Hangzhou Bay Hotel

Have stayed before and will stay again. Very comfy bed and room was good size. Staff friendly and helpful

The quality of the materials used in the rooms and the cleanliness are definitely at a level that will not even reach the level of a 3-star hotel. i have booked a room with a lake view for a weekend break,unfortunately the room was incrediable loudly . The room lake view is definitely a puddle in the public pedestrian area Room service is definitely not at the level of a 5-star hotel , the presentation of taste , the food is cold, and the quality of food materials served is very ordinary and bad The level of foreign language communication at the hotel is very bad, and when you try to reach the reservation by phone, they sarcastically start passing the phone to each other in a panic. Shortly , if you are thinking of a quiet staying plan where you want to stay alone with yourself to relieve weekend fatigue, I definitely recommend that you cross this hotel off your review list, otherwise you may have to check in like me and check out a few hours later.

Service is quite good and location is very convenient

The service and the room was absolutely stunning. Because of COVID the air conditioning was turned off, but the front desk offered us a fan and brought it to our room immediately, which made a HUGE difference. Even the cleaning staff was polite and friendly! The breakfast was a little disappointing, all the basics was all there, but didn't have that little extra when it comes to western food. Then view from our lake view room was stunning, but the river boats on the lake was noisy and we had to listen to what could've been a car alarm, but was part of the attraction of the river boats all day. All in all, I would go there again. and would recommend it to anyone that knows how to have breakfast delivered to them from another restaurant or shop

房間寬敞整潔，有一個觀景陽台，陽台正對着花園，樹木鬱鬱葱葱，花香陣陣襲人，景色真的不錯。酒店服務也很棒，有什麼需求一提出來馬上就有呼應。入住、退房都很快，很順利。值得一提的是早餐很豐富，品種不少，還品嚐了當地的特色點心年糕餃，總之很棒的體驗，下次有機會會再來。

有0分就給0分了！攜程也完全不負責！ 這是一家超過40年的酒店，且近幾年都沒有翻新裝修過，這個五星級早就過期，房間昏暗！實際設施連三星級都達不到。大家不要相信下面那些因為被升級房型違心給好評的評價！且近期，該酒店在裝修！裝修！你頭上就是切割機和敲牆聲！詢問可否停止，回説不可以！詢問幾點結束回説不知道！既然這麼拽，你倒是別開放預訂啊！攜程你作為平台方，助紂為虐，助長酒店這樣的行為！讓用户太過失望！千萬別訂這家，否則你將得到： 1. 地毯全是腳印和灰，蟑螂滿地爬的地面； 2. 空調嚴重異響，畢竟40年了，連天花板的煙霧報警器都充滿黑灰，空調縫隙全是灰； 3. 衞生堪憂，馬桶和浴缸都很臟，熱水壺裡麪居然有剩餘的水，都沒有清理乾淨； 4. 本人孕婦帶着長者孩子入住，讓多拿一床被子，讓我直接用櫃子裏的發黃被芯； 5. 沒浴袍沒浴帽，歡迎水果一直不來，半夜才送，房間內電話損壞，無法撥通要求服務，服務員態度惡劣，未經同意就直沖房間，前台擺臭臉！