Hotele niedaleko Los Bichos de Diana, Ciudad Vieja

OMG! This is the best hostel I have ever stayed in! The hostel is very large, the rooms are a little smaller, they are all independent, there is also a separate bathroom outside the door, you can take a shower, separate dry and wet, very clean, the hot water is really great! The lawn is huge, and there is a real bed hanging, you can lie down and take pictures, and put pillows! Hahaha, outside the porch are all that kind of hammocks. The kitchen is also very good, just buy oil and salt, three refrigerators, and a swimming pool, a rest place built with school bus, surrounded by chairs and sofas, there is a beverage hall, there are billiards to play, and a quiet The lounge is very big, and there are two small wooden houses, you can do your own things quietly. There is actually a movie theater! ! ! It's a projector! ! You can watch Youtube and search for Sansei III pillow books. Change the language of Apple TV and remember. There is also a large new concept restaurant with a particularly avant-garde decoration, like that of a domestic shopping mall. It is a bit expensive, 50-70 RMB per person. The bed in the hostel is really great! Two pillows! Very comfortable hotel specifications! Especially new! The quilt is also a solid thick quilt! There are also small lights, a plug and 2 USB jacks! Anyway, it's great! The yard is huge! There are several towering trees that are avocado trees, which bear a lot of fruit, and I just happened to fall one. The staff is good at English, cleans them meticulously, and the toilets are disinfected. So when I used it the next day, it smelled like disinfectant.

Beautiful colonial hotel in a fantastic location in Antigua, it has a beautiful rooftop with a great view of the city with the added feature of the “I love Antigua” sign. In the rooftop you can go for drinks, a romantic date or simply grab a bite. The room was big, comfortable and kudos to the renovated bathrooms with a great shower. Everyone was very nice, overall great experience

We stayed there for 2 nights and had the amazing chance of being upgraded to a suite for one night at no extra cost. Amazing comfort, warm shower, devoted employees, clean rooms. Well equiped kitchen.

We stayed at Naif for a couple of nights and - other than the Wi-Fi which was very weak in the rooms, we were happy with the hotel and service when first arriving. They allowed us to change rooms to one with more natural light and offered us free complementary breakfast at Hector’s across the road - a great cafe/bar. However, things went bad when we had some laundry done by the hotel. We had to fill in a form listing our items - in total we had slightly less than a shopping/carrier bag of clothes. We presumed the prices were in Guatemalan quetzal as that would have come to a total of Q120 - equivalent to UK£12.35 or US$15.30. This is consistent with every other hotel in central and South America where we have had laundry done in the last 12 months (five countries in total). However, when we picked up the laundry we were shown the small-print on the form that said the price was actually in $USD, meaning we owed them $120 for one shopping bag of laundry. We could not believe it and could not understand how/where this cost had come from. We asked to speak to the manager on the phone but she only insisted that it was hotel policy and our fault for not reading the small print. We acknowledged this fault but politely tried to understand why it was so expensive. However, when we asked her this she then accused us of ‘insulting’ her and the hotel - a very bizarre way to talk to customers. We refused to pay and continued requesting an explanation for the cost over email - asking to see an invoice for the company that had laundered the clothes… or anything that could help us understand. We were told it came from ‘gas, electricity, specialist cleaning products, etc’ which felt completely nonsense. She then offered us a discount ($85 rather than $120) but said it would have to come out of her pocket. Again, we asked what would be coming out of her pocket - what cost? But she continued to dismiss us and blamed us for not checking the form close enough - at one point even saying ‘every mistake comes with a consequence’ - just one example of the aggressive and unprofessional way that we were spoken to. In the end, we settled on $45 - on the condition that we could cancel our remaining nights’ stay without being charged a cancellation fee. $45 is still crazily expensive for one shopping bag of laundry but with our credit card details on file, there was not much we could do.

So watch out if you stay at Naif. The hotel is nice but these costs - and the way we were spoken to when politely asking for an explanation - were not ok.