Odkryj pobyt w mieście Woodinville

This was my eighth stay at this hotel and let me just say it will be my last. I booked a ten night stay through the Hampton Inn Reservation line. Explaining that since we were staying for a longer period of time, I wanted to book the one bedroom suite. The reservationist understood but had to book us under two reservations because the one bedroom suite was not available for one night. Fine. Upon checkin, I confirmed with the front desk clerk that we were booked thru Thursday night in the suite and then had to move rooms on Friday. She said yes. Two days later, I asked another front desk clerk to please confirm we needed to move rooms for Friday night. She reviewed our reservation and confirmed yes. Imagine my shock, when as I am walking thru the lobby at 11AM Thursday morning and the front desk clerk nonchalantly says to me - they do not have us booked for that evening. They expect that we will leave the hotel for one night and then come back for our stay the following night!?! WHAT!?!? To make matters worse - they have no rooms and we have two hours to vacate our room. I was in shock. Absolute shock. We had nowhere to go!!! Speaking with the manager only made matters worse - after explaining the situation, he gaslit me stating that I, the customer, was responsible for their error for not reviewing the confirmation of reservation closely enough. No ownership of the reservation specialist or his THREE staff members that reviewed our reservations and never once called attention to the error. I have never, ever, been treated so poorly by a hotel and will absolutely never stay here again. Beyond thankful for the staff at the Marriott in Redmond Towne Center who went above and beyond to find us a room and were appalled by how we were treated by this hotel staff. We are taking this to corporate on Monday to ensure staff are held accountable. AVOID AT ALL COSTS.

I am updating my review to acknowledge that the hotel did ultimately resolve my issue in a satisfactory way. I do understand that the hotel industry, like airlines, overbooks as part of their business model. It just happened to be a stressful travel day and poor timing to draw the short straw. Original review: I booked this property months ago at a very handsome rate. Less than one hour before check-in I got an email saying they were overbooked and they did not have a room for us. They offered to put us up at a property 40 minutes away. What?? I chose the hotel for the location, and frankly, overlooked the lackluster reviews in doing so due to proximity. We had tickets to a concert nearby and the alternate location was not a viable option for us. They left us with no choice but to scramble and pay an absorbent, last-minute rate somewhere else. I travel a lot for work and leisure, and never have I been cancelled on last-minute by a property without a realistic alternative accommodation. This experience turned what should have been a fun day into a stressful mess. Thanks a lot.

A nice peaceful location. The beds are very comfortable and it was super clean. Nice strong shower. Dinner in the bat was ”ok”. Pasta a bit greasy and the garlic toast could use a different kind of bread. Isn't the cheapest variety it's not good. I realize that breakfast changes periodically but I was bummed not to see more options as far as cold items like yogurt and cut up fruit beyond the whole apple or orange. The young man running the bar was very helpful and outgoing.

I chose to stay at Holiday Inn and Suites Bothell for a business trip due to convenience. That's the last time I do that. The hotel is newer, but that's all I can say for it. After checking in, I went upstairs to my room and while settling in, I heard this loud, rumbling noise that sounded like a freight train going through my room. When I called downstairs to ask what the noise was, the front desk clerk told me it's because one of the washing machines has a bearing loose. So it has a bearing loose, shakes my entire room and you don't bother to tell me about it when I check in thinking I won't notice it? When I ask if this will be going on all night, she says, that they usually stop the wash about 7-7:30. Since I had to leave, I wasn't in the mood to have to negotiate a room change so I left and came back later. I slept fine enough - the bed was comfortable. The bathroom has a weird configuration - there is a good amount of space, they just didn't make the best of use of it with the showing and toilet being squeezed on one side and the sink on the other. I also saw bugs in the bathroom which was not pleasant. I think the final straw was calling down to see if there was coffee in the lobby and being informed by the front desk clerk you have to buy the $18 breakfast to get coffee or use the coffee in your room. My colleague walked to a nearby coffee stand, I opted for the Chevron down the street. I don't know why the Manager thinks it is acceptable to put people in a room that sounds like a freight train is running through it or setting up a coffee stand where you can get a coffee for a few bucks, but everything stems from management down - so Holiday Inn and Suites - you can do better and you lost this customer.

The breakfast was very simple. The room was not said to be a basement, and the room was cold.

The location served our needs and the room appeared clean upon arrival. However, we have mixed emotions regarding this property. There was a very friendly young man at the front desk who was very caring and helpful. He was wonderful. On the other side, the fire alarm went off at 5AM and when we called the front desk, the first couple times there was no response, then someone hung up on us. In addition, we were told every other day the room would be cleaned. We stayed 3 nights and our room was never cleaned.