Holiday Inn Express & Suites Cleveland

We booked a 2 night stay here at the end of February. The hotel is located right off 69, so that was nice. There is a Walmart right next to it and a few fast-food restaurants. The hotel looks nice from the outside. The staff was very friendly and check in and out was very easy. We were in a suite. The room was pretty spacious, and clean. Would be good for a family. During our first night, water started pouring from the ceiling in the bathroom. The front desk was called. A gentleman came to check. He went to the people above us and found out one of them had taken a shower and got water on the floor. The gentleman came back and informed us what had happened and said that does happen from time to time. He did offer to put us in a different room. Beds: The beds are very very firm, almost hard in our opinion. Not very comfortable. Breakfast: They had several types of cereal, packaged cinnamon rolls, bagels, cinnamon raisin bread, a few different muffins, turkey sausage (?), imitation eggs, biscuits, gravy, oatmeal. You also had the option of making a pancake, but no waffles. They also had hard boiled eggs, so I was not sure why they had imitation eggs? The breakfast was not the best. We decided to check out early on our 2nd day due to the beds and breakfast and just head home. Overall, the stay was “ok”.

Bathrooms are dirty. Crumbs all in the carpet and found some trash under beds. Beds look like they werent changed, just straightened up.

Front desk was very helpful with letting us check in early

I have stayed at this hotel 5-6 times a year for the last 5 years, and it is always a pleasant experience, but this last visit was disappointing regarding customer service. It took over 5 minutes for me to be greeted when I arrived to check-in. The individual checking me in was indifferent, not rude, but definitely not friendly. I only bring this up because it was such a departure of my previous experiences. The hotel is also going through a renovation, and the rooms are incredible and look amazing, but the hallways and my room had a strong odor of paint and glue. Overall, my stay was fine, just not the top-level service I am accustomed to. I do look forward to visiting again in 6 weeks.

I love the friendly customer service from front desk person to the kitchen staff. Clean room, comfy beds & pillows!!! Thank you for a wonderful stay!

No room service. looks like a ghost town.

Very easy check in and friendly employees. They have breakfast and it was very good. The room was very clean and comfortable

Very nice and modern! Staff was great, August in particular. The beds were a bit too hard, but overall a great, great place. I really liked how spacious and clean the room was, as well as the full size bath soap and shampoo and conditioner.

Kinda hard to get the AC regulated in the room but otherwise no bad surprises. Clean and comfortable beds. Breakfast was the standard fare. Ok but again no upside surprises either. All in all I’d do it again.