. Later the same day, I received an email from this owner/manager, which had odd wordings, strange punctuation, lack of capital letters -- saying it was a manager who attempted to call me but I ”hanged up on him,” leaving out the legal department part, offering to try to call me again the next morning, ”respectfully” this time -- to which I responded in writing: I restated the issues, informing them that I would not be answering any more phonecalls, that they needed to respond in writing. I copied Hilton Corporate in that correspondence, as well as the director of the conference I attended. When I contacted Hilton Corporate, I reported the damage to my property, the poor conditions present during that stay, and that I had followed up with the police. Hilton Corporate issued a case number, and this is as far as resolution has progressed as of today, almost a week later. On the last review I left, the owner/manager posted a response, again meant to portray them in a positive way, despite the true experience, claiming a ”backstory.” The next day, after I had spoken to Hilton Corportate, this comment came down. Today, this owner/manager had posted a different response, this time more appropriate, but asking ME to contact HIM. Again. The hotel management has all my contact details, they have pictures of the damage, and Hilton Corporate has my details as well. This manager has merely ”fielded” complaints without just resolution. I will attach photos of both my review and the manager's various comments on my reviews. In addition to photo

In addition to the 5-star hotel in the United States, breakfast is not good. Hotel location is good, parking lot is large, facilities are complete, the room is large, good health, stove cooker and dishwasher refrigerator, family travel, long-term business trip suitable.

I loved the breakfast and the organization of the hotel. Very nice stay and i Will be thinking of coming back soon. The room was nice and so was the bed. Ele helped us find the ice machines and she was very lovely and she always has a smile with every guest

The hotel room is large and tidy. But it probably has something to do with our weekend stay. There were people playing super loud speakers upstairs or in the rooms next to each other very late at night, and the guests staying there were very mixed. It should be a low-end Hilton hotel, and the price is okay

Everyone was super friendly and welcoming from the front desk to the bartenders (especially Dan!). We love the place and really appreciated the hospitality. Looking forward to coming back for our wedding block in a few months.