I stayed between the 2nd and the 23rd of August, so you could say that I spent enough time to see everything there is to this resort.
The room looked nothing like the pictures online, I had booked a deluxe family room with one double and a single bed, on my arrival I found the room with 3 single beds. They were over booked so they were not flexible in giving me what I paid for.
They cut corners in terms of cleaning and it wasn’t frequent enough. The sheets weren’t changed unless I complained, I would find small ants in my bed and eventually I had enough. The food was honestly terrible, their menu was consistent and changed maybe once or twice throughout our three week stay, so you can imagine how disappointing that is for a family that paid for the all inclusive option.
I had asked them to place my room close to that of my children but they didn’t care. During my second night, all 3 of my children, aged 20, 19 and 13 heard a hissing noise (that of a snake) behind their bed. There was no night manager on the property and so they had sent security to check the room. After security dismantled my sons bed, I saw a makeshift panel trying to cover a hole behind the headboard. My children were frightened to fall asleep and reception wouldn’t change their rooms until 2 days later.
When coming on holiday you would expect that you are there to relax, not to worry about the safety of your children. I’m utterly disgusted and appalled by the level of service provided.
Przetłumacz