Cheap & Chic Hotel

We never got to do the check-in because when we arrived there was nobody to meet us there. The door was closed and no matter how many times we called the telephone number provided on the hotel sign, there was no answer. The hotel has no 24h reception service. This is usually not a problem for us as we have had this in many ocasions, however, usually you are then provided with check-in instructions to acces the hotel. The hotel asks you to provide the time of arrival 24h in advance. We had asked for an early check-in which was denied (no problem, we know it is subject to availability), the hotel told us that they will therefore expect us as from 14:00 onwards. I wrote to the hotel that we would be there after lunch (which in spain is usually after 15:00h) as there was no further question about the time of check-in and the hotel did not mention any inconvinience regarding my info, we did not forward more information. We had been up since 01:00am. When we arrived at 17:00h (so not any strange time, we were not attended. Neither at the property nor vía telephone. We called 33!!!!! times over the time span of 1h 17min. In the meantime we contacted *********** for help, they also tried to contact the property without any response from the property. They then started the process of relocating us and cancelled the booking at this hotel with a refund (the hotel charged us the full stay in advance). We had to be relocated to a more expensive hotel, booking took care of the difference. Our new hotel was fortunately much more beautiful and in a better location. The lady who should have checked us in finally called us back when we were in the middle of the phone call with booking. I asked her to wait and she very rudely responded she doesn't have the time to wait. We had been waiting 2 hours infront of the closed door of her hotel!!! And instead of apologizing she was being rude about it and also saying she has only 4 calls. This is a complete lie. I have all calls on record. There was even a spanish couple who tried to help us by phoning her also and even leaving her a voice message. There was no apology whatsoever. Just rudeness and giving us the feeling she is glad she does not have to deal with us (probably did not suit her time schedule for the day to come and check us in). We are apalled by the treatment we got. I have worked in the hotel industry for nearly 16 years, also in a management position at a 5* hotel. I know exactly how things should work and what is completely unacceptable. Even if the hotel has no 24h reception, there must be someone available at least by phone. A guest could have a serious emergency (health issue) and need assistance. This is a serious issue. We speak spanish as we live in Spain and know what we have to do and who we need to call in case of an emergency. But most foreign tourists don't. This hotel has no sense of customer service at all. The rooms looked nice on *********** and the locstion is not bad. But we would now

Kind of an awkward intro because you HAVE to call the reception listed on the sign to get into the hotel (I'm not stupid, it's not obvious that you have to do that). But once you do that, you are in. Once you get to the room, it's awesome. However, the only thing is that like most European hotels, the door to the bathroom may as well not be there because it's completely not sound proof. So if you aren't comfortable pooping around your significant other, you are about to get a lot closer because they are gonna hear every sound you make. anyway, for the price, you can't beat this place. Very nice room and has everything you need. The woman running the place speaks very little English so be aware but she is very sweet and friendly and gave me a little marshmallow treat. The location is also perfect. Barely anything bad to say about the place aside from the the lame bathroom doors but me and my girl are pretty comfortable around each other so not a huge deal for us but may be for you.

We had a lovely stay in this hotel, which is right in the centre of the beautiful town of Ciutadella. We arrived in town without a booking, but called and spoke with a very friendly lady who gave us a good rate. Although there was no-one on site at the hotel, entry instructions followed promptly by WhatsApp and we were in. The room was spacious and very comfortable, and very quiet even on a Saturday night. The traditional shutters meant we could get it nice and dark, so we had some great sleeps. We had help from staff with where to park and with providing some additional room amenities. There was good space to hang our clothes, and a fridge/minibar so we could keep breakfast provisions cool. We miss it already and I hope to go back again!

Nice place to stay downtown Ciutadella. However I would definitely not recommend the place, as the pictures about “double room” on ********* might not match your expectations! (i.e the little garden is only for one of the rooms, if you need a proper desk to work from, you might not have a proper one, but only a tiny table in the bathroom…) Too bad, but still the host/owner was nice.

Es un hotelito pequeño pero muy acogedor. La habitación muy limpia y con decoración mona. El baño muy bien, moderno, ducha sin escalón. La mujer q nos atendió que no recuerdo su nombre,solo recuerdo que es andaluza, super amable y simpática. La ubicación inmejorable. Y el detalle de la cafetera con cápsulas en la habitación genial.

Maravilloso hotel en pleno centro de Ciudadela, a escasos metros de la catedral. Las habitaciones son amplias, luminosas y silenciosas. Camas amplias y muy cómodas. Te facilitan de forma gratuita toallas para la playa lo cual es muy de agradecer. No quiero dejar de destacar la amabilidad y simpatía de Susana, siempre con una sonrisa y dispuesta a ayudar. Sé que volveré a esta isla maravillosa y no tengo duda de que repetiré en este hotel. Mucha suerte en vuestra andadura, os la merecéis!!!!!!🥰

Hotel muy bien localizado con habitaciones confortables y con un diseño muy chulo. Además un trato excepcional en la recepción Muchas facilidades para hacer check a deshoras Sin lugar a dudas un hotel al que volveré de nuevo

Ubicación muy céntrica, habitación y aseo muy amplios, cama muy confortable, limpieza diaria y a destacar personal muy atento y amable. Sin duda, repetiremos!!

Todo. Tanto la limpieza como la comodidad de la habitación y el trato personal excelente, Un alojamiento muy recomendable.